Lowe's Home Improvement

4.1
1699 reviews

About

Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Bangor, ME Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lowe's Home Improvement
70 Springer Drive, Bangor, ME
04401, United States

Hours

Reviews

4.1
1,538 reviews
5 stars
800
4 stars
414
3 stars
146
2 stars
57
1 star
121

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including unhelpful staff, long wait times, and unresolved issues.

Product Quality

Several reviews highlighted issues with product quality, including receiving damaged items and concerns over used tools being sold as new.

Staff Knowledge

Customers expressed frustration over staff lacking product knowledge and being unable to assist with specific inquiries.

Delivery Issues

Numerous complaints were made regarding delivery problems, including incorrect deliveries and lack of communication.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their helpfulness and noted positive shopping experiences.
  • JS
    Jeff Smith
    5 days ago
    1.0
    Lost my warranty returns of failed (only 1 yr since install) hybrid heat pump hot water heater (AOSMITH brand), failed to process returns for refund for 1 week since Lowes pikup, despite daily calls. REFUSED TO PAY REFUND TO MY CHOICE BANK CARD! Btw, AOSMITH brand heat pump hot water heater is UNRELIABLE. Customer reviews are 1+ out of 5, after I purchased under Efficiency Maine 2024 rebate program, Lowes only offered AOSMITH brand, so no reason to check reviews first. Unit failed in just one year, took 2 attempts to self test & 2 DIY AOS repair kits & DIY diagnostic over AOS tech line phone! Lowes won't declare 10 yr warranty coverage parts & limited labor or pik up without all above! Do not buy AOSMITH, get only other brand RHEEM at Home Depo, Customer Reviews 4 out of 5 & HD service is tops! See photos of left to right, before AOSMITH & after RHEEM.
  • KH
    katherine hopkins
    Nov 5, 2025
    3.0
    Over priced
  • BF
    Brian Fearon
    Oct 29, 2025
    1.0
    Waited patiently for an aisle to be reopened while they were moving stuff with a fork lift. The employees made it seem like a burden that I needed something from that aisle. When I asked for the lumber to be cut they sighed like it was a huge inconvenience and told me they couldn't cut the 4x4 because of the saw. All I said was "interesting" and they snapped back that it really wasn't interesting and tried to explain that it's a simple design and therefore my statement was incorrect. High quality employees you got there, luckily Home Depot is right around the corner.
  • DP
    Don Perrello
    Oct 16, 2025
    5.0
    Awesome place friendly and unloaded quickly
  • MH
    Matthew Holmes
    Oct 4, 2025
    1.0
    Order number 300902275254243374 was placed on 10/2/95 for delivery 10/4/25 between 0830 and 1230. It says on the email when it was out for delivery that someone 18 or older has to be there to sign for it. When it was not here by 1330 I called the store 4x, let it ring 20+ times and never got an answer. I called the nationwide customer service. They connected me with driver dispatch, who connected me to the store in a way I actually got an associate. After she got hold of her manager they said they could leave it without a signature. I did not even care what time it got there As I needed it for 10/5 in the morning. I thanked her and took the girls to Fryeburg. While in Fryeburg I got an email saying the order was delivered. When I got home I found that was untrue. A third of it was delivered. So now I am going to have more hours on the phone tomorrow (Sunday) trying to get my order. And because I need it tomorrow and they probably wont deliver on Sunday I expect they wont bring it and I will have to spend a few more hours going and getting it. What a horrible experience. Don't ever use this store.

Frequently Asked Questions About Lowe's Home Improvement

How do I find a product online?

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

How do I check my order status?

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.