Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Springfield, MA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,290 reviews
5 stars
1,144
4 stars
500
3 stars
243
2 stars
120
1 star
283
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some employees praised for their helpfulness while others are criticized for being rude or unprofessional.
Product Availability
Customers appreciate the variety of products available, but there are complaints about stock issues and delivery delays.
Store Cleanliness
Many reviews highlight the cleanliness and organization of the store, contributing positively to the shopping experience.
Staff Knowledge
There are concerns about staff knowledge and availability, with some customers reporting difficulty in finding assistance or receiving accurate information.
- NNNancyDec 24, 20255.0People who work here are amazing friendly people with a fantastic set of humor!
- NRNick RosarioDec 11, 20255.0Was here looking for Beyond Paint and they were the only ones that had it in stock in our area. Very clean store, well laid out and staff were very helpful. Highly recommend
- LBLesley BairdDec 8, 20252.0Two stars because it's otherwise a good store, but when I was in the process of buying an exterior door, nobody spoke to me about installation charges. Once they measured the door I found out the installation would cost me twice what I can spend on it, so I had to cancel my order. I would have appreciated knowing these hidden fees up front.
- VFValerie C (Love Fruits)Dec 2, 20254.0I was trying to give one star but it turns out to be a 4 stars. I paid for the item with a free aditional item but the cashier did not included it on the sales so next day when I got a truck to pick it up then they said no free item because it is not in the receipt. My truck driver was like ok but it comes with it and I have to call and find out the cashier did not rang up the item properly. so manger came in and refund my driver the item then re purchase it. After all these work the batter is missing so he has to offer another brand for my dirver whick works out for rme but I do not like their lack of prosessional. I am not sure how this item works as I have not use it yet. I will seee. PS when I was at the store there is no one to help me after waiting for a few minutes I just take a photo of the item and went to pay for it. They are not at the floor where they shoudl be. I like home depot better.
- JPJacob PwlletierNov 25, 20251.0bill in the tool department is a confrontational nut job. went to the boston road lowe’s to check and see if they would honor craftsman life time warranty on tool exchanges, the lady the service desk told me to go and check and see if they have the same tools i was exchanging ( old rachets) when i got to the tool department i was looking for about 2 minutes to find the correct rachets, when i found them bill from the tool department came waddling over immediately telling me i can’t exchange them, i said ok but im going to go double check with the service lady, this is when bill completely became enraged and started getting confrontational and acting like a big tough guy. he waddled over to the service desk and told the clerk not to let me exchange them then when i asked him why he is getting so mad he yelled “i’m not mad”. i am a contractor and spend thousands at lowe’s every month. i have never been treated that way. i will be shopping at home depot from now on.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Springfield, MA offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, paint, tools, garden equipment, and more, along with installation services and expert advice for DIYers and professionals.
What are the operating hours for Lowe's Home Improvement in Springfield, MA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sundays from 7:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Can I order products online and pick them up in-store at Lowe's Springfield location?
Yes, Lowe's offers in-store pickup for online orders. You will receive an email when your order is ready, and you can pick it up during store hours by providing order confirmation and photo ID.
Does Lowe's in Springfield provide delivery and installation services?
Yes, Lowe's offers delivery services as well as installation services for various products including appliances, flooring, cabinets, and more.
What payment options are accepted at Lowe's Home Improvement in Springfield?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How can I return or exchange an item purchased at Lowe's Springfield?
Most items can be returned within 90 days. Online returns can be initiated through your order history, and in-store returns require proof of purchase at the customer service desk.
Are there any nearby places of interest around Lowe's Springfield that might be useful for visitors?
Nearby places include the UPS Access Point for package services, Stop & Shop supermarket for grocery needs, and McDonald's for quick meals, making it convenient to combine errands.
Is there any nearby banking facility near Lowe's Springfield for customers?
Yes, Citizens Bank is located nearby, providing convenient banking and financial services to Lowe's customers.
Where can I find nearby automotive services around Lowe's Springfield location?
There are several nearby automotive service providers including Western Mass Cars dealership, Arcangel Auto Repair, El Che Auto Repair, and Eds Custom Muffler Shop for various automotive needs.
Does Lowe's provide resources for product recalls and safety news?
Yes, recall and safety information for products sold at Lowe's are posted on the dedicated Lowe's Recalls and Product Safety News page.