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Extra Space Storage
Brand Certified

Extra Space Storage

4.9
(192 reviews)

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 6901 Security Blvd in Baltimore, MD today! Our large selection of storage units, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, covered drive isles, covered loading bay, deliveries accepted, drive-in building, parking spaces, elevator access, drive up climate controlled units, heated loading bay, wide drive isles, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
6901 Security Blvd, Baltimore, MD
21244, United States

Hours

Reviews

4.9
192 reviews
5 stars
186
4 stars
2
3 stars
1
2 stars
0
1 star
3

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Loretta and Chazney, for their helpfulness, friendliness, and professionalism.

Cleanliness

The facility received positive remarks for being clean and well-maintained.

Management Issues

Some reviews highlighted concerns regarding management, particularly with Loretta's handling of customer complaints and interactions.

Pricing Concerns

A few customers expressed dissatisfaction with price increases and perceived unfair pricing practices.
  • AD
    Andre Diggs
    3 days ago
    5.0
    Lorretta was Amazing. Thanks for your professionalism!
  • TB
    Trinity Burton
    5 days ago
    5.0
    Ms loretta was amazing, she walked me to the unit , showed me where all the carts and everything was, made sure i was aware of the unit cost increase for the near future and said when it comes i can talk to her to bring the price down, id most definitely tell others if they are going to book through extra space go to security mall location, its safe, VERY affordable, and efficient and amazing customer service!
  • SJ
    shy J
    Feb 12, 2026
    5.0
    Ms. Loretta was so welcoming and helpful! Very excellent customer service and made me feel very comfortable during the move in process.
  • LC
    Lisa Cokley
    Feb 11, 2026
    5.0
    Wonderful service and very faster prices. I would highly recommend this storage.
  • KL
    K L
    Feb 5, 2026
    1.0
    I did not want to bring my concern here however due to the new manager telling my child that she doesn't care if she writes a review or not constitutes the purpose. Her name is Loretta & she's new to the facility, she showed no compassion or care for my daughters problem. My daughter was sure to be utterly honest about her situation as well. If I were to explain my child's situation, any "manager" with a human heart & experienced customer service would be sure to create a resolution outside of a script. Especially since Loretta made a major mistake 3 months ago mixing my child's storage unit with someone else's (we have proof) which could have caused chaos (yet we didn't resort to complaining or writing a review or going to social media to get compensated for the inconvenience it caused). Its even Hearing the conversation they had showed that she has no moral compass & relies heavily on having "authority" than giving customer-centered judgement & understanding. Despite holding a "manager" title, her actions reflected basic level tasks definitely not leadership or problem solving. Not to mention, the unprofessionalism of her eating food at the front desk during her working hours is alarming. After endorsing this company with many referrals (who are still storing things) & TWO previous 5 star reviews in good faith last year, this treatment shows they cant be trusted long term & a failure to valuing existing customer relationships. I'm willing to remove this review if higher leadership provides an effective result for my child. And prior positive reviews does not excuse or invalidate the service my child received during her interaction.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.

Brand Certified Facts from Extra Space Storage

Extra Space Storage partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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