Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Hagerstown, MD Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,746 reviews
5 stars
956
4 stars
416
3 stars
159
2 stars
64
1 star
151
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were criticized for being rude or unhelpful.
Store Organization
Customers reported issues with store organization, including difficulty finding items and a lack of clear signage in departments.
Delivery Issues
Several reviews highlighted problems with delivery services, including damaged items and poor communication regarding appliance orders.
Cleanliness
There were complaints about cleanliness, particularly in the garden center, which affected customer experiences.
Checkout Experience
Customers expressed frustration with the self-checkout system and long wait times for curbside pickup, indicating a need for more staff at checkout.
- DLDavid LobleyNov 15, 20255.0Great Christmas gear.
- CFCecilia FitzNov 2, 20251.0Claudia in customer service was very rude. Thanks
- JLJAKE LEGIONOct 26, 20251.0Came in your location to buy some items from my home.1/2 of your store has no one walking around to help at least home depot gets that right.Then when we found someone they didn't know where the items were, the guy wasn't even very helpful.She was kind of rude act like we were bothering him and then gave us wrong information , an old guy who definitely should have known the store kind of pathetic , maybe higher better employees and more knowledgeable , and also make them a little bit courteous !!
- SSSamOct 24, 20254.0Stopped by Lowe’s to pick up some security cameras, and Eric H. was extremely helpful! His customer service was outstanding—he went out of his way to find a product they were running low on. The store has all the usual essentials, but I’ll definitely be back because of Eric’s excellent service.
- SIShay IreneOct 22, 20251.0How awful is it I drove 2.5hrs round trip for a Halloween item only to find out, I was given a previously returned and broken item. They knew it was broken bc they used the same tape to tape the broken piece as they did to tape the box back up. 1. Not cool you sold a returned product 2. It was shady to tape that piece and then try and resell it. It also has missing hardware.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Hagerstown, MD offer?
Lowe's offers quality hardware products, building materials, appliances, tools, flooring, home décor, plumbing supplies, garden equipment, and expert installation services for items like appliances, flooring, doors, and more.
What are the store hours for Lowe's Home Improvement in Hagerstown?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday. Holiday hours may vary, with some days closed or reduced hours.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Where is Lowe's Home Improvement located in Hagerstown, MD?
Lowe's is located at 1500 Wesel Boulevard, Hagerstown, MD 21740, USA.
Are there any nearby places of interest customers can visit when shopping at Lowe's in Hagerstown?
Yes, customers can visit nearby places such as Blue Rhino Propane Exchange for propane needs, Wendy's and Red Lobster for dining options, and Hobby Lobby for arts and crafts supplies.
Can shoppers at Lowe's in Hagerstown easily access services like locksmiths or courier services nearby?
Yes, minuteKEY provides locksmith services nearby, and there are UPS Access Point locations nearby for convenient courier and delivery services.
What dining options are available near Lowe's Home Improvement in Hagerstown?
Nearby dining options include Wingstop for chicken, El Ranchero Mexican Restaurant, Taco Bell, Cicis Pizza buffet, Nikko Japanese Steak and Seafood, and Silk Thai Restaurant & Bar.
Does Lowe's Home Improvement provide support for customers speaking languages other than English?
Yes, Lowe's provides services in English and Spanish, and also offers in-store translation services for other languages.