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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Baltimore, MD, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,973 reviews
5 stars
1,103
4 stars
475
3 stars
143
2 stars
72
1 star
180
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff were helpful and friendly, while others were rude or unresponsive.
Product Quality
Numerous complaints about defective products, particularly appliances, leading to frustration among customers.
Store Experience
Customers appreciated the store's cleanliness and organization, but many reported long wait times and difficulty finding assistance.
Installation Issues
Significant dissatisfaction with installation services, including poor communication and unprofessional handling of installations.
- ARAppliance Repair2 days ago5.0Dennis Jackson is extremely helpful. He helped me with heavy microwave helped me find a cart really saved me from hurting my back, rung me quickly rather than the longer line. Great customer service.
- JFJoyce Flowers3 days ago4.0It would be nice if the staff would ask me if I need any help, instead of acting as if I want there. Most of them usually don't speak unless you approach them first!
- MVMark VogelDec 23, 20251.0If I could give zero stars, I would. We ordered a new washer and dryer and had an absolutely miserable experience from start to finish. Here is a breakdown of why you should avoid this store: • Rude Service: It started with an associate named Dennis. He was angry about having to answer a phone call and took his attitude out on us immediately. • Defective Products: This is hard to believe, but they delivered four defective dryers and two defective washing machines. • Severe Property Damage: Their install team pulled the dryer vent out of my ceiling, disconnected it throughout my building, and damaged the flex hose. • Incompetent "Repairs": Lowe’s sent a team to fix the damage they caused, but they arrived without a ladder or the right tools. They used cheap tape to temporarily stick it back together, leaving the hose and elbow damaged. I was forced to hire a professional company at my own expense—costing me $1,325—to actually fix the vent system. • Dishonesty: After the first few defective units, the manager claimed to offer us a replacement brand "at cost" ($50 off) for our trouble. Those units arrived defective as well. We went to Best Buy and found the exact same models for $50 less than the price this manager claimed was "at cost." We ended up buying from Best Buy, where the installation kit was actual professional quality—unlike the cheap, unused kit Lowe's charged us for. Save yourself the money and the headache and shop elsewhere.
- MZMark ZDec 20, 20255.0Staff was friendly and they directed me the place is needed to go for the items I wanted
- RERobert EdwardsDec 8, 20255.0Debbie helped me sign up for the credit card and it saved me a ton of money. She was extremely pleasant and very helpful.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Baltimore?
You can find a wide range of products including appliances, bathroom supplies, building materials, tools, flooring, lighting, outdoor furniture, and gardening equipment.
What are the store hours for Lowe's in Baltimore?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customers.
How can I check the status of my order?
You can check your order status online by entering your order number or logging into your MyLowe's account; email updates will also be sent for status changes.
What payment methods are accepted at Lowe's Baltimore?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
Are installation services available at this Lowe's location?
Yes, Lowe's offers various installation services including appliances, flooring, cabinets, doors, HVAC, and more.
What languages are supported at Lowe's Baltimore for customer assistance?
Lowe's supports English and Spanish, and provides in-store translation services for other languages as well.
What is the address and contact number for Lowe's Home Improvement in Baltimore?
The store is located at 5300 Campbell Boulevard, Baltimore, MD 21236. The main phone number is +1 410-931-2233.
What nearby places can I visit before or after shopping at Lowe's Baltimore?
Nearby places include Starbucks for coffee, Ledo Pizza for dining, and Crumbl - White Marsh for desserts, all ideal for a break during your visit.
Where can I exchange or refill propane near Lowe's Baltimore?
Blue Rhino Propane Exchange is nearby, making it convenient to refill propane tanks when you shop at Lowe's.
Are there banking services close to Lowe's Home Improvement in Baltimore?
Yes, Baltimore County Savings Bank and First National Bank are nearby for any financial service needs during your shopping trip.