Extra Space Storage

4.9
390 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreAutomobile Storage FacilityRecords Storage Facility
Store your belongings at Extra Space Storage on 1323 Greenwood Rd in Pikesville, MD today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, covered loading bay, deliveries accepted, drive-in building, non climate controlled units available, parking spaces, elevator access, golf carts available, wide drive isles, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
1323 Greenwood Rd, Pikesville, MD
21208, United States

Hours

Reviews

4.9
390 reviews
5 stars
366
4 stars
13
3 stars
4
2 stars
1
1 star
6

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff, particularly Tina and Carol, received high praise for their friendliness, helpfulness, and professionalism, making the rental process smooth and enjoyable.

Cleanliness

Customers consistently noted that the facilities are clean, well-maintained, and secure, contributing to a positive overall experience.

Pricing Issues

Several reviews highlighted concerns about unexpected price increases and lack of clear communication regarding contract terms, leading to customer dissatisfaction.

Facility Features

The facility offers convenient features such as indoor access for unloading and multiple dollies, which customers appreciated.
  • JS
    jake selby
    Nov 10, 2025
    5.0
    Great service and always willing to go the extra mile for us. Thanks Tina, carol, tre!
  • KB
    K B
    Oct 16, 2025
    1.0
    BEWARE: This company lures you in with a reasonable introductory price for your storage unit, but when it’s time to renew your contract, they double the price. They don’t send an email notice. Instead, they mail a tiny postcard that looks like junk mail or an ad. Luckily, I happened to open it and discovered a 100% price increase. When I called to address the issue, I was told someone would call me back and that they’d “work with me.” No one ever did. When I followed up, I was told they made a small adjustment of about $20—but it’s still more than $70 a month higher than what I was originally paying. Extremely disappointing and misleading.
  • MM
    Mike
    Oct 4, 2025
    5.0
    Very friendly and super helpful
  • RW
    Renee Williams
    Aug 25, 2025
    3.0
    $ Price increased a couple times a year and switched to a smaller unit weeks before the previous contract ended and did not receive a credit, refund or money transfer. Customer service rep did not advise us in advance. Money wasted. Received a response below, was advised to contact the office We stopped today .What another waste "Trayvon" initially stated he couldn't find any dates so it appeared we stopped and started the same day. We went to the car, pulled the messages and went back. Trayvon then stated, if we paid for August but left in July, no refunds or credit, since we used part of the month (We moved on 9/9) we would nit get any money back. Fortunately, we are are leaving this weekend. #LessonsLearned!
  • KC
    Katherine Clark
    Jul 31, 2025
    1.0
    Don't rent from here- offers of an $85 month rate for four years with no disclosure saying you only get that rate for four months and then it doubles. The contract is not clear and proper disclosures on the promo ads are non-existent (I work for an insurance company and we'd be sued if we didn't add disclosure). Do not trust anything they say and use your own lock! Also- very weird that all the reviews are 5 stars.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.