Extra Space Storage

4.9
1171 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreBoat Storage FacilityRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 203 E Joppa Rd in Towson, MD today! Our large selection of storage units, climate controlled units, alarmed units, manager living on site, exceptional security, covered loading bay, covered parking, deliveries accepted, non climate controlled units available, parking spaces, elevator access, personal access hour, security access to your floor only, kiosk, wide drive isles, solar site, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
203 E Joppa Rd, Towson, MD
21286, United States

Hours

Reviews

4.9
1,171 reviews
5 stars
1,112
4 stars
35
3 stars
6
2 stars
4
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Matt and Brianna, received high praise for their helpfulness and professionalism, although there were some negative experiences reported.

Cleanliness

The facility is consistently described as clean and well-maintained by multiple customers.

Mixed Experiences

While many customers had positive experiences, a few reported rude or unhelpful staff, indicating inconsistency in service.

Pricing Concerns

Several reviews mentioned issues with price increases after initial rental agreements, leading to dissatisfaction among some customers.

Staff Friendliness

Overall, the staff is noted for being friendly and accommodating, contributing to a positive customer experience.
  • TA
    Tais Alexandre
    3 days ago
    5.0
    Highly recommend! First time user, very clear instructions! Nice and clean place!
  • MP
    Michael Plitt
    Nov 11, 2025
    5.0
    The rental and move-in process was easy and streamlined. Matt was very helpful and polite. Facility is clean and organized.
  • VC
    Vanessa Coss-Rosado
    Nov 8, 2025
    5.0
    This is my second time at this location, I highly recommend it! Matt was phenomenally helpful. Thank you Matt and Extra Space Storage for making this experience so seamless.
  • TT
    tavrinj
    Nov 8, 2025
    5.0
    Matt at the Townson location was awesome. Very knowledgeable and easy to work with. Showed me the spaces that were in my budget and was very informative on the environment & process here.
  • QQ
    Quann
    Nov 3, 2025
    5.0
    Matt was great and very helpful with the whole process. The building is also always nice and clean. Definitely recommend!

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.