At Home

Reviews

• MC

  Marvin Clark

  Feb 28, 2026
  5.0
  Great selection
• KA

  Kevin A

  Jan 23, 2026
  1.0
  Drove a hour and half to pick up an order and found that it’s all damaged. Mirror had scratches and paint marks all over it. Had to cancel and drive back
• CC

  C

  Jan 11, 2026
  2.0
  This store, smh
• DL

  Dana Winn Levitt

  Nov 22, 2025
  5.0
  5 stars for Louis. He just checked us out and he was a breath of fresh air! Made us smile.
• KG

  K G

  Nov 22, 2025
  1.0
  One of the worst customer service experiences I’ve ever had at any store. I called the Abingdon, MD At Home location to follow up on an order I placed earlier because there were absolutely no updates. I received zero communication from the Roadie driver, which is another issue entirely. Even worse, my order doesn’t appear anywhere on At Home’s website, so I had no choice but to call the store directly. The person who said she was the store director, Jessica, made the entire situation even worse. From the second she answered the phone, she was instantly rude, very mean, unfriendly, sarcastic, and completely condescending. She pretended she wasn’t being rude, but the attitude was obvious. She acted annoyed that I was simply trying to understand where my missing order was. Her tone was dismissive, entitled, and showed zero interest in helping anyone extremely unprofessional behavior for someone in a leadership role. On top of that, the store gives no real information about your order, doesn’t follow up, doesn’t call back, and continually says everything is “out of their hands.” Between the unreliable Roadie service and the lack of accountability from the store itself, this was a truly terrible experience. At Home has officially lost me as a customer. Do better. If you want basic respect or actual service, I strongly recommend shopping somewhere else.

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