Business Details
About
Upholstery ShopFabric StoreWindow Treatment Store
The Custom Shop is Greater Boston's largest and most experienced re-decorating showroom for residential and commercial customers.
Our family has been driven to help you enjoy your home furnishings in comfort and good health with the ones you love since 1927. Passed down from one generation to the next, we are finally are a women-owned business.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
5.0
497 reviews
5 stars
485
4 stars7
3 stars3
2 stars2
1 star0
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and knowledgeable staff, highlighting their responsiveness and professionalism throughout the reupholstering process.
Quality of Work
The craftsmanship and quality of the reupholstered furniture received high marks, with many customers expressing satisfaction with the final results and attention to detail.
Fabric Selection
The Custom Shop offers a wide variety of fabric options, which customers appreciated when selecting materials for their projects.
Timeliness
While most reviews noted timely service, a few customers mentioned delays in the completion of their projects, indicating some inconsistency in turnaround times.
- HTHue Linh Tran1 day ago5.0Toni at the Custom Shop was great. She was very helpful and knows her stuff. Our replacement cushions for our couches were perfect. She steered me to the right firmness of the foam insert for the cushions. Service was excellent and they came back a week earlier than expected.
- JDJennifer DeNisco3 days ago5.0The Custom Shop did a fabulous job on a project that was special for my family. Toni was able to take the cover of our sweet Baxter's dog bed and turn it into pillows that will forever be a reminder of this gentle 15 year old Lab that was such a valued member of our family. I will forever be grateful to them for giving us this lasting memory. HIGHLY RECOMMEND THIS LOCAL FAMILY OWNED ALL WOMAN BUSINESS!
- RURob Utzschneider3 days ago5.0We have had a great experience with Toni Shapiro and her team at the Custom Shop. I found them through a Google search and was fascinated by the story of her family's history in the reupholstering business.This is a great family-owned business to work with. My wife and I are working on a major renovation of our living room. I walked into the Custom Shop unannounced and started a conversation with Toni. I shared photos of the color schemes, the rug, art on the walls, furniture on order, etc. I also shared photos of four sets of chairs and one sofa that needed to be reupholstered. It is very good furniture that had not been reupholstered in 25 years. Toni immediately understood what we were trying to do and we talked for more than an hour. She gave me an initial quote for the entire project. I came back a few days later and her "fabric ladies" team had put together fabric suggestions for each of the sets of chairs and the sofa. They did a great job in picking out the right fabrics. I brought fabric samples home and my wife and I made all final decisions within 24 hours. We made a couple of changes to the suggestions and I went back to the Custom Shop where we finalized all fabric selections. Toni produced a final quote. The entire process took less than one week. The fabric has been ordered and the furniture was picked up from our house earlier this week. I can't believe that the entire process was this simple and how much help was provided by Toni and her crew. I thought that it would take months for us to figure all of this out. In many ways, this is much simpler than dealing with an interior designer because Toni and her crew are the interior designers. We can't wait to see the reupholstered furniture in our new living room and we will send pictures of the finished product. A big thank you to Toni and her team at the Custom Shop. This is a great local business.
- EPErica Pepe6 days ago5.0Great experience and they did a wonderful job reupholstering my grandmothers chairs!
- LLLuDec 18, 20255.0The Custom Shop is great. They made me a slipcover that is perfect. I mean perfect! The fit is as tight as I had hoped, like the original from Pottery Barn. I could not be happier. The stitcher was extremely good at her craft. Flawless. From the day I emailed for an estimate, through going to the store to look at fabrics, and then getting the final product —everything was "seamless." Toni is terrific. It is a well run shop. Go.
Frequently Asked Questions About The Custom Shop
How much is it to Re-upholster my chair, couch or sofa?
The prices vary depending upon what your looking to do and what type of fabric you want. It's best to send an e-mail with a picture of the piece your looking to fix and we can give you a rough estimate?
Do you have fabric on-site?
We have some fabric on-site but we have fabric books on hand so you can pick out the exact type of fabric you want which we can order.
Do you offer pick-up and delivery?
Yes, we offer both pick-up and delivery with an additional cost.
How quickly can I get my piece?
It really depends on what is being done, how long it takes to get the fabric in and other factors. But we try to get your piece back to you as quickly as possible.
What's the best process to getting my piece fixed?
It's best to send a picture of the piece your looking to fix, then stop by our showroom where we have staff on hand to help you choose the color and type of fabric your looking to use.
Customer Service is our top priority, so we'll do everything to make the process seamless.
How much does it cost to re-upholster my chair, couch, or sofa?
Prices vary depending on the piece and fabric type. It's best to email a picture of your item to receive a rough estimate.
Do you have fabric available on-site for reupholstering?
We have some fabric on-site and fabric books so you can choose the exact fabric you want, which we can order for you.
Do you offer pick-up and delivery services?
Yes, both pick-up and delivery services are available for an additional cost.
How quickly can I expect to get my piece back after reupholstering?
The turnaround time depends on the work involved and fabric availability, but we strive to return your piece as quickly as possible.
What is the best process to get my furniture piece fixed?
Send a picture of your piece via email and then visit our showroom where staff will help you choose the fabric and color to ensure a seamless process.
What are the business hours of The Custom Shop?
We are open Monday through Thursday from 10 AM to 5 PM, Friday from 10 AM to 2 PM, Saturday from 10 AM to 5 PM, and closed on Sundays.
Where is The Custom Shop located?
The Custom Shop is located at 137 Mt. Auburn Street, Watertown, MA 02472-2815, US.
What payment methods does The Custom Shop accept?
We accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there any nearby restaurants where I can eat before or after visiting The Custom Shop?
Yes, nearby options include D & D Pizza & Subs, Vito's Pizza Plus, and Roksana's Persian Food, offering pizza, sandwiches, and Middle Eastern cuisine respectively.
What nearby services could I visit conveniently when I come to The Custom Shop?
Nearby services include R&C Pet Grooming for your pets, Hair Cuttery and Top Cuts for hair salon needs, and Graphic Connections for printing services.