Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a New Carrollton, MD Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,779 reviews
5 stars
949
4 stars
365
3 stars
159
2 stars
77
1 star
229
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, many customers report slow service and unprofessional behavior from staff.
Product Availability
Customers appreciate the wide selection of products, but there are frequent complaints about items being out of stock or mispriced.
Store Organization
The store is often described as disorganized, with issues related to inventory placement and cleanliness noted by several customers.
Delivery Issues
Numerous reviews highlight significant problems with delivery services, including missed appointments and poor communication regarding delivery status.
Positive Employee Interactions
Several customers commend specific employees for their exceptional service, indicating that individual staff members can greatly enhance the shopping experience.
- YRYadaycys De la rosa3 days ago5.0Tiene todo lo que necesites para decorar, plantas, equipo de construcción o limpieza, etc. Pero creo que homdepot es mas completo o hay mas caridad y opciones, pero aun asi tiene de todo.
- AMAlan MunozNov 3, 20252.0It is so frustrating to get any help to load pallets on to my flatbed truck. Why are the employees so lazy?
- MRMb RichOct 20, 20251.0Costomer services on pick up is trash There had me walking back and fort Online shopping to pick up at this new Carrollton location is trash
- JCJason ColleyAug 29, 20255.0I had an experience! Then it ended. .. IMA☆
- CKC KazaAug 27, 20255.0I am very impressed by the staff at the store. The team member by the entrance greets everyone and was helpful to customers. The lady who works near the appliance area was super helpful, friendly and knows where everything is.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in New Carrollton, MD?
You can find appliances, paint, patio furniture, home décor, tools, flooring, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's.
What are the opening hours for Lowe's Home Improvement in New Carrollton, MD?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary and may include closures.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, with email updates sent for status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
What installation services does Lowe's provide?
Lowe's offers installation for appliances, cabinets, flooring, doors, windows, lighting, HVAC, roofing, decks, fences, and more to support your home improvement projects.
Are there recycling services available at Lowe's?
Yes, Lowe's provides electronics and battery recycling services for responsible disposal.
What nearby places can assist me with key and locksmith services when visiting Lowe's in New Carrollton?
Nearby minuteKEY and Minute Key offer key and locksmith services, which can be convenient if you need keys or lock assistance during your visit to Lowe's.
Where can I exchange propane tanks close to Lowe's Home Improvement?
Blue Rhino Propane Exchange is nearby where you can conveniently exchange your propane tanks when shopping at Lowe's.
What local dining options are available near Lowe's Home Improvement for a meal before or after shopping?
Wingstop and Pupuseria La Familiar are nearby restaurants offering fast food and Latin American cuisine, perfect for grabbing a meal near Lowe's store.