Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Augusta, ME Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
341 reviews
5 stars
162
4 stars
81
3 stars
21
2 stars
16
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff, long wait times, and lack of communication regarding orders and deliveries.
Product Availability
Customers frequently noted issues with inventory accuracy, including items being out of stock or not available as advertised online.
Helpful Staff
Despite negative experiences, several reviews highlighted specific employees who provided excellent service and assistance, indicating that some staff members are knowledgeable and friendly.
Delivery Issues
Numerous complaints were made about delivery problems, including missed deliveries, damaged items, and lack of communication from the delivery team.
Store Condition
The store was generally described as clean and well-stocked, but some customers mentioned cluttered aisles and difficulty finding items.
- NNNolteNov 13, 20251.0Do NOT use Lowe’s fence install services. We signed a contract and FULLY paid in May. Install time for the fence was July. We know some delays are inevitable, but what we didn’t except was it to be pushed back repeatedly until NOVEMBER. This is for just a chain link fence. Delays were for multiple reasons but had nothing to due with the company that was subcontracted to install, they were great. All delays were on Lowe’s. First was a delay was because the sales guy (Kevin) forgot to order anything. Then some parts came in, which were of course delayed and then while we were waiting for the rest of the parts, they gave the parts that had come in away to a different project so then we were back to waiting for more parts… they finally say they have all the parts and they deliver them to the house, Kimball and Sons did the actual install, and they were there the day after delivery again they were great. I cannot speak highly enough about them, but they get to the house and look at the material Lowe’s ordered and it’s not correct. It’s for the wrong size fence. We need a 6 foot fence and they delivered pieces for a four or 5 foot fence so then we were again back to waiting. But instead of just waiting, we had to wait a week for the install services of Lowe’s to be able to contact the sales guy Kevin to have him even correctly order the correct parts. Eventually, it finally got installed early November, 4 months AFTER the original agreed install date. Save your money and your sanity and go with a local fencing company. Lowe’s may say that they have an earlier install date, but it’ll be way later and you’ll have to play project manager because once Lowe’s gets your money they don’t care when or if you get a fence.
- RRRandy RNov 5, 20251.0No softener salt! Do better
- DHDouglas HarperOct 25, 20251.0Never fails to deliver on poor customer service. Shelves with no pricing. Shelves and aisles blocked by merchandise not stocked. Cashiers who do not know how to use please, thanks, or sorry. Cashiers who act like they are doing you a favor and that you work there. Cashiers who do not know how to ask for help and managers who do not help.
- JPJoe PuleoOct 14, 20254.0Good selection of products.
- CCcharlakeOct 14, 20255.0Gene in lighting saved my day. He was so kind and helped me sort out what I needed and how it could be installed. Thank you, Gene
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Augusta, ME?
You can find a wide range of products including appliances, bathroom supplies, building supplies, flooring, garden tools, hardware, kitchen essentials, lighting, lumber, paint, patio furniture, plumbing supplies, tools, and more.
What are the Lowe's Home Improvement Augusta store hours?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary with some closures.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days with proof of purchase. Online purchases can start a return via Order History, and in-store returns can be processed at the customer service desk.
What payment options does Lowe's in Augusta accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Which nearby places can I visit for coffee or a quick snack before or after shopping at Lowe's?
You can visit Starbucks nearby for coffee and snacks, or Pizza Hut Express for a quick meal, both conveniently close to Lowe's in Augusta.
Where can I find propane exchange services near Lowe's Home Improvement?
Blue Rhino Propane Exchange is located nearby for convenient propane exchange services.
Are there electronics or appliance stores near Lowe's in Augusta for complementary shopping?
Yes, Best Buy and Geek Squad are nearby for electronics and appliance needs, offering a variety of products that complement Lowe's offerings.
Does Lowe's offer installation services for products purchased in-store?
Yes, Lowe's provides various installation services including appliances, flooring, doors, cabinets, lighting, blinds, roofing, fencing, and more to help complete your projects.