Business Details
About
Hot Tub StoreSwimming Pool Contractor
Hot Tubs Inc provides
Location
Hours
Reviews
4.2
268 reviews
5 stars
198
4 stars
14
3 stars
6
2 stars4
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and knowledgeable staff, highlighting excellent service and responsiveness, while others reported poor communication and unfulfilled promises.
Product Quality
Customers generally expressed satisfaction with the quality and reliability of the hot tubs, noting good performance and longevity.
Delivery Issues
Several reviews mentioned delays and issues with delivery, including miscommunication and lack of follow-up, leading to customer frustration.
Service Experience
While some customers appreciated the efficient service and timely repairs, others reported dissatisfaction with the quality of service and lack of thoroughness during maintenance.
Sales Experience
The sales process received mixed feedback, with some customers praising knowledgeable sales reps while others experienced misleading information regarding product availability and features.
- BDBarbara DeUgarte4 days ago4.0This rating is an average between the delivery of the spa 16 months ago(1 star) and a service call yesterday (5 star). I have been very happy with my Master Spa Trainer 12. I moved it to another state during this period and it held up perfectly. It is well built, well insulated and very easy to clean and care for. The company has been very responsive about coming for a service call to winterize the spa despite a very long distance to where i live. If you are thinking about a swim spa I think you will be happy with a Master Spa from HotTubs Inc.
- RCRobin CochranOct 8, 20255.0We received our new Master Spa Clarity Balance 8 Monday 10/6/2025. ROBERT SARBONE was an excellent sales rep for Hot Tubs Inc. He promised we would have our tub delivered by !0/8 and he exceeded our expectations. He opened a nice new warehouse and showroom here in Wilmington, NC. 3221 Pennington drive unit 1 Wilmington, NC 28401 I highly recommend Hot Tubs, Inc and Rob SARBONE.
- RBRegina BassSep 12, 20255.0If you want good service and all questions answered, ask for MIKE!!
- MMMichael Morrone (Big Mike)Aug 26, 20255.0Great Place , People and Product.!! F
- SJStephanie JonesJun 9, 20255.0This hot tub & pool supply center is outstanding! The employees are so kind and outgoing. The level of service I have received here for over a decade has always been TOP NOTCH!
Frequently Asked Questions About Hot Tubs Inc
What are the regular business hours of Hot Tubs Inc?
Hot Tubs Inc is open Monday through Friday from 9 AM to 5 PM and on Saturday from 9 AM to 5 PM. The store is closed on Sundays.
Does Hot Tubs Inc have extended hours during certain months?
Yes, from April to October 1, the business hours are Monday to Friday from 8 AM to 6 PM, Saturday 8 AM to 5 PM, and Sunday 11 AM to 4 PM.
Where is Hot Tubs Inc located?
Hot Tubs Inc is located at 1925 Norfolk Dr, Owings, MD 20736, United States.
What brands of hot tubs and swim spas does Hot Tubs Inc offer?
Hot Tubs Inc offers brands including Master Spas, H2X Swim Spas, Michael Phelps Legend Series, and Michael Phelps Signature Series.
What payment methods are accepted at Hot Tubs Inc?
Hot Tubs Inc accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
How can I contact Hot Tubs Inc for sales inquiries?
You can contact sales at Hot Tubs Inc by phone at +1 410-257-6512 or via email at sales@hottubsinc.com.
Is there a showroom to visit at Hot Tubs Inc?
Yes, Hot Tubs Inc has an expansive hot tub and swim spa showroom available for visits.
Are there any outdoor gear or pool cleaning services near Hot Tubs Inc?
Yes, near Hot Tubs Inc, there is an outdoor gear and pool cleaning service also named Hot Tubs Inc, and Stevenson Pools which offers contractor, pool cleaning, and shopping services.
What nearby recreational venues could I visit before or after shopping at Hot Tubs Inc?
You can visit Optimist Club Bingo and Dunkirk Bingo nearby, which offer venue events and bingo hall experiences respectively.
Are there pet care services near Hot Tubs Inc?
Yes, Camden Pet Hospital and Calvert Animal Hospital are located nearby for veterinary and pet services.