Lowe's Home Improvement

Reviews

• RD

  Robert Davis

  1 day ago
  5.0
  Shop
• JD

  Josue otoniel Posada dubon

  3 days ago
  5.0
  Good service
• NG

  Nigel Stuart Gongora

  Feb 27, 2026
  1.0
  7 Months. 2 Measurements. 2 Failed Installations. Still Not Done. If you are considering using Lowe's in Woburn for installation services, don’t. My wife and I started a storm door project in August during their “free installation” promotion. We needed Larson storm doors and I clearly stated from Day 1 that the frames required a build-out. I was told this was routine and handled “all the time.” That statement turned out to be fiction. Measurement #1: They missed the first appointment. Rescheduled for 10am. Arrived at 1pm. I again explained the build-out requirement. It was not documented. Installation Attempt #1: Installer shows up and informs me: Two doors are bent and unusable. They were never told about the build-out. The porch rails might prevent installation. They drill holes into my front door frame and then leave. Zero completed work. We start over. Measurement #2: Different person comes out. Photos taken. Build-out discussed again. Then comes the quote confusion. I’m told I owe roughly $500 more because the build-out wasn’t properly carried over in the new quote. When I ask for documentation comparing the original and revised totals, I’m told the associate “doesn’t want to do the math.” I had to fight through their automated phone system for nearly an hour just to get basic pricing documentation. Seven months later — in February — installers return. Installation Attempt #2: They immediately inform me the measurements AGAIN failed to account for build-out width and rail placement. Their proposed solution? Cut my porch rails and improvise framing. They also suggest relocating my house numbers “off to the side.” At that point, I stopped the work. Seven months. Two measurement appointments. Two failed installations. Damage to my door frame. Incomplete project. This wasn’t a complicated custom job. It was storm doors with a clearly disclosed build-out requirement from the beginning. The pattern here isn’t a mistake — it’s systemic incompetence between sales, measurement, and installation. I will be hiring an actual professional to finish the job. If you value your time, your home, and basic project management competence, do not use Lowe’s installation services. Update: After Lowe’s responded to this review asking me to call their customer service line, I did so immediately in hopes of finally resolving this project. Despite the response stating their team is available “7 days a week,” when I called on a Saturday I was told that managers are not available on weekends and my case could not move forward until Monday. When I was finally able to speak with a manager, I was assured the issue would be resolved within two business days. It has now been two weeks, and each time I call I am told it will be resolved if I give them “another two days.” We are now eight months into a project that still isn’t resolved. I was eager to resolve this directly after Lowe’s asked me to reach out, but the continued delays and lack of follow-through have only added to an already frustrating experience. I will update this review again if the situation is ultimately resolved.
• RF

  Ryan Friedmann

  Feb 17, 2026
  5.0
  Want to specifically shout out one employee, I believe named Don. Super knowledgeable and helpful. I look for him every time I go in.
• DD

  Don Daniel

  Jan 2, 2026
  5.0
  Great selection, good prices and helpful folks.

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