Find everything you need for home upgrades at Lowe’s in Bangor, ME, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and unresolved issues.
Delivery Issues
Numerous reviews highlighted problems with delivery, including missed deliveries, damaged items, and lack of communication.
Product Quality
Some customers expressed dissatisfaction with the quality of products received, including damaged or used items sold as new.
Staff Knowledge
Several reviews noted a lack of product knowledge among staff, leading to frustration for customers seeking assistance.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and positive experiences in the store.
SB
Shane Borrello
6 days ago
2.0
What happened to being able to call a store, ask about availability of an item, and hang up. Cant always trust how many the website says are in stock. 10 minutes of messing around with AI that didn’t help whatsoever, then on hold for another 15-20 minutes to wait for an associate to answer and never did. Those guys twiddling their thumbs in there or what?
CP
Cathy Phillips
Dec 18, 2025
5.0
I don’t have a lot of experience with Lowe’s but wanted to give a shout out for Mike L who went above and beyond for us in customer service there recently when we purchased a door. I intended to fill out the on line survey to recognize him, but didn’t notice it expired within a few days and I didn’t get to it in time
JB
Jessica Bennett
Dec 11, 2025
1.0
Purchased a pellet stove from Lowes in Brewer. Was told it would be delivered the next day by someone from the Bangor store. They outsource their deliveries which is ridiculous. It was supposed to be here between 8:00-9:00. It took me calling the Brewer store manager to light a fire under Bangors butt to get in delivered. When I called Bangor and asked for a store manager I was put on hold for over 30 minutes and no one ever picked up. Needless to say I didn't get my pellet stove delivered until 1:45 pm by an awesome guy named Erin who was great. Erin also informed me that Bangor just put my delivery on the books 30 minutes before he delivered my pellet stove. Thank God he was a big guy. I will never ever order another thing from Lowes ever again. They need to do a lot better than they do. Customer service in going down hill people.
MG
mickey Ghirra
Dec 5, 2025
1.0
Worst Lowes in Maine. We are Pro's members and they treat us like trash and block our number when we complain about their mistreatment. Had then deliver broken cabinets and appliances several ttimes. Yesterday they delivered us a stove we waited two weeks for, the wiring on one element blew out the moment we turned it on. Bangor lowes told us we have 48 hours to return a broken appliance that they delivered. We got delivery because we don't have the means to transport it. Then they blocked my phone. I am done with this store, its worth going the extra to Brewer!
-- Update. I was able to reach out to the head office and they were great in resolving our matter but I still can't directly call the Bangor store but I won't be needing to.
CH
Cheryl Haggerty
Dec 4, 2025
1.0
Wow! I ordered a stove from Lowes and changed my schedule to accommodate their delivery day and time. Well, they changed it. I don't have a problem with that as I know things happen. However, I tried calling the delivery department numerous times over the course of 2 days. Are we in the twilight zone with customer service now?!!!! After getting past the "robot" I was transferred to "customer service" which is some 12 year old working from home with no concern AT ALL for what's happening. She then transfers me to the "delivery department" - line goes dead. EVERYTIME. I repeated this process over 6 times in 2 days.They are hours away, but I will be going in person later today on my way down south from where I am. I may do an update on this crazy fiasco.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Bangor, ME?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, plumbing, lawn and garden equipment, outdoor furniture, and more.
What are the operating hours for Lowe's Home Improvement in Bangor?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or shorter hours.
Does Lowe's in Bangor offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe’s account. Email updates are provided if your order status changes.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return online, while in-store returns require proof of purchase at the customer service desk.
What brands are available at Lowe's Bangor location?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, Kitchenaid, Weber, and many more.
What nearby places can I visit when I shop at Lowe's in Bangor?
Nearby places include Starbucks for coffee breaks, Olive Garden for dining, and Target Bangor for additional shopping needs.
Is there a place nearby Lowe's in Bangor for propane exchange?
Yes, Blue Rhino Propane Exchange is located nearby for your propane refilling needs.
Where can I find locksmith services near Lowe's in Bangor?
Minute Key locksmith services are available nearby for key duplication and lock needs.
Are there lodging options close to Lowe's Home Improvement in Bangor, ME?
Yes, nearby hotels include Bangor Motor Inn and Bangor Inn & Suites, convenient for out-of-town visitors.