Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Waldorf, MD Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,805 reviews
5 stars
872
4 stars
469
3 stars
196
2 stars
83
1 star
185
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are praised for their helpfulness, while others are criticized for being unresponsive or unprofessional.
Product Availability
Customers generally found the store well-stocked and organized, but there were complaints about specific items being out of stock or difficult to locate.
Checkout Experience
Many customers expressed frustration with the lack of cashiers and reliance on self-checkout, leading to dissatisfaction with the checkout process.
Return Policy Issues
Several reviews highlighted dissatisfaction with the return policy and lack of transparency regarding returns, leading to negative experiences.
Staff Knowledge
While some staff members were noted for their expertise and willingness to help, others were criticized for lacking product knowledge.
- EEEmilla E.6 days ago1.0This the absolute worst Lowe’s in Charles county. They lack professionalism and transparency. I purchased $50 per can Valspar paint from this location due to the paint guarantee after asking an associate as stated to do and him assuring me if I was not satisfied I could bring it back for an exchange. He also assured me of the one coat guaranty and said this was top quality paint from Lowe’s. It says I had 30 days to bring it back for an exchange if not satisfied. I brought it back in less than 4 hours and was told that I could not return it. I showed pictures of the poor quality of this paint after painting a small wall with over 5 coats and it still being opaque and white instead of the cream color I asked for. The people in the store even agreed that it performed poorly it looked more like primer alone and not top quality paint. This paint supposedly also come with one coat guarantee. None of this was honored by this location and the manager Melinda was completed nasty and dismissive. She told me that they would retrain the associates huh?!? What does that due for me as a consumer who did everything asked before making a purchase. I asked for the policy on quantity required to return and she said it’s not written it’s assumed… assumed by who? She then asked would I expect them to take back empty items.. this item was empty by no means!! They also told me they would speak to a Valspar rep about my experience.. again what does that do for me?!? I painted my whole house before and never had an issue and I used more affordable paint from Walmart.. so guess what I went to Walmart and purchase $23 paint and was able to successfully paint the room and still had over half a gallon left. In the last 2 days I have spent over $700 at Lowe’s and I was treated like this over $50 paint smh
- MWMark WheelerNov 5, 20255.0Staff very helpful
- TWtbone wmsOct 31, 20255.0Excellent Service, great variety, good Customer service
- JRJOSEPH ROBESONOct 31, 20254.0Need to have bigger bags not small bags!!!!!!!
- MBMajor BrightwellOct 10, 20253.0Idk how to rate this place?? Am I supposed to be wandering around the store for 20+ minutes not able to find gorilla glue or an employee to help me? Bc if so, then 5 stars...
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Waldorf, MD?
You can find appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing essentials, outdoor equipment, gardening equipment, and more.
What are the store hours for Lowe's Home Improvement in Waldorf, MD?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's in Waldorf offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will notify you of any changes.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Where is Lowe's Home Improvement located in Waldorf, MD?
It is located at 2525 Crain Hwy, Waldorf, MD 20601, USA.
Are there nearby places where I can exchange propane while visiting Lowe's?
Yes, Blue Rhino Propane Exchange is nearby and convenient for propane exchange services during your visit to Lowe's.
Are there any nearby food options close to Lowe's Home Improvement in Waldorf?
Yes, nearby dining options include Popeyes® Louisiana Kitchen, Jimmy John's sandwich shop, Japan Express sushi restaurant, and Dave's Hot Chicken.
Can I find entertainment options near Lowe's Home Improvement?
Yes, AMF Waldorf Lanes, AMF Bowling Co., and Spare Time Sports provide bowling, arcade, and sports activities near the store.
What services does Lowe's offer regarding installation and assembly?
Lowe's offers a wide range of installation services including appliance, carpet, countertop, decking, door, generator, HVAC, lighting, roofing, and flooring installations, as well as assembly services.