Hot Tubs Inc

4.2
272 reviews

About

Hot Tub StoreSwimming Pool Contractor
Hot Tubs Inc provides

Location

Hot Tubs Inc
1925 Norfolk Dr, Owings, MD
20736, United States

Hours

Reviews

4.2
272 reviews
5 stars
202
4 stars
14
3 stars
6
2 stars
4
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and knowledgeable staff, highlighting exceptional service from technicians like Johnny and Kyle.

Delivery Issues

Several reviews mentioned problems with timely delivery and communication, including missed appointments and lack of follow-up.

Product Quality

Customers generally expressed satisfaction with the quality and reliability of the hot tubs, noting good performance and ease of maintenance.

Mixed Experiences

While many reviews were positive, there were notable complaints about poor communication and service inconsistencies, leading to frustration for some customers.
  • CM
    Casey Martin
    Dec 29, 2025
    5.0
    Johnny the service technician with this company is exceptional! From the moment he arrived, he was professional, knowledgeable, and incredibly thorough. What really stood out was how he went above and beyond—not only fixing the issue with our swim spa efficiently, but also taking the time to explain what was happening, offer maintenance tips, and make sure everything was running perfectly before he left. It’s rare to find service like this anymore. We felt confident, informed, and genuinely cared for as customers. If you need a swim spa or hot tub technician, I can’t recommend Johnny enough.
  • JJ
    James Russell (Bud, JR, Jim)
    Nov 23, 2025
    5.0
    We purchased our hot tub during their tent sale and the were very patient in delivering it to us as we got the site prepared for it's arrival. Service had been great.
  • BD
    Barbara DeUgarte
    Nov 19, 2025
    4.0
    This rating is an average between the delivery of the spa 16 months ago(1 star) and a service call yesterday (5 star). I have been very happy with my Master Spa Trainer 12. I moved it to another state during this period and it held up perfectly. It is well built, well insulated and very easy to clean and care for. The company has been very responsive about coming for a service call to winterize the spa despite a very long distance to where i live. If you are thinking about a swim spa I think you will be happy with a Master Spa from HotTubs Inc.
  • RC
    Robin Cochran
    Oct 8, 2025
    5.0
    We received our new Master Spa Clarity Balance 8 Monday 10/6/2025. ROBERT SARBONE was an excellent sales rep for Hot Tubs Inc. He promised we would have our tub delivered by !0/8 and he exceeded our expectations. He opened a nice new warehouse and showroom here in Wilmington, NC. 3221 Pennington drive unit 1 Wilmington, NC 28401 I highly recommend Hot Tubs, Inc and Rob SARBONE.
  • RB
    Regina Bass
    Sep 12, 2025
    5.0
    If you want good service and all questions answered, ask for MIKE!!

Frequently Asked Questions About Hot Tubs Inc

What are the regular business hours of Hot Tubs Inc?

Hot Tubs Inc is open Monday through Friday from 9 AM to 5 PM and on Saturday from 9 AM to 5 PM. The store is closed on Sundays.

Does Hot Tubs Inc have extended hours during certain months?

Yes, from April to October 1, the business hours are Monday to Friday from 8 AM to 6 PM, Saturday 8 AM to 5 PM, and Sunday 11 AM to 4 PM.