Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Frederick, MD Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,160 reviews
5 stars
640
4 stars
291
3 stars
108
2 stars
40
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customer service experiences are inconsistent; some staff are praised for being helpful and going above and beyond, while others are criticized for being unresponsive or unhelpful.
Product Availability
Customers frequently report issues with product availability and inventory accuracy, leading to frustration when items are out of stock or not as advertised.
Store Cleanliness
The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.
Staffing Issues
Many reviews highlight a lack of staff availability, making it difficult for customers to find assistance when needed.
Mixed Experiences
Overall, customer experiences vary widely, with some praising the store for its selection and service, while others express dissatisfaction with their shopping experience.
- KDKeith DunahayNov 10, 20255.0This place is great. The people are friendly and very helpful.
- KBKevin BrickerOct 10, 20251.0Bought a Frigidaire refrigerator November 2024. Took Lowe’s 5 months to deliver the least damaged fridge. 3 months later the bottom freezer stopped working. Called Frigidaire June of 2025, still trying to get them to honor their warranty and they won’t. I learned that Frigidaire has a whole Facebook page of horror stories and everyone on their having the same issue if their appliance is faulty. So I tried going to Lowe’s from where I bought it, because they’re the ones selling faulty products from a terrible company. And absolutely no help. Asked for the store managers contact information and they just gave me corporates customer service number and I got nowhere with them. They said it’s up to the discretion of the store itself. Absolutely ridiculous that Lowe’s won’t stand behind the products they sell or help out a long time customer resolve this issue. Read about the same thing happening with someone that bought a Frigidaire appliance from Home Depot yet they resolved the issue. I know where I’ll be taking all my business from now on.
- MHMary HarrellOct 6, 20255.0I tried to complete the survey to acknowledge 2 individuals but the id number on my receipt was not legible. I went to Lowes by Worman's mill and 2 individuals went out of their way to help me. Their names are Marc and Steph. I was there at 2pm oct. 6th
- DCDolly ChetbounOct 4, 20251.0I am so angry of Lowe’s we bought Samsung dishwasher and dryer ,at the beginning we had problem with steamer in dryer…we talked to technician who said to talk to Lowe’s who said you talk to manufacture who said you talk to Lowe’s who now manager doesn’t want to repare our dryer which doesn’t work!!!!!!really ??? I always wanted to buy to store near my home !!Now I regret !!!I hate this store that I bought all my home !!!!I am so angry of Lowe’s and Samsung !!!!!!!
- IUID UnknownSep 23, 20252.0Lowe's "fur baby" policy is disappointing (not referring to legitimate ADA service dogs). "Fur baby parents" need to respect the personal space of customers who feel uncomfortable around their canine. They never do and that is a problem. I have asked customers to please allow me my personal space around their "fur baby." They always insist on having a dialogue about their wonderful "fur baby." As a customer, that is extremely uncomfortable.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Frederick, MD?
You can find a wide range of products including appliances, bathroom supplies, building supplies, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, tools, and more.
What are the store hours for Lowe's Home Improvement in Frederick, MD?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's offers in-store pickup and delivery services for your convenience.
Which services are available at Lowe's Home Improvement in Frederick?
Services include installation of appliances, cabinets, flooring, doors, windows, garage doors, HVAC, smart home devices, and more.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
Are there any nearby locksmiths if I need key services near Lowe's in Frederick?
Yes, minuteKEY and Minute Key, both key and locksmith services, are nearby and can assist with key duplication or lock services.
What nearby dining options are available for customers visiting Lowe's?
Mezeh and mezeh mediterranean grill are nearby Mediterranean restaurants where customers can enjoy a meal before or after shopping at Lowe's.
Are there any nearby medical facilities close to Lowe's in Frederick?
Yes, several medical facilities are nearby, including Court Endoscopy Center, Mid-Maryland Musculoskeletal: Toman Jared MD, Mid-Maryland Musculoskeleton Institute, and various doctors and orthopedists.
What loyalty or special programs does Lowe's support?
Lowe's is associated with various programs including Lowe's Toolbox for Education, SkillsUSA, Lowe's Heroes, Boys & Girls Clubs of America, E2D, Eliminate the Digital Divide, Habitat for Humanity, Keep America Beautiful, and Lowe's Foundation.