La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Customers consistently praised the sales staff for being knowledgeable, helpful, and not using high-pressure tactics.
Product Quality
Many reviews highlighted satisfaction with the quality of the furniture, although some expressed concerns about durability.
Shopping Experience
Overall, customers reported a pleasant shopping experience with easy transactions and a welcoming atmosphere.
Delivery Issues
There were several complaints regarding delivery service, including delays and issues with the handling of old furniture.
PM
Pamela Malone
1 day ago
5.0
I was very pleased with the service and my complete experience at your La-Z-Boy store. Without going into details; I recently had a very disappointing experience with the service at another furniture store in the area. I should have listened to my initial instincts and made my initial purchase with La-Z-Boy. Your staff was completely helpful and courteous, willing to answer all my questions and thoroughly explain to me why one style of chair would best suit the needs of the person I was making the purchase for . The purchase was very smooth,the delivery was extremely quick. The recipient I purchased the chair for was in great need of a dependable, comfortable chair. I will definitely recommend not only your company and it's products as top notch; but the service and attention given was exactly what a leader in retail sales is all about.
I thank you and your entire staff at the Glen Burnie location. I will remain a continuing customer to you Glen Burnie store .
Yours sincerely,
Mrs. Pamela Malone
556 Glen CT
Glen Burnie, MD 21061
AA
Audrey Agro
5 days ago
5.0
Great service and experience purchasing a recliner.. MJ was great!
KK
K-Mac
6 days ago
4.0
I was only browsing to kill some time but found the perfect size vase I was looking for...and on clearance. The only reason for the 4 stars is that it took way too long to pay for the vase. The 1st woman was on the phone and asked me to wait. But the call became lengthy so I asked someone else for help. They didn't know how to process the payment and ended up asking the 1st lady for help. It's amazing the amount of info they ask for a purchase that was under $10.
~ K
PL
Patrice Lambert
Jan 5, 2026
5.0
Devon at the Severn store is wonderful! We stopped in to shop for a replacement for our living room sectional. Devon was great in showing us what was available quickly. She was patient while we were deciding on fabric- helping along the way. We're repeat customers and will probably remain loyal customers!
CI
Colleen Isaac
Dec 30, 2025
5.0
The salesman was real nice and helped me a lot.I will definitely come back Thanks alot