Extra Space Storage

4.9
344 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityBoat Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 11615 Rubina Pl in Waldorf, MD today! Our large selection of storage units, drive up access, drive up units, electronic gate access, manager living on site, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, RV parking, golf carts available, wide drive isles, vehicles are allowed in drive-up units and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

  • Credit cardAvailable
  • DebitAvailable

Location

Extra Space Storage
11615 Rubina Pl, Waldorf, MD
20602, United States

Hours

Reviews

4.9
344 reviews
5 stars
320
4 stars
13
3 stars
2
2 stars
4
1 star
5

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Travaun, Trayvon, and Charlie.

Cleanliness

Customers consistently noted that the facility was clean and well-maintained, contributing to a positive storage experience.

Pricing Concerns

Several customers expressed dissatisfaction with sudden and significant rental rate increases, indicating a lack of transparency in pricing.

Overall Experience

Many customers reported a positive overall experience, highlighting the ease of the rental process and the helpfulness of the staff.

Security

The facility was described as secure, with customers feeling confident about the safety of their belongings.
  • KS
    Keisha Singleton
    Nov 8, 2025
    5.0
    Great service
  • NB
    Noah Becker
    Nov 4, 2025
    1.0
    Extra Space Storage increased my monthly rental rate by 100% for no stated reason. After calling the business, they stated that is was adjusting my rate to the market demand based on their systems algorithms. They also stated that all the companies in the area are doing this. This 100% rate hike was not listed online, or in the rental agreement. It seems that their market strategy is to lure people in with artificially low rates so that customers will go to all the work of moving their belongings into a unit. After a few months, the company then arbitrarily jacks up the price of the unit by 100%, giving an explanation that all the other places in town do the same thing. Then every 6 months after they levy another massive rate hike, saying that it is matching market demand. They are taking advantage of the time, money, and effort it takes to move out of a unit.
  • SR
    Stephen Rojas
    Nov 3, 2025
    5.0
    Jill was amazing. She walked me through multiple units while explaining the pricing to me before I eventually settled on my unit. 10/10
  • ZW
    Zakia Winchester-Mccain
    Oct 30, 2025
    5.0
    My husband and I storage experience was wonderful! Tray was super helpful, professional, and made the whole process easy from start to finish for us. The space was clean, secure, and exactly what I needed. Thank You!
  • GR
    Green Rain
    Oct 22, 2025
    5.0
    Very knowledgeable helpful and kind. I couldn’t have asked for a better response from customer service representative Trevon. Thank you

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.