Watertown Mattress

Reviews

• MT

  Mermaid Traveler

  Feb 17, 2026
  5.0
  Come for the great product, but stay for the great people!! We had a very specific need — the kind where another mattress store literally told us, “Oh, you need to go to Watertown Mattress. They’ll have whatever it is you’re looking for.” And boy, were they right. Their inventory is incredible. But even more incredible? Mike. From the moment I called, Mike didn’t just “know his stuff” — he was genuinely warm, kind, and so deeply helpful. You could feel that he actually cared. Not in a transactional, “let me make the sale” kind of way, but in a real, human way. He listened. He understood exactly what we needed. He made us feel taken care of. It honestly feels like you just don’t find stores like this anymore — where it’s not some arbitrary transaction, but a true connection. The kind of place that builds community, not just a customer list. And as new parents trying to get out of the house with a baby, his patience and flexibility (even staying open a little late for us!) meant more than I can say. This was truly a 100 out of 10 experience. I would go back hands down anytime — and I’ll be sending anyone and everyone I know straight to Mike. He’s just wonderful.
• SB

  Shane Bell

  Jan 10, 2026
  5.0
  Watertown Mattress very kindly found replacements for the hardware that went missing for my bed in my most recent move. Excellent people work there, would recommend wholeheartedly.
• LL

  Lidia Lee

  Jan 3, 2026
  5.0
  Bought an extra firm mattress from them. Have been sleeping on the new mattress for 2 weeks now. Very happy with the purchase. The previous mattress was not firm enough for my back which has some issues. Mike the salesman is knowledgeable and nice as other reviews have said. The delivery process was smooth as well. Would recommend the store to anyone.
• RD

  Ryan Desmond

  Dec 2, 2025
  5.0
  Super easy, fast, friendly, and for a great price. I had a little buyer's anxiety because mattress we got is from a company with remarkably little marketing, but I'm glad that I trusted Watertown Mattress. It ended up being a quality mattress made in Hartford that Mike found for us and happily attached to our car.
• CL

  Caroline Lanzo

  Nov 24, 2025
  5.0
  Shopping at Watertown Mattress was a 10/10 experience. We had 1:1 help from Mike in finding a comfortable mattress within (actually generously under) our price range in a matter of minutes! Mike was an absolute pleasure to work with, and we loved getting to know him. We will be back for all of our future mattresses, too!

Frequently Asked Questions About Watertown Mattress