Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Elkridge, MD Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
8281 Gateway Overlook Drive, Elkridge, MD
21075, United States
Hours
Reviews
3.9
2,181 reviews
5 stars
1,057
4 stars
557
3 stars
182
2 stars
93
1 star
292
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being unresponsive or rude.
Product Availability
Customers generally find that the store is well-stocked and organized, with a good selection of home improvement items.
Installation Issues
Numerous complaints about poor service in the installation department, including delays and incorrect installations.
Store Cleanliness
The store is often noted for being clean and well-maintained, contributing positively to the shopping experience.
Delivery Problems
Significant issues reported with delivery services, including delays and lack of communication regarding orders.
- MDMarissa Dreisch6 days ago1.0Terrible customer service especially the store manager. Boba was very rude and dismissive and walks away when u try to have a conversation to explain ur issue. I purchased a defective item and they refused to return it bc it past 30 days. Home depot gives u 90 days and so do most stores. Will never come back.
- MPMarcal Plans PujolrasNov 14, 20251.0We just bought two drawers from Lowe's. We had to wait over five weeks for Diamond to ship them, and they arrived in the condition you see in the picture: the metal rails were loose, and the interior of the drawers themselves were covered in scratches. What an amateur job by the people at Diamond
- RCR CananNov 6, 20251.0Sadly, walked around the whole store looking for something passing many employees, not one spoke to me or acknowledged me. Never found what I was looking for and decided to not get any of the other items I had found wondering the store. They only acknowledgement I received was from the “greeter “ she followed me until I stopped to look at something, kept a distance from me, kept watching me but said not a word. When I decided the service was not going to be what most people expect and o went to leave out the wrong door the “greeter” yelled down the aisle “you want out”. I continued to the only check outs to exit, they were only self check out. Didn’t get the estimates for kitchen cabinets or bathroom enclosures, I went to a mom and pop store and they loved helping me and even got me a contractor to come give the service expected in a store. Now I remember why we canceled our Lowe’s accounts.
- HWHamza WOct 26, 20254.0Usually my go to store for all my home improvement needs. Staff is super friendly and always willing to help. The reason for the 4 stars is because their home installed department is lacking good customer service. I recently got my counter tops installed and it was a little bit of a nightmare—they were installed incorrectly and Lowe’s did not help and asked me to deal with the “installation made easy” folks and it took a number of weeks to get fixed and I had to hire contractors on my own to fix the mistake. Having said that, i’ve shopped here for a number of years and my overall experience has been very pleasant. Just don’t get anything installed in your house.
- NKNick KatenkampOct 17, 20252.0I tried to get paint here and waited for 5 minutes for the guy at the paint desk to help me. He asked me what I wanted and I told him and then he walked away, was at his computer for another 10 minutes and never spoke to me again and made no response when I tried to ask him a question. I walked away because I can find a better place to spend my money. He watched me as I left and said nothing. Great customer service!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Elkridge, MD?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement in Elkridge?
Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday, and 8:00 AM to 8:00 PM on Sundays. Hours vary on holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's in Elkridge?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Does Lowe's have any programs or associations supporting community or education?
Yes, Lowe's is associated with programs like Lowe's Toolbox for Education, SkillsUSA, Habitat for Humanity, Boys & Girls Clubs of America, and more.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns can be initiated online or in-store with proof of purchase. Specific details are provided on Lowe's return policy page.
What nearby stores can I visit when I come to Lowe's in Elkridge?
Near Lowe's, you can find stores such as Best Buy, Ethan Allen, and Pacific Sales Kitchen and Bath, which offer electronics, home decor, and kitchen products respectively, providing additional shopping options.
Are there any gyms or fitness centers close to Lowe's in Elkridge?
Yes, nearby gyms include Gold's Gym and Pure Fitness, allowing customers to combine home improvement shopping with fitness activities in the area.
What dining options are available near Lowe's Home Improvement in Elkridge?
Nearby dining options include Mimi's Cafe and Silver Diner, where customers can enjoy breakfast, brunch, or American-style meals before or after visiting Lowe's.