Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Salisbury, MD Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2606 North Salisbury Boulevard, Salisbury, MD
21801, United States
Hours
Reviews
4.0
1,617 reviews
5 stars
864
4 stars
367
3 stars
155
2 stars
52
1 star
179
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful, while others are reported as rude or unresponsive.
Inventory Issues
Customers frequently experienced problems with items being out of stock or not available despite online listings.
Store Cleanliness
Feedback on store cleanliness is inconsistent, with some customers noting a neat and organized store, while others reported dirty conditions.
Delivery Problems
Numerous complaints about delivery issues, including delays and incorrect items being delivered.
Accessibility
Customers found it difficult to get assistance in-store and reported long wait times for help.
- JPJeff Phillips2 days ago1.0Worst customer service experience I’ve ever had at any Lowe’s — and I’ve been a customer for years. Four weeks ago I purchased a refrigerator with paid delivery and installation. I was forced to buy an additional water line kit just to get the installation scheduled. On delivery day, the third-party delivery team refused to install the water line I had just paid for, became loud, rude, and threatening when I called to get clarity, then abandoned the delivery and falsely marked it as “refused.” I immediately went to the store. The department manager refused to refund me until the appliance was physically back in the warehouse. Assistant manager Laura promised redelivery the next day at 8:00 am sharp (because I had already lost a full day of work). That evening I received an automated text saying the window was 1–4 pm. I called immediately — Laura was “filling out paperwork.” I requested to stay on hold and the associate put me on hold, but Laura never picked up. Still on hold, I drove 20 minutes to the store; by the time I walked in, she had already left for the day without ever taking my call or resolving anything. The next morning I arrived at 6:00 am. The opening assistant manager was helpful but explained they could not change the manifest — they could only check where I was on the delivery schedule. While we were waiting for that information, I asked who the store manager was. The associate said “It’s Jen and there she is” as Jen happened to be walking by. I spoke with Jen, explained everything, and only after her direct intervention was the delivery team made to make mine the first stop of the day. The refrigerator was delivered and installed at 8:30 am with no further issues. Jen asked for and took my personal cell phone number and promised she wanted to follow up with me personally. That was over three weeks ago — zero follow-up calls from Jen or anyone else from Lowes. I filled out two separate Lowe’s surveys and sent two detailed emails to customer care. Not one response or acknowledgment. Once Lowe’s has your money, they simply stop caring. Broken promises, rude contractors, managers who disappear after assuring you they’ll make it right, and complete radio silence afterward. Zero accountability after the sale.
- RTRichard Turner5 days ago3.0They had what was needed in stock. Workers weren’t overly helpful though. They will tell you the aisle that you need but sometimes you need specific advice and that wasn’t there.
- DMDiana MartinNov 6, 20251.0Today is the 2nd time we had the checkout person she is very rude and won’t get off the stool to scan items we had to hold all 12items up for her to scan then couldn’t get lock off battery charger didn’t want to mess her nails up I told her my phone number for my rewards and she asked why I was giving my phone number she oh well it’s to late I should told her before which the 1st we had that same checker she told to tell at the end so didn’t get my reward points I talked the head checker and he said I should use a different checkout or self service… not what I was expected. But a nice lady who work there said I could use the app to add my receipt which I did thanks for help
- LTLisa tiggerrrtNov 4, 20254.0Friendly staff, not as hard to find help as some stores. They keep their scooters easy to find and usually charged
- RSRob S888Oct 23, 20251.0Just found out that chainsaws have a 48 hour return window. Husqvarna refers you to Lowe’s for a return.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Salisbury, MD?
You can find appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor equipment, gardening tools, kitchen and bathroom remodeling items, and more at Lowe's Home Improvement in Salisbury, MD.
What are the store hours for Lowe's Home Improvement in Salisbury?
Lowe's in Salisbury is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 7:00 PM on Sundays. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You'll also receive email updates regarding your order.
What brands are available at Lowe's Home Improvement in Salisbury?
Brands available include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Weber, and many more trusted names in home improvement.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Where is Lowe's Home Improvement located in Salisbury, MD?
Lowe's Home Improvement is located at 2606 North Salisbury Boulevard, Salisbury, MD 21801, USA.
Are there dining options near Lowe's Home Improvement where customers can visit before or after shopping?
Yes, nearby dining options include Panera Bread for coffee and sandwiches, Mission BBQ for American barbecue, and Burger King for fast food.
What services related to keys and locksmith are available near Lowe's Home Improvement?
Customers can find key and locksmith services at minuteKEY and Minute Key, conveniently located near Lowe's for any key duplication or lock needs.
Are there any nearby public or government offices near Lowe's Home Improvement?
Yes, the Social Security Administration office and Wicomico County Public Schools are nearby, which may be convenient for customers running errands.