Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Oakland, MD is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
689 reviews
5 stars
328
4 stars
161
3 stars
90
2 stars
29
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the helpfulness and friendliness of staff, others reported poor experiences with unhelpful or rude employees, leading to a mixed perception of customer service.
Product Availability
Customers frequently noted issues with stock levels, including items being out of stock or delayed deliveries, which led to frustration.
Store Cleanliness
The store was generally described as clean and well-organized, although some customers mentioned specific areas needing attention, such as plant care.
Pricing Concerns
Several reviews highlighted that prices at Lowe's are perceived as high, contributing to customer dissatisfaction.
Checkout Experience
Customers expressed frustration with self-checkout options and long wait times, indicating a need for more staffed registers.
- WWWilliam WashingtonNov 22, 20255.0“Absolutely outstanding service at Lowe’s Oakland, MD (store 2800)! Kenny, Brandon, and Ellen made a huge difference for my husband who is physically challenged. They were incredibly patient, knowledgeable, and genuinely caring. Kenny especially went above and beyond—taking extra time to explain options, offering helpful suggestions we hadn’t even thought of, and making the entire shopping experience stress-free and actually enjoyable. Because of their amazing help on our first visit, I came back just to make a small additional purchase so I could leave this well-deserved review (I didn’t have the original receipts). These three turned what could have been a difficult trip into one of the best customer service experiences we’ve ever had at any store. Thank you Kenny, Brandon, and Ellen—you truly made a disabled man’s day (and life) so much easier! 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 that's 10 stars for their amazing service!!
- LGLesley GuthrieNov 8, 20255.0We were able to find what was needed. Two employees asked if we needed help with anything and the young lady at customer service went outside to check in carts for something we left. All employees we came in contact with were very nice.
- BBBeckyOct 29, 20254.0Hate the self checkout.
- SLStogan LephensSep 27, 20251.0Prices at Lowe’s are definitely on the high side, which makes shopping here frustrating. On the positive side, many of the employees seem knowledgeable, and that’s helpful when you need guidance. That said, some of the staff really need to work on their customer service. On one occasion, when I asked a basic plumbing question, an employee made me feel mocked and dismissed instead of helped and another customer even chimed in to join the ridicule. That kind of environment is completely unprofessional, and it made me feel unwelcome. Because of that experience, I won’t be returning.
- MBMatt BeasleySep 24, 20255.0Quick and easy pick up at the lockers.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Oakland, MD offer?
Lowe's offers a wide range of quality hardware products and construction needs including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor & gardening equipment, bathroom storage, and many installation services for home improvement.
What are the operating hours for Lowe's Home Improvement in Oakland, MD?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Special holiday hours apply on certain dates including limited hours or closures.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I find and purchase products online from Lowe's?
You can search for products online by keyword, item number, brand, or model number. You can also browse by department on lowes.com to shop their large selection of items.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates will also be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
Which nearby places can help me with propane exchange when shopping at Lowe's?
Blue Rhino Propane Exchange is nearby and can assist with propane exchange needs, offering convenience to customers shopping at Lowe's for related outdoor equipment.
Where can I get locksmith services near Lowe's Home Improvement in Oakland, MD?
Minute Key and minuteKEY locksmith services are located near Lowe's, providing convenient access to key duplication and locksmith assistance for customers in the area.
Are there rental services near Lowe's for tools or equipment?
Yes, Underwood Rentals and Garrett Equipment Rentals are nearby and offer hardware and outdoor gear rentals, helpful for customers looking for equipment to complete their projects.
What outdoor attractions are near Lowe's that I might visit before or after shopping?
Mount Nebo State Forest and Game Preserve is a nearby outdoor attraction where you can enjoy nature and relax before or after visiting Lowe's Home Improvement.