Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Severn, MD Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,821 reviews
5 stars
956
4 stars
462
3 stars
139
2 stars
65
1 star
199
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and friendly staff, many reported poor service, unresponsive employees, and frustrating experiences.
Product Availability
Customers frequently mentioned issues with product availability and delivery delays, leading to dissatisfaction with their shopping experience.
Store Cleanliness
The store is generally noted as clean and organized, contributing positively to the shopping experience.
Staff Knowledge
Some employees were recognized for their knowledge and helpfulness, while others were criticized for lack of assistance and information.
Overall Experience
Overall, experiences vary widely, with some customers expressing loyalty and satisfaction, while others vowed to shop at competitors due to negative experiences.
- LBLauren Brock2 days ago2.0I have had nothing but issues with this Lowes and their order pickup/delivery. Every. Single. Order. Is. Wrong. Do you even read the receipts before you take them out the door? Also, why have an assembly team preassemble your grills to the point of stripping the screws so you cannot slightly dismantle to get it into a customer’s SUV?! Leave it in the box! It’s so not helpful!! And why would I order multiple cans of paint and receive one, ONE, at my door? Do better.
- MLMegs LSNov 15, 20251.0Your cart guy today 11/15/25 needs a crash course on respect 101. I returned a empty cart, guy comes running to my car with a box disrespectfully shoves it in my window and says we dont do that here! I said the box was there, not mine! I get the busy season is starting but this is why people dont buy in store anymore! No one knows how to treat others! Intimidating women is not the way to go!
- 111639shadeNov 12, 20255.0Very good and friendly customer service!!
- IIIriniOct 18, 20251.0Very rude people. Unwilling to help. They told me an auto lock mechanism did not exist it did. Very unprofessional behavior. They made me feel stupid for asking them a question.
- MMmary McCumberOct 15, 20251.0Our experience with Lowe's has been terrible and we have been without our stove for almost 2 months and Pillars cabnits have not finished.anf I will call the better business about this. Mary McCumber
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Severn, MD?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What services does Lowe's Home Improvement offer?
Lowe's offers installation services for appliances, blinds, cabinets, flooring, countertops, deck, doors, garage doors, generators, gutters, lighting, playsets, water heaters, siding, smart home devices, windows, roofing, fencing, and more.
How can I order items from Lowe's and what are the pickup and delivery options?
You can shop online or in-store. Lowe's provides in-store pickup and delivery services for your convenience.
What are Lowe's Home Improvement store hours in Severn, MD?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start the return in your Order History. In-store returns require proof of purchase at the customer service desk.
Are there any nearby places to visit around Lowe's Home Improvement in Severn?
Nearby you can find Minute Key for locksmith services, Walmart Severn for grocery and shopping needs, and FedEx Office Print & Ship Center for printing and shipping services, which can be convenient for running multiple errands during your visit.
How can nearby transit or services help me when visiting Lowe's in Severn?
Nearby services like Walmart Grocery Pickup & Delivery and T-Mobile store provide additional convenience. After shopping at Lowe's, you can easily access these locations for your other needs without traveling far.
Are there dining options near Lowe's Home Improvement in Severn?
Yes, there are several dining options nearby including Auntie Anne’s Pretzels at Walmart, Subway sandwich shop, and Live Forever Juice smoothie bar for quick and tasty meals or snacks.
What payment methods does Lowe's accept at the Severn, MD location?
Lowe's accepts multiple payment options including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.