Extra Space Storage

4.9
324 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 6801 Annapolis Rd in Hyattsville, MD today! Our large selection of storage units, climate controlled units, manager living on site, exceptional security, ADA compliant, deliveries accepted, parking spaces, security access to your floor only, meeting room available, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
6801 Annapolis Rd, Hyattsville, MD
20784, United States

Hours

Reviews

4.9
324 reviews
5 stars
306
4 stars
9
3 stars
3
2 stars
1
1 star
5

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff, particularly Andre and Jacqueline, received high praise for their professionalism, helpfulness, and friendly demeanor.

Cleanliness

The facility is consistently noted as clean and well-maintained, contributing to a positive customer experience.

Pricing Concerns

Several customers expressed dissatisfaction with frequent price increases, leading to frustration despite overall positive experiences with staff.

Access Issues

There was a significant complaint regarding lack of access to storage units due to elevator malfunctions, which disrupted customers' plans.

Overall Experience

Most customers reported a smooth and pleasant experience with the reservation and moving process, highlighting the efficiency of the service.
  • KS
    Kayla Shonty
    2 days ago
    5.0
    I had the pleasure of speaking with Andre today, who is located at the 6801 Annapolis Rd in Hyattsville, Maryland location to address some concerns and questions that I had. I must say that he was very attentive and willing to address and answer any questions and concerns that I had. He was very respectful and responsive and we were able to get my concerns worked out. He is very professional and a great asset to this location. Thank you Andre !!
  • PM
    Pilar Mendoza
    6 days ago
    5.0
    I had a few issues and needed to downgrade and Andre was VERY helpful. He definitely took his time to hear and help me out. Great customer service!
  • SB
    Sumner Bergenfield
    Nov 15, 2025
    5.0
    Me and my friend came in with a frustrating issue involving our storage unit. Andre completely changed the tone of the visit the moment he stepped in to help. He was not just helpful, he was exceptional. Andre has the kind of personality that you rarely see in customer service today. He is warm, attentive, and genuinely committed to solving problems in a way that makes customers feel seen and respected. Every step of the process felt smooth because of him. He explained everything clearly, handled the issue with real care, and made the entire experience feel far less stressful than it started. There is a difference between someone who is simply doing their job and someone who is truly made for their job. Andre is the second kind. In all the businesses I have worked with or visited, I have never encountered someone with his combination of professionalism, energy, and natural people skills. This company is extremely fortunate to have him. Anyone who walks through the door and gets to work with Andre is instantly in better hands.
  • JL
    juan leon
    Nov 15, 2025
    5.0
    Worked with Andre to get my storage unit checked out , greatest and nicest guy. Helped and made my day even better.
  • WW
    W W
    Oct 11, 2025
    5.0
    I know searching for a storage unit can be a task in itself. There are so many rates and location matters. I was pleasantly surprised to find a unit that was reasonably priced for my storge needs. My initial price was based a special which ran me about $30 a month with insurance included for a 5X5 unit. Even with the price being raised to $55 after the special it was still pretty reasonable. I appreciate the self-service aspect. I was able to complete everything online including my move-out. It was truly a smooth process. This facility was clean, and I had access to a moving cart almost every visit. This is truly important for a storage facility to have ample supply of moving carts for tenants. I didn't experience mouse or rat droppings, or even roaches, only the occasional little spider dropping in to say hello. that's how clean it was. I even noticed when the carpet on the elevators was cleaned. I truly appreciate this important detail. This location is near multiple shopping areas. Almost each time I went to my unit there was police presence in the area. I had limited interactions with staff. However, the few times I did speak to staff it was pleasant. If you are looking for a storage unit in this area, I suggest that you check out their rates and give them a try.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.