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Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 12030 Parklawn Dr in Rockville, MD today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, elevator access, personal access hour, military discount, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
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Location
Hours
Reviews
4.9
971 reviews
5 stars
925
4 stars
23
3 stars6
2 stars4
1 star13
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff, particularly Nya, Lilly, and Khin, received high praise for their friendliness, helpfulness, and professionalism, making the customer experience enjoyable.
Cleanliness
Customers consistently noted that the facility is clean, well-maintained, and secure, contributing to a positive overall impression.
Accessibility
The location is described as convenient with easy access to storage units, and customers appreciated the availability of carts for moving items.
Mixed Experiences
While many reviews were positive, there were some complaints regarding pricing practices, particularly concerning rent increases and lack of prorated refunds.
- AGAkaud GnagneNov 5, 20255.0Very nice experience with ExtraSpace Storage. We had no issues during the stay. Special kudos to the team for their promptness whenever we needed help.
- ANAmadeo NavarroOct 22, 20251.0Did the online storage auction for this location. I arrived and the storage I paid for was unlocked and open. The tool boxes were emptied, basically left me trash. Do not trust this place. Most people don't store empty tool boxes. Very disappointed on my first experience with this location.
- KHKam HamOct 20, 20255.0Amazing amazing customer service and clean facility too! Nya was very knowledgeable and explained everything clearly, she was patient and kind and made me feel as though she truly enjoys her job. I would recommend this location to everyone just based off of the customer service and cleanliness alone! Wish I could give it more than 5 stars!!
- MCMalique COct 18, 20255.0Excellent Service and Super Helpful Staff! I had a great experience at Extra Space Storage thanks to Nya! She was friendly, professional, and went above and beyond to make sure I got exactly what I needed. The process was quick and easy, and she took the time to explain everything clearly. The facility is clean, secure, and well-maintained, which really gives me peace of mind. I highly recommend Extra Space Storage—and definitely ask for Nya if you want top-notch service!
- DCDyamond CarrollOct 18, 20255.0Big shout-out to Nya! She was extremely knowledgeable about the available storage options and was able to process the request for my extra space in record time. Her communication was clear, and she made sure I understood all the details before finalizing anything. It's refreshing to receive such excellent, hassle-free service.
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage is easily accessible for residents of Rockville and surrounding areas, including North Bethesda, Garrett Park, Holiday Park, and Rollins Park.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located at the corner of Randolph Rd and Parklawn Dr.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Are moving carts or dollies provided?
Nearly all Extra Space Storage facilities that offer indoor storage units with access through a hallway have push carts. If you need a push cart to transport your belongings, please let the facility manager know, and they will be happy to assist you.
Do you offer indoor storage?
Yes! Indoor storage units are a popular option at Extra Space Storage. These units are located in a building structure and provide a protected, enclosed space to store your belongings. Many prefer this type of storage due to the extra layer of separation from the outdoor elements.
What are the access hours for Extra Space Storage in Rockville?
Extra Space Storage in Rockville is accessible daily from 6:00 AM to 10:00 PM.
Where is Extra Space Storage located?
Extra Space Storage is located at 12030 Parklawn Dr, Rockville, MD 20852.
Does Extra Space Storage offer climate-controlled units?
Yes, most Extra Space Storage facilities, including this location, offer climate-controlled storage units for temperature-sensitive items.
Can I buy moving and packing supplies at Extra Space Storage?
Yes, Extra Space Storage offers a variety of moving and packing supplies both online and at local facilities.
What payment options does Extra Space Storage accept?
Extra Space Storage accepts American Express, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
What security features does Extra Space Storage provide?
The facility offers exceptional security including electronic gate access and a manager living on site to ensure your belongings are safe.
Are moving carts or dollies available at Extra Space Storage?
Nearly all Extra Space Storage facilities with indoor units provide push carts. You can ask the facility manager for assistance regarding their availability.
Which nearby places can help me with moving services?
Nearby, USA Expert Movers and U-Haul Moving & Storage at Randolph Rd offer moving services and truck rentals that can help with your move to or from Extra Space Storage.
Where can I get automotive services near Extra Space Storage?
Several automotive service providers are nearby, including Randolph Auto Body & Paint, Montrose Garage, and H & A Auto Service, convenient if you need vehicle repairs during your storage visit.
Are there nearby places to eat around Extra Space Storage?
You can visit Mike & Son's Sub Shop or Randolph Beer and Wine nearby for a meal or refreshments before or after your visit to Extra Space Storage.