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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Elkridge, MD offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
8281 Gateway Overlook Drive, Elkridge, MD
21075, United States
Hours
Reviews
3.9
2,190 reviews
5 stars
1,064
4 stars
556
3 stars
181
2 stars
93
1 star
296
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being unhelpful, rude, or dismissive, leading to customer frustration.
Product Availability
Customers appreciated the wide selection of products available and noted that items were often in stock.
Delivery Issues
Several customers reported significant problems with delivery and installation services, including delays and lack of communication.
Store Cleanliness
Many reviews mentioned that the store was clean and well-organized, contributing positively to the shopping experience.
Mixed Experiences
While some customers had positive interactions with specific employees, overall experiences varied greatly, with many expressing dissatisfaction.
- JDJustin DeShazorJan 3, 20261.0Very negative experience with return. Customer service struggled to handle return despite receipt and item in hand. Would not go to this Lowes again.
- SMSam MDec 29, 20251.0Definitely the worst Lowe’s in the DMV area. They won’t accept returns from online orders. Asked me to take a huge/damaged bathtub and vanity to the catensville location bc it’s apparently where it was “shipped” from. FYI, I live 5 mins from the Elkridge location. The front desk team can’t be bothered with questions or concerns. Pretty standard for Lowe’s customer service. I regret not shopping at Homedepot every-time i walk into a Lowe’s. It’s a shame. Do better Lowe’s team.
- RRRestDec 28, 20251.0Garbage customer service. Came in early in the day to use the MinuteKey kiosk because I needed 5 copys and while I was paying, it took my $10 and stopped accepting cash mid transaction so I couldn't pay the rest and I had to cancel the purchase. So it ate my money and sent me a text that EXPLICITLY STATES "Show this text to Customer Service for a refund." and I went and stood in line for Customer Service and they tell me that they don't refund those and to call the MinuteKey customer service. I had to go to work so I left and when I got off I came back later in the day to talk to a manager and I ended up getting the same unwillingness to help. When I asked for a manager, they didn't acknowledge my request, but I heard the PA "Special Assistance" call. This bald African "Manager" that someone told me his name was "Buba", comes over from somewhere and doesn't identify himself as a manager or ask me what happened, but starts telling me how the MinuteKey kiosk isn't their problem basically and that there would be no way to refund me anything because there is nothing they can enter that can allow them to take money out of the register to replace the money that the machine took from me. I asked him for a manager and he hits me with "I am the Manager." so I ask for someone above him to which he replies there is no one above him. So I just wanted to be clear that he didn't want to help me with this and he said he couldn't, which as someone who has been a manager in retail, I know is just unwillingness to put in a little effort to take care of the customer because petty cash is absolutely a thing. The ultimate issue is that the kiosk in INSIDE YOUR STORE, who cares if it's third-party, it OCCUPIES YOUR STORE. It screwed me out of $10 and you could make it right but chose not to. I fully 100% know that none of the employees I delt with today honestly care at all about me or this issue and it gives insight into how other potential issues with purchaes could be handled so I will make an educated consumer decision to no longer do business with this location or potentially any Lowe's going forward as I am fully capable of l buying tools and supplies on Amazon or at Home Depot.
- MMMollie MDec 18, 20251.0I guess every Lowes has terrible customer service. They refuse to answer the phone, will be on hold for 5 minutes then connect and then they hang up on you.
- RMRyan MurphyDec 14, 20251.0DO NOT order pick up from this location if it can't fit in a locker. Always takes forEVER (like 30+ minutes) to bring things out or pick them up in store. Going inside the store is fine but the pick up situation is ATROCIOUS regardless of when you try to go pick up.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Elkridge, MD?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement in Elkridge?
Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday, and 8:00 AM to 8:00 PM on Sundays. Hours vary on holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's in Elkridge?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Does Lowe's have any programs or associations supporting community or education?
Yes, Lowe's is associated with programs like Lowe's Toolbox for Education, SkillsUSA, Habitat for Humanity, Boys & Girls Clubs of America, and more.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns can be initiated online or in-store with proof of purchase. Specific details are provided on Lowe's return policy page.
What nearby stores can I visit when I come to Lowe's in Elkridge?
Near Lowe's, you can find stores such as Best Buy, Ethan Allen, and Pacific Sales Kitchen and Bath, which offer electronics, home decor, and kitchen products respectively, providing additional shopping options.
Are there any gyms or fitness centers close to Lowe's in Elkridge?
Yes, nearby gyms include Gold's Gym and Pure Fitness, allowing customers to combine home improvement shopping with fitness activities in the area.
What dining options are available near Lowe's Home Improvement in Elkridge?
Nearby dining options include Mimi's Cafe and Silver Diner, where customers can enjoy breakfast, brunch, or American-style meals before or after visiting Lowe's.