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RONA Winkler has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
4.1
290 reviews
5 stars
143
4 stars
88
3 stars
19
2 stars
11
1 star
29
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Feedback on staff is mixed; while many customers found staff to be friendly and helpful, others reported difficulty in finding assistance and unprofessional behavior.
Customer Service
Several reviews highlighted poor customer service experiences, particularly regarding after-sales support and handling of returns.
Product Availability
Customers noted issues with stock levels and product availability, with some items being misrepresented as in stock.
Pricing Concerns
Many customers expressed that prices were higher compared to competitors, leading to dissatisfaction.
Store Experience
The store layout and cleanliness received mixed reviews, with some customers appreciating the selection while others found it lacking.
- BMBill MorganDec 1, 20251.0Laziest people who work there. Very simple. Looking for a door. Web site says the have in stock When arrived was told they don’t have and it’s a special order. Should them the door on there web page. Still said was a special order. This was the department manager. So left the store 1 week later was talking to another contractor who picked up the same door there. He said the had a few in stock. Called once again and gave them the item number. Girl on the phone confirmed they had 5. When I got there went to the door section noticed the size I needed was on the top shelf After walking around the store for 5 mins looking for a staff. Found someone, and they asked if anyone was at the dept desk. I said no. They asked what I was looking for. I informed them a door This guy still tried to blow me off saying they don’t them. After Informing him I was told they had it. He pouted to go find it. Really RONA this is what you hire. I guarantee I won’t be back in.
- JJJaniceNov 13, 20254.0At first no one around, but did notice they were helping others...then when the person was able to help, quite friendly
- LRLisa ReimerNov 5, 20255.0Good selection of products, helpful and friendly staff
- PRPullie RussmenAug 10, 20255.0Really good service
- TGThe Butterfly GuyJul 22, 20255.0Quick trip for 5/16 lag screws and washers. Found them quickly.
Frequently Asked Questions About RONA Winkler
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is the return policy at RONA Winkler?
You can return most products within 90 days of purchase in original condition with receipt for refund, exchange, or credit. Appliances have exceptions. More info at https://www.rona.ca/en/returns-and-refunds
How can I check the status of my RONA Winkler order?
Check your order status online using your order number and email or by logging into your Rona account. Email updates are sent for status changes. See https://www.rona.ca/en/track-order
What delivery options does RONA Winkler offer?
RONA Winkler offers parcel delivery free for purchases over $49 and truck delivery for large items at $79 in most stores. Contact the store for details or visit https://www.rona.ca/en/online-purchases
What are the store hours for RONA Winkler?
Open Monday to Friday 7am-9pm, Saturday 7am-6pm, Sunday 10am-5pm. On Nov 11, 2025 (holiday) open 1pm-6pm.
Which payment methods are accepted at RONA Winkler?
Payments by Visa, MasterCard, Rona credit card, cheque, and cash in-store. Online purchases accept credit cards and PayPal.
Does RONA Winkler offer installation services?
Yes, many installation services for appliances, flooring, roofing, bathrooms, windows, and more are available. Check https://www.rona.ca/en/install-services for details and participating stores.
How can I pick up my online order at RONA Winkler?
When your order is ready, you will receive an email. Go to the store's pick-up zone, bring your photo ID and order confirmation. You have 7 days to pick up your order.
Can someone else pick up my RONA Winkler order?
Yes, a third party age 16 or older can pick up your order with a copy of the confirmation email and photo ID.
What nearby places can I visit around RONA Winkler?
Near RONA Winkler, you can visit the Garden Centre at RONA for plants and gardening needs, or the Kitchen Design at Rona for kitchen renovation ideas, enhancing your shopping experience.
Are there convenient services nearby RONA Winkler for customers?
Yes, nearby are Esso Canada and Mobil Canada gas stations for refueling, as well as Mary Brown's and Pizza Hut restaurants where you can have a meal before or after shopping.
How can the Pro Desk at RONA near Winkler help me?
The Pro Desk at RONA offers building supplies and wholesale products, perfect for contractors or DIY customers who want expert assistance alongside RONA Winkler's retail store.