Business Details
About
Upholstery ShopFabric StoreWindow Treatment Store
The Custom Shop is Greater Boston's largest and most experienced re-decorating showroom for residential and commercial customers.
Our family has been driven to help you enjoy your home furnishings in comfort and good health with the ones you love since 1927. Passed down from one generation to the next, we are finally are a women-owned business.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
5.0
489 reviews
5 stars
477
4 stars7
3 stars3
2 stars2
1 star0
What are people saying?
AI-generated from recent customer reviews
Quality of Work
Customers consistently praised the high quality and craftsmanship of the reupholstered furniture.
Customer Service
The staff received numerous compliments for being friendly, knowledgeable, and attentive throughout the process.
Communication
Many reviews highlighted excellent communication regarding project timelines and updates.
Fabric Selection
The shop offers a wide variety of fabric choices, which customers found helpful for their projects.
Efficiency
While most experiences were positive, a few customers noted delays in service and inconsistent timelines.
- PCPatrick Cogny3 days ago5.0Fantastic service by Toni and Mary at the Customs Shop! They provided great advice on a selection of colors and patterns, always putting our needs first, and their shop did a great job of reupholstering our armchairs. Highly recommended.
- DSdeborah sarajian5 days ago5.0My experience at the Custom Shop was and continues to be superior. Their knowledge and breadth of fabrics is outstanding. Most importantly they are extremely customer focused. From beginning of my process of having furniture reupholstered until the end has been wonderful. Toni and crew are great. I continue to work with them.
- JCJeff Campbell5 days ago5.0Great shop. They were extremely helpful in choosing fabric and giving advice about reupholstering some living room furniture. Nice people as well.
- KDKiyan Downing6 days ago5.0I thought my couch cushion would be hard to fix since my dog ate the corner of it but Toni managed to fix it all in just minutes, free of charge! She is a true professional and it shows! I strongly recommend this place for any upholstery needs!
- KLKen LynchNov 2, 20255.0This Contractor and Architect Agree that this is a great place. There is a wide selection of fabrics for different purposes and wear and we were able to agree on colors and textures more easily than we anticipated. The staff is completely knowledgeable and helpful and gave us a quote in short order. We highly recommend The Custom Shop.
Frequently Asked Questions About The Custom Shop
How much is it to Re-upholster my chair, couch or sofa?
The prices vary depending upon what your looking to do and what type of fabric you want. It's best to send an e-mail with a picture of the piece your looking to fix and we can give you a rough estimate?
Do you have fabric on-site?
We have some fabric on-site but we have fabric books on hand so you can pick out the exact type of fabric you want which we can order.
Do you offer pick-up and delivery?
Yes, we offer both pick-up and delivery with an additional cost.
How quickly can I get my piece?
It really depends on what is being done, how long it takes to get the fabric in and other factors. But we try to get your piece back to you as quickly as possible.
What's the best process to getting my piece fixed?
It's best to send a picture of the piece your looking to fix, then stop by our showroom where we have staff on hand to help you choose the color and type of fabric your looking to use.
Customer Service is our top priority, so we'll do everything to make the process seamless.
How much does it cost to re-upholster my chair, couch, or sofa?
Prices vary depending on the piece and fabric type. It's best to email a picture of your item to receive a rough estimate.
Do you have fabric available on-site for reupholstering?
We have some fabric on-site and fabric books so you can choose the exact fabric you want, which we can order for you.
Do you offer pick-up and delivery services?
Yes, both pick-up and delivery services are available for an additional cost.
How quickly can I expect to get my piece back after reupholstering?
The turnaround time depends on the work involved and fabric availability, but we strive to return your piece as quickly as possible.
What is the best process to get my furniture piece fixed?
Send a picture of your piece via email and then visit our showroom where staff will help you choose the fabric and color to ensure a seamless process.
What are the business hours of The Custom Shop?
We are open Monday through Thursday from 10 AM to 5 PM, Friday from 10 AM to 2 PM, Saturday from 10 AM to 5 PM, and closed on Sundays.
Where is The Custom Shop located?
The Custom Shop is located at 137 Mt. Auburn Street, Watertown, MA 02472-2815, US.
What payment methods does The Custom Shop accept?
We accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there any nearby restaurants where I can eat before or after visiting The Custom Shop?
Yes, nearby options include D & D Pizza & Subs, Vito's Pizza Plus, and Roksana's Persian Food, offering pizza, sandwiches, and Middle Eastern cuisine respectively.
What nearby services could I visit conveniently when I come to The Custom Shop?
Nearby services include R&C Pet Grooming for your pets, Hair Cuttery and Top Cuts for hair salon needs, and Graphic Connections for printing services.