Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Westborough, MA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
948 reviews
5 stars
478
4 stars
260
3 stars
75
2 stars
42
1 star
93
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff were friendly and helpful, while others displayed poor attitudes and unprofessional behavior.
Product Availability
Customers appreciated the wide selection of products, but there were frequent issues with stock discrepancies and unavailability of items.
Store Cleanliness
Reports of cleanliness issues, including mouse problems and unsanitary conditions in some areas of the store.
Staff Knowledge
Some employees were noted for their helpfulness and product knowledge, while others were criticized for lack of assistance.
- APAlan P Perry1 day ago4.0Nice store, self check out is a pain and stupid! If they can afford to have someone there to help, then they can afford a cashier.
- JJJ.Jan 3, 20262.0Ed.. is extremely rude. We understand it's a Saturday, and you probably don't want to be there, but that is your job. James rectified the attitude of his grouchy coworker. Possibly give this place a second chance? If I do it's specifically for the guy Nick in hardware who went out of his way to help (:
- THThe HobeyoneDec 14, 20254.0I went here to get a furnace air filter. They had the one I had seen online but it was mixed in with others of a different type. Staff was pleasant and attempted to be helpful. An employee at the checkout had trouble communicating in english, she was pleasant though. They still had salt during a winter storm.
- MCMartha ConversDec 8, 20255.0The people that i encountered today despite outside being 20 degrees were with a smile
- TPThemistoclis ParodosNov 21, 20252.0The staff was friendly, but they were unable to help me find an item that was listed in stock for that store. I went to a second Lowe's store that was also supposed to have that item in stock and it turned out to be unavailable. I wasted about 2 hours trying to find a product that should have been in stock. I will think twice before going back to Lowe's.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kind of products can I find at Lowe's Home Improvement in Westborough?
You can find products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, bathroom supplies, and more.
What are the store hours for Lowe's Home Improvement in Westborough, MA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with some variations on holidays.
Does Lowe's offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status or pickup readiness of my order?
You can check your order status online by logging in to your MyLowe's account or using your order number. You'll receive an email with pickup instructions when your order is ready for pickup.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What installation services does Lowe's Home Improvement in Westborough provide?
They offer various installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decking, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC, laminate flooring, lighting, playsets, water heaters, sheds, shower doors, shutters, siding, sinks, smart home devices, tile flooring, toilets, vanity, vinyl flooring, washers and dryers, water filters, windows, roofing, fence, and flooring installation.
Are there nearby places of interest around Lowe's Home Improvement in Westborough?
Yes, nearby places include minuteKEY for key and locksmith services, Bernie & Phyl's Furniture store for furnishings, Live Action Escapes Westborough amusement park for entertainment, and Domino's Pizza for dining options.
How can nearby businesses like minuteKEY help customers visiting Lowe's?
Customers can conveniently get key and locksmith services at minuteKEY close to Lowe's, making it easy to address home security or key needs during their shopping trip.
What dining options are available near Lowe's Home Improvement for customers?
Customers can enjoy food at nearby places such as Domino's Pizza and Mawa House, offering a variety of fast food and Indian cuisine options after shopping at Lowe's.
Can customers find furniture stores near Lowe's Home Improvement in Westborough?
Yes, Bernie & Phyl's Furniture is a nearby furniture store offering a range of home furnishings, which customers might visit to complement purchases made at Lowe's.