La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Sales associates are frequently described as knowledgeable, helpful, and not pushy, contributing to a positive shopping experience.
Product Quality
Customers generally express satisfaction with the quality of the furniture, although there are some complaints about durability.
Pricing Concerns
Several customers noted that prices have increased, making purchases more challenging, and some expressed dissatisfaction with unexpected delivery charges.
Delivery Issues
While many customers praised the delivery service, there are notable complaints regarding delivery mishaps and communication.
Overall Experience
Most reviews reflect a positive overall experience, with many customers indicating they would return for future purchases.
SS
Sue
5 days ago
5.0
MJ was the absolute best!! He gave us space, only engaged when we looked for him to ask a few questions and was a perfect representation of how a sales person should behave. Lay-Z-Boy is lucky to have such a professional!!
AL
Amy Laque
6 days ago
5.0
Our salesman, Mekhi, was professional, friendly, and helpful. He provided assistance and suggestions when we needed it, and left us alone the rest of the time, which I really appreciated! Much better than being followed around the store, with high-pressure tactics.
BJ
Bill Jankiewicz
Nov 15, 2025
5.0
The sales person was very helpful and friendly. He was able to answer all of our questions and worked with us to find the perfect set of furniture while giving us our space to look around and see everything.
BL
BJ Lamont
Nov 8, 2025
5.0
I have not received my chair yet. However the sales person who helped me and the while process went smoothly. The young lady was very helpful and knowledgeable.
HJ
H J
Nov 6, 2025
5.0
Excellent service. The delivery team was fast and efficient. The store staff were extremely helpful, friendly and knowledgeable.