Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Worcester, MA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,615 reviews
5 stars
776
4 stars
389
3 stars
180
2 stars
69
1 star
201
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting unhelpful or rude staff, while others praised specific employees for their assistance.
Order Fulfillment
Numerous reviews highlight issues with order accuracy and fulfillment, including incorrect items being delivered and delays in receiving products.
Product Availability
Customers noted a good selection of materials and tools, but also mentioned instances of items being out of stock or not available as advertised.
Installation Services
There are complaints regarding the outsourcing of installation services, with many customers experiencing delays and poor communication from third-party contractors.
Store Organization
Some customers found the store to be well-organized and stocked, while others reported disorganization and difficulty finding items.
- ASAdrian SelvidgeNov 11, 20251.0Came in for 12 2x4x12 PT none on the shelf no 16' what was there looked like rocking chair runners. Had to wait until they unloaded a truck then he starts moving things around out side I can see him the whole time been waiting over 40 min still not coming so much for customer service at this Lowes.
- JWJay WoodmanNov 9, 20251.0Be nice if they would staff the stores
- MPMikey PalmaOct 26, 20255.0Though they didn't have what we were looking for, they were knowledgeable enough to tell us. Day and night compared to Home Depot off of Gold Star. Staff with knowledge will always trump just having staff.
- MGMark GarrettOct 19, 20251.0The Only Complaint! Awful Traffic Patterns!
- DHDureid HomadeOct 16, 20251.0Worst purchase experience ever. My project has been on hold for three months (since July) due to repeated failures by this store. The initial fence/railing order arrived incorrectly and had to be returned. The replacement order then arrived, but upon starting the work, I discovered one box was missing an essential bracket. I have been contacting them since July, asking for this single piece of hardware, but to no avail. This one missing part has caused a 3-month delay on an expensive project. There is zero customer accountability or urgency. This level of service is completely unacceptable for a store of this size.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Worcester, MA?
You can find a wide range of products including appliances, paint, patio furniture, home décor, tools, flooring, plumbing supplies, lumber, grills, gardening equipment, and more.
What are the operating hours for the Lowe's store in Worcester?
Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 8:00 PM on Sundays.
Does Lowe's in Worcester offer pickup and delivery services?
Yes, Lowe's offers in-store pickup and delivery services.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there installation services available at this Lowe's location?
Yes, Lowe's offers various installation services including appliances, flooring, lighting, blinds, and more.
Are there nearby places I can visit before or after shopping at Lowe's Worcester?
Yes, nearby places include Starbucks for coffee, Five Guys for a quick meal, and Barnes & Noble for browsing books.
If I need a locksmith, are there any nearby places close to Lowe's in Worcester?
Yes, minuteKEY and Minute Key locksmith services are located near Lowe's for your convenience.
Where can I exchange propane near Lowe's in Worcester?
Blue Rhino Propane Exchange is nearby, making it easy to exchange propane tanks when visiting Lowe's.
Does Lowe's Home Improvement in Worcester provide multilingual support?
Yes, Lowe's offers services in English and Spanish, with in-store translation services available for other languages.