Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Laurel, MD Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,794 reviews
5 stars
946
4 stars
431
3 stars
153
2 stars
67
1 star
197
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising individual employees for their helpfulness while others report rude or unresponsive staff.
Product Availability
Customers appreciate the variety of products available, but there are complaints about items being out of stock or not matching online inventory.
Store Cleanliness
The store is generally reported as clean and well-organized, contributing positively to the shopping experience.
Staff Knowledge
Some employees are noted for their expertise and willingness to assist, particularly in gardening and home improvement, while others are criticized for lack of knowledge.
Management Issues
Several reviews highlight poor management practices, including unprofessional behavior and inadequate support for staff and customers.
- CACherly Adams2 days ago5.0I'm mobility challenged and ride a hoveround to go out in the world. Today I was sure my tires needed air and went to ask if someone might help me with that at their air station. Andy kindly offered to help me, with both tires making sure they were aired up evenly. It only took a few minutes, but his kindness and help went a long way. No more being pulled by bumps and detritus. Highly recommend this Lowes and Andy for customer service above and beyond.
- MMMarvin Makle3 days ago2.0Order carpet to be cut and picked up Sunday it was knot ready and didn't have enough for the order
- MDMarissa Dreisch5 days ago5.0Manny was very polite, respectful, understanding and patient with resolving my issue. He deserves employee of the month!!
- AOAndy OrtegaNov 7, 20251.0I called to check if they have a material I need and I was transferred to another department only for the employee to tell me if I can hold a sec. I tell her sure but I've been on hold for 25 mins. Then she picks up says hello hello only to hang up. I wasn't muted are anything either. Very unprofessional
- LHLove HudsonNov 3, 20251.0The lowes has the most horrible customer service I have ever seen in life. I am utterly disgusted with these people and the time I wasted trying to solve a simple matter of exchanging a new ununsed item for a bigger size.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Laurel, MD offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, tools, flooring, garden tools, grills, hardware, kitchen and plumbing essentials. Services include installation for appliances, cabinets, flooring, roofing, and more.
What are the store hours for Lowe's Home Improvement in Laurel, MD?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary with some closures on specific dates.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customers in Laurel, MD.
How can I check the status of my Lowe's online order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Laurel, MD?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns for online purchases can be started online, while in-store returns require proof of purchase at the customer service desk.
What brands can I find at Lowe's Home Improvement in Laurel?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Kobalt, and many others for tools, appliances, and home improvement supplies.
What nearby places can I visit after shopping at Lowe's Home Improvement in Laurel, MD?
Nearby places include the Laurel Lakes Center shopping center and cinema, popular restaurants like Red Lobster and CAVA, as well as stores like Staples and Michaels for additional shopping and dining experiences.
Is there a nearby propane exchange if I need propane after visiting Lowe's?
Yes, Blue Rhino Propane Exchange is nearby for convenient propane refills or exchanges.
Where can I find locksmith services near Lowe's Home Improvement in Laurel?
Minute Key and minuteKEY, both key and locksmith service providers, are located nearby for your locksmith needs.