Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Gaithersburg, MD, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,874 reviews
5 stars
919
4 stars
438
3 stars
153
2 stars
78
1 star
286
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff, long wait times, and rude interactions.
Product Quality
Several reviews highlighted issues with product quality, including damaged items and dissatisfaction with the quality of appliances.
Inventory Issues
Customers frequently noted that items were out of stock or not available as advertised, leading to frustration.
Positive Staff Interactions
Despite negative experiences, some customers praised specific employees for their helpfulness and knowledge.
Delivery Problems
Numerous complaints were made regarding delivery issues, including missed deliveries and poor communication about delivery schedules.
- MMMJ2 days ago1.0There's a serious cultural issue in this particular store – and has been for years – where the customer is viewed as a pure inconvenience to the staff. These folks will watch a person who clearly could use help finding something, but will also stand there screwing around on their phones. Don't bother asking for help, unless you want to feel like an idiot. This isn't my conclusion after one isolated visit...it's an issue that has spanned years at this store.
- SSSaphyre SaphyreDec 22, 20251.0Had a very crooked experience the other day went to p.u an item because of an error only to notice after leaving I had been robbed portions of the item I went to lowe's for. Noticed went back to check sure enough they had taken parts needed or gave me a returned Item,didn't give another damned about customer service. I think every job should screen employees before they hire. Bad for business. Cheap labor is not good will turn customers away and leave a stain on your business....For this day
- MMMonica Pourrat (MPoR2365)Dec 21, 20251.0We ordered a new REEB frontdoor, we were happy with the design. After 7 changes on the delivery date, we finally received it yesterday. After the old door was removed, the contractor opened the box and found a disaster, the interior had broken pieces, badly done, with visible covers for the screws, and worst of all the exterior side has two colors instead of one. The tables that separate the door from the sidelights and the frame are unpainted and even in white, it was cleared with the designer we wanted all in brown and even we have a picture of it. The door look low quality, bad taste and it will be impacting our property value. Lowe’s and REEB should repaired the damage with a new door and installation. The cost for the door was about $13000 and we are receiving a bad, bad door with many changes on the delivery date, with poor design and badly done. We should have a compensation for the waste of time and affecting our property, we have to have the door installed anyway as we don’t have any! It is a disaster. The Lowe’s employees were very nice but they don’t have control on the delivery date changes -7 in total- and the poor door quality and not respecting our design ( we wanted one front door in brown) Lowe’s and REEB should take responsibility for they poor performance.
- CCCashDec 20, 20251.0Absolutely horrible experience all the workers are using maximum two of their brain cells very unprofessional we were asking to to cut some carpet pads almost 10 people we asked nine of them said we're coming to help you but they never got somebody to come and cut it for us and then at the end we finally get somebody that dude said sorry we don't cut carpet pads after we told multiple people specifically carpet pads I wouldn't recommend going here just go to home Depot
- ATAlex TurciosDec 19, 20251.0Not recommended for plumbing supplies all they have is shark bite that is for beginners. We need copper press, copper PVC. We need all the type of valves in the store not shark bite bites.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Gaithersburg, MD?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Gaithersburg, MD?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary; for example, it is closed on November 27, 2025, and December 25, 2025.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
How can I check the status of my Lowe's online order?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are sent if there are changes to your order status.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. Returns from Lowes.com orders can be started online before shipping items back. In-store returns require proof of purchase at the customer service desk.
Are installation services offered at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinetry, doors, lighting, HVAC, roofing, and more to support your projects.
What nearby places can I visit before or after shopping at Lowe's in Gaithersburg, MD?
Nearby you can visit Minute Key for key and locksmith services or Blue Rhino Propane Exchange for propane needs. You might also enjoy local facilities like the Kentlands Foot & Ankle Center or dining at Dosa & Chaat, an Indian vegetarian restaurant.
How can the nearby Minute Key service assist me during my visit to Lowe's?
Minute Key, located close to Lowe's, offers key duplication and locksmith services, which can be convenient if you need to make spare keys while working on your home improvement projects.
Are there any local dining options near Lowe's Home Improvement where customers can grab a meal?
Yes, nearby dining options include Dosa & Chaat, an Indian and vegetarian restaurant, providing a great place to eat before or after your shopping trip.