Brand Certified
The Custom Shop
5.0(505 reviews)
Certified by The Custom Shop • Mar 01, 2026
Business Details
137 Mt. Auburn Street, Watertown, MA
02472-2815, United States
Certified by The Custom Shop • Mar 01, 2026
(617) 925-4170
Certified by The Custom Shop • Mar 01, 2026
https://www.re-upholster.com/
Certified by The Custom Shop • Mar 01, 2026
About
Certified by The Custom Shop • Mar 01, 2026
Upholstery ShopFabric StoreWindow Treatment Store
The Custom Shop is Greater Boston's largest and most experienced re-decorating showroom for residential and commercial customers.
Our family has been driven to help you enjoy your home furnishings in comfort and good health with the ones you love since 1927. Passed down from one generation to the next, we are finally are a women-owned business.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Accepts checksAvailable
Location
Certified by The Custom Shop • Mar 01, 2026
Hours
Certified by The Custom Shop • Mar 01, 2026
Reviews
5.0
505 reviews
5 stars
493
4 stars7
3 stars3
2 stars2
1 star0
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and attentive staff, highlighting their willingness to assist and provide personalized service.
Quality of Work
The Custom Shop received numerous accolades for their high-quality craftsmanship and attention to detail in reupholstering furniture.
Fabric Selection
Reviewers appreciated the wide variety of fabric options available, noting that the staff provided helpful guidance in selecting the right materials.
Timeliness
While many customers reported quick turnaround times, a few mentioned delays in service, indicating a need for improved efficiency in operations.
- JTJack TumminelloFeb 19, 20265.0The Custom Shop was a great find. Everything went very smoothly and the end product was perfect. If we have other needs we will certainly be back!! Thank you.
- NKNancy KiltyFeb 18, 20265.0This 3rd generation company deserves an Olympic gold rating for its customer service, knowledgeable staff, high-quality fabrics and workmanship. Last fall, they reupholstered 1 set of designer dining chairs and 1 set of kitchen chairs with durable and stylish fabric. The results were superior to their original state. They are truly unique in their personal attention to detail, unending patience and customer wishes.
- STscott thomasFeb 15, 20265.0Did an amazing job taking my old soggy cushions and making them look and feel like brand new again! Highly recommend.
- EZEmily ZylberJan 29, 20265.0Great experience here! Wide variety of fabrics to choose from, plus plenty of staff who are happy to assist in finding the right fabric for you. The reupholstery work was done beautifully & professionally…very satisfied, very pleased with the results! I highly recommend The Custom Shop!
- RMRebecca MaltbyJan 28, 20265.0I can’t recommend The Custom Shop enough! Toni is absolutely amazing to work with she truly listens, understands exactly what you need, and delivers beautifully every time. Her craftsmanship and customer care are unmatched. If you need upholstery work done, this is the place to go!
Frequently Asked Questions About The Custom Shop
How much is it to Re-upholster my chair, couch or sofa?
The prices vary depending upon what your looking to do and what type of fabric you want. It's best to send an e-mail with a picture of the piece your looking to fix and we can give you a rough estimate?
Do you have fabric on-site?
We have some fabric on-site but we have fabric books on hand so you can pick out the exact type of fabric you want which we can order.
Do you offer pick-up and delivery?
Yes, we offer both pick-up and delivery with an additional cost.
How quickly can I get my piece?
It really depends on what is being done, how long it takes to get the fabric in and other factors. But we try to get your piece back to you as quickly as possible.
What's the best process to getting my piece fixed?
It's best to send a picture of the piece your looking to fix, then stop by our showroom where we have staff on hand to help you choose the color and type of fabric your looking to use.
Customer Service is our top priority, so we'll do everything to make the process seamless.
What other services do you offer?
In addition to Re-upholstering. we offer slipcovers, window treatments, fabrics, cushion replacements and much more. Visit our website for more info or call the store.
How much does it cost to re-upholster my chair, couch, or sofa?
Prices vary depending on the piece and fabric type. It's best to email a picture of your item to receive a rough estimate.
Do you have fabric available on-site for reupholstering?
We have some fabric on-site and fabric books so you can choose the exact fabric you want, which we can order for you.
Do you offer pick-up and delivery services?
Yes, both pick-up and delivery services are available for an additional cost.
How quickly can I expect to get my piece back after reupholstering?
The turnaround time depends on the work involved and fabric availability, but we strive to return your piece as quickly as possible.
What is the best process to get my furniture piece fixed?
Send a picture of your piece via email and then visit our showroom where staff will help you choose the fabric and color to ensure a seamless process.
What are the business hours of The Custom Shop?
We are open Monday through Thursday from 10 AM to 5 PM, Friday from 10 AM to 2 PM, Saturday from 10 AM to 5 PM, and closed on Sundays.
Where is The Custom Shop located?
The Custom Shop is located at 137 Mt. Auburn Street, Watertown, MA 02472-2815, US.
What payment methods does The Custom Shop accept?
We accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there any nearby restaurants where I can eat before or after visiting The Custom Shop?
Yes, nearby options include D & D Pizza & Subs, Vito's Pizza Plus, and Roksana's Persian Food, offering pizza, sandwiches, and Middle Eastern cuisine respectively.
What nearby services could I visit conveniently when I come to The Custom Shop?
Nearby services include R&C Pet Grooming for your pets, Hair Cuttery and Top Cuts for hair salon needs, and Graphic Connections for printing services.
Brand Certified Facts from The Custom Shop
The Custom Shop partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website