The Brick

Reviews

• AB

  Aniket Bhagat

  1 day ago
  5.0
  Gemma was really nice and easy to talk to. She listened properly and didn’t rush me, which I appreciated. She understood my issue and fixed it quickly without making things complicated. Overall, it was a smooth and stress-free experience, and she made it feel comfortable.
• CC

  Chantal

  Mar 29, 2026
  5.0
  I have been dealing with Shivani at the Brick Winnipeg located at 1487 Regent Ave. She is an amazing 🤩 person. Beyond the regular customer service. She is professional, ahead of the game and know how to interact with customers. It feels like talking to a good friend. This is my second time doing business with Shivani , and she is definately my favorite person at the Brick. If I need to buy again, which I will in a few months, I will go to the Brick store where I live, to make my selection, and will call Shivani to order directly from her. She is fantastic . The Brick Management, please be advised that Shivani is a great asset to the Brick . Keep up the great work 👏🤩
• AS

  abel shawl

  Mar 27, 2026
  5.0
  I had a great experience with Benson’s customer service. He was very helpful, patient, and knowledgeable throughout the whole process. He took the time to answer all our questions and made sure we understood everything clearly. Benson went above and beyond to help us with everything we needed, and his positive attitude made the experience even better. He is a really good person to deal with, and you can tell he genuinely cares about his customers. I highly recommend working with Benson if you want excellent service and support.
• JD

  Jennifer Desjarlais

  Mar 27, 2026
  1.0
  I purchased a washer and dryer from The Brick, and the washer was delivered with a smashed plug. I contacted them immediately and sent photos. A representative named Veerpal responded the same day and said a technician would be arranged as soon as possible. Initially, I felt reassured. After a few days with no update, I followed up and was told the part needed to be ordered (2–3 business days), and that a technician would be scheduled once it arrived. I agreed to wait. Those days passed with no communication. From there, the experience went downhill: -I had to repeatedly follow up just to get basic updates. -I was told it was now up to the technician to contact me, but no one ever did. -I asked about reselection and asked multiple separate times to speak with a manager. -My emails were either ignored or met with delays and new requests (like asking again for the serial number 10 days after I was told the part arrived). -I was eventually told the parts order and request for technician had been sent to “head office” with no timeline for resolution. At that point, it had been an entire month without a working washer. Only after contacting their online chat did I finally hear from someone within 2 hours and get a resolution. A replacement is now scheduled for delivery. While I appreciate that this was eventually resolved (nevermind, see edit below), the process to get there was terrible. No customer should have to chase a company for weeks just to fix a product that arrived damaged. I will not be purchasing from The Brick again. EDIT: THEY SHOWED UP WITH A DRYER, NOT A WASHING MACHINE. THE SEGA CONTINUES. Visited the Brick in-person after this additional mistake. Veerpal blamed it on her coworker for filling out the paperwork incorrectly. Fingers crossed we get this finally settled tomorrow when they try delivery again, buy honestly, I have little faith. Definitely save yourself the time, money, and stress and just shop anywhere else.
• RH

  Rachel Hastman

  Mar 25, 2026
  1.0
  ​I would strongly advise shopping elsewhere. My experience began with a botched delivery; despite waiting weeks to have a mattress and frame sent to the Regent location together, they ended up at opposite ends of the city (St. James and Regent). I had to spend my own time and gas doing the job I paid them to do. ​To make matters worse, the bed frame was defective. The holes were drilled 4 inches off-center, making the frame completely slanted. Because it was already in a basement and nearly impossible to move back out, we had to drill the holes ourselves just to make it work. ​When I contacted customer service, they were completely dismissive. I’ve asked for a manager three times now—they won’t give a name and nobody has called me back. It is pathetic that a company of this size won’t back up their product or even offer a simple follow-up. Totally unprofessional and a complete waste of money.

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