ABC Appliance Sales and Service

Reviews

• KD

  Ken Dropco

  Dec 21, 2025
  5.0
  ABC Appliance was sent out to repair our stove under our home warranty policy. The technician came out initially to assess and confirm the problem. Parts were ordered immediately and he returned within 10 days to complete the repair. We were given advance notice that the technician would be coming out and we were kept informed of the arrival time. He was very courteous, knowledgeable and careful in making this repair. We would highly recommend ABC Appliance!
• BE

  Brett Elmore

  Apr 5, 2023
  5.0
  Awesome. Waited for me to get there. I was 15 min late.
• CS

  Charlie Stevens

  Feb 7, 2022
  5.0
  Great lamb
• JD

  Jessica D.

  Jul 30, 2020
  1.0
  Unfortunately I am unable to provide a review of the actual service being performed...but I can provide insight on my very poor experience with scheduling and the manager. The glass on our oven door shattered - we went through GE (because the oven is still under warranty) and GE assigned ABC Appliance to perform the work. On the day of the appointment my Husband called ABC to 1) the appointment was still confirmed and they had our address/contact information and 2) confirm a more specific window of time for arrival - between 12-3pm. Due to COVID-19 both my husband and I were home ALL day. Because I work remotely, I had missed a call from ABC at about 2pm. No message was left and there was only 1 phone call received. It wasn't until closer to 3 when I could return the call...I was told by the service representative on the main phone number (Tristan or Trevor? He was the only kind and understanding rep I spoke with that day) that the vendor was trying to get ahold of us but unfortunately was no longer in the area and the appointment would have to be rescheduled. Wanting a more detailed explanation, I asked to speak with a manager. It turns out the vendor wasn't able to locate our address and the office was calling to verify where we live. All seemed pretty suspect, though, because we're off a main road close to the heart of downtown...and Google Maps picks up our address without any issues. The manager explained she tried to leave me a voicemail but my inbox was full...I had checked my iPhone and the voice messages section did not indicate it was full and I only had 4 voicemails saved there. We were told at first the vendor called to either say he was "here" or something similar...my husband was outside working all afternoon, not once did any vendor drive down our street. Then the story changed to the vendor couldn't locate our address and the reps at ABC had tried to assist by looking it up for him/indicating where we live...they sent him to a road about 2 miles from where we live - no street name relation or similarities. The stories from them kept changing and overall just didn't make sense or add up to us. Here's the bottom line...I work in customer service myself and I know that stuff happens. It's not about the issue that happened it's about HOW the company handles and rectifies it. Not once did the manager apologize or try to understand the frustration from the customer's point of view. When we tried to ask them to verify which address they had on file or which address they had sent the vendor to (to prevent it from happening again) we were met with hesitation. We felt disrespected as customers and taken advantage of. We think someone fat fingered the address or maybe they just got busy and didn't want to come to our location? Either way, we didn't feel any ounce of sympathy from the manager. She then rescheduled us for an appointment this coming weekend...as frustrating as it is to had to reschedule we need the service and agreed to the time. This shouldn't matter but I did indicate to her that glass pieces are continuing to fall from the door (it's covered with a trash bag right now) and we have both a dog and baby. Just this morning I received a phone call from the same woman...cancelling the appointment scheduled for this weekend...no explanation...when I asked why or if there's another time that can be scheduled she curtly said they were "busy" and wouldn't be able to do any appointment for us.

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