Business Details
About
Hot Tub StoreSwimming Pool Contractor
Hot Tubs Inc provides
Location
Hours
Reviews
4.2
272 reviews
5 stars
202
4 stars
14
3 stars
6
2 stars4
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and knowledgeable staff, highlighting exceptional service from technicians like Johnny and Kyle.
Delivery Issues
Several reviews mentioned problems with timely delivery and communication, including missed appointments and lack of follow-up.
Product Quality
Customers generally expressed satisfaction with the quality and reliability of the hot tubs, noting good performance and ease of maintenance.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor communication and service inconsistencies, leading to frustration for some customers.
- CMCasey MartinDec 29, 20255.0Johnny the service technician with this company is exceptional! From the moment he arrived, he was professional, knowledgeable, and incredibly thorough. What really stood out was how he went above and beyond—not only fixing the issue with our swim spa efficiently, but also taking the time to explain what was happening, offer maintenance tips, and make sure everything was running perfectly before he left. It’s rare to find service like this anymore. We felt confident, informed, and genuinely cared for as customers. If you need a swim spa or hot tub technician, I can’t recommend Johnny enough.
- JJJames Russell (Bud, JR, Jim)Nov 23, 20255.0We purchased our hot tub during their tent sale and the were very patient in delivering it to us as we got the site prepared for it's arrival. Service had been great.
- BDBarbara DeUgarteNov 19, 20254.0This rating is an average between the delivery of the spa 16 months ago(1 star) and a service call yesterday (5 star). I have been very happy with my Master Spa Trainer 12. I moved it to another state during this period and it held up perfectly. It is well built, well insulated and very easy to clean and care for. The company has been very responsive about coming for a service call to winterize the spa despite a very long distance to where i live. If you are thinking about a swim spa I think you will be happy with a Master Spa from HotTubs Inc.
- RCRobin CochranOct 8, 20255.0We received our new Master Spa Clarity Balance 8 Monday 10/6/2025. ROBERT SARBONE was an excellent sales rep for Hot Tubs Inc. He promised we would have our tub delivered by !0/8 and he exceeded our expectations. He opened a nice new warehouse and showroom here in Wilmington, NC. 3221 Pennington drive unit 1 Wilmington, NC 28401 I highly recommend Hot Tubs, Inc and Rob SARBONE.
- RBRegina BassSep 12, 20255.0If you want good service and all questions answered, ask for MIKE!!
Frequently Asked Questions About Hot Tubs Inc
What are the regular business hours of Hot Tubs Inc?
Hot Tubs Inc is open Monday through Friday from 9 AM to 5 PM and on Saturday from 9 AM to 5 PM. The store is closed on Sundays.
Does Hot Tubs Inc have extended hours during certain months?
Yes, from April to October 1, the business hours are Monday to Friday from 8 AM to 6 PM, Saturday 8 AM to 5 PM, and Sunday 11 AM to 4 PM.
Where is Hot Tubs Inc located?
Hot Tubs Inc is located at 1925 Norfolk Dr, Owings, MD 20736, United States.
What brands of hot tubs and swim spas does Hot Tubs Inc offer?
Hot Tubs Inc offers brands including Master Spas, H2X Swim Spas, Michael Phelps Legend Series, and Michael Phelps Signature Series.
What payment methods are accepted at Hot Tubs Inc?
Hot Tubs Inc accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
How can I contact Hot Tubs Inc for sales inquiries?
You can contact sales at Hot Tubs Inc by phone at +1 410-257-6512 or via email at sales@hottubsinc.com.
Is there a showroom to visit at Hot Tubs Inc?
Yes, Hot Tubs Inc has an expansive hot tub and swim spa showroom available for visits.
Are there any outdoor gear or pool cleaning services near Hot Tubs Inc?
Yes, near Hot Tubs Inc, there is an outdoor gear and pool cleaning service also named Hot Tubs Inc, and Stevenson Pools which offers contractor, pool cleaning, and shopping services.
What nearby recreational venues could I visit before or after shopping at Hot Tubs Inc?
You can visit Optimist Club Bingo and Dunkirk Bingo nearby, which offer venue events and bingo hall experiences respectively.
Are there pet care services near Hot Tubs Inc?
Yes, Camden Pet Hospital and Calvert Animal Hospital are located nearby for veterinary and pet services.