Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in New Carrollton, MD, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,787 reviews
5 stars
951
4 stars
370
3 stars
159
2 stars
77
1 star
230
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising helpful staff while others report long wait times and unresponsive employees.
Product Availability
Customers appreciate the wide selection of products available, but some express frustration over items being out of stock or mispriced.
Store Cleanliness
The store is generally noted for being clean and organized, contributing positively to the shopping experience.
Delivery Issues
Several reviews highlight significant problems with delivery services, including missed appointments and poor communication regarding delivery status.
- KSKhalid Soliman2 days ago5.0Absolutely thrilled with the experience I had purchasing quarter round from this location for my flooring renovation project. The assistance I received from Francisco and Aaron was top notch and saved me so much time in my day. They were both super knowledgeable, professional, honest, and extremely easy to communicate with, and really blew me away with their exceptional customer service and going above and beyond to take care of all of my needs from the second I walked into the store. Thank you Lowe’s New Carrollton team for a wonderful experience - I couldn’t be more satisfied!
- LLLeoDec 31, 20254.0Helpful staff
- RSRuth SandyDec 18, 20254.0We had a really helpful worker who took his time and made sure we found what we needed
- WPWayne PrawlDec 17, 20254.0Have what I need
- SGScott GrindrodDec 13, 20251.0If you know what you what and where it is and only need an employee to watch you use self checkout, then it's fine. Need assistance? Waited 30 minutes at the lumber saw, asked for someone 3 times, and finally gave up and left.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in New Carrollton, MD?
You can find appliances, paint, patio furniture, home décor, tools, flooring, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's.
What are the opening hours for Lowe's Home Improvement in New Carrollton, MD?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary and may include closures.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, with email updates sent for status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
What installation services does Lowe's provide?
Lowe's offers installation for appliances, cabinets, flooring, doors, windows, lighting, HVAC, roofing, decks, fences, and more to support your home improvement projects.
Are there recycling services available at Lowe's?
Yes, Lowe's provides electronics and battery recycling services for responsible disposal.
What nearby places can assist me with key and locksmith services when visiting Lowe's in New Carrollton?
Nearby minuteKEY and Minute Key offer key and locksmith services, which can be convenient if you need keys or lock assistance during your visit to Lowe's.
Where can I exchange propane tanks close to Lowe's Home Improvement?
Blue Rhino Propane Exchange is nearby where you can conveniently exchange your propane tanks when shopping at Lowe's.
What local dining options are available near Lowe's Home Improvement for a meal before or after shopping?
Wingstop and Pupuseria La Familiar are nearby restaurants offering fast food and Latin American cuisine, perfect for grabbing a meal near Lowe's store.