Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Springfield, MA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,281 reviews
5 stars
1,141
4 stars
498
3 stars
241
2 stars
119
1 star
282
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service, unprofessional behavior, and lack of knowledge among staff.
Product Availability
Customers appreciated the variety of products available, but there were complaints about stock issues and delivery delays.
Store Experience
Some customers enjoyed their shopping experience due to cleanliness and ease of finding items, while others faced frustrations with long wait times and unhelpful staff.
Management Issues
Several reviews highlighted problems with management, including unresponsiveness and inadequate staffing, leading to negative customer experiences.
Competitor Comparison
Many customers expressed a preference for Home Depot over Lowe's, citing better service and product availability.
- RVRuvim Vdovichenko3 days ago1.0These people need to stop putting customers on hold and never answering after… didn’t even get to ask my question, called multiple times different times of days same thing , after about 20 min they pick up the phone and end the call themselves. Step your game up Lowe’s….
- JHJamie HopkinsNov 1, 20255.0My 5 star review Comes on the back end of a botched delivery order. I had ordered 21 rolls of insulation and the 3rd party company that does some of their deliveries brought us a 2x10, some 1x4s and a small bag of miscellaneous items. I called Lowe’s customer care and they were useless and awful. I was told I could bring the order back myself and wait to get a refund or schedule a pickup and still wait for a refund. Why a refund? They told me they wouldn’t deliver my correct order because the system showed it was delivered even though the driver took a picture of the wrong order that was delivered (which was some other poor customer’s pic up order). They also told me that they would do some kind of investigation. I tried to explain to them there was no need because 2400 sqft of insulation isn’t fitting in someone’s car…but they repeated an investigation had to be done. I was furious because I not only was out my order but also the money that was tied up on my card would prevent me from reordering and delay the job. I decided to call the store and spoke to one of the managers who (I wish I could remember her name) was absolutely excellent. She didn’t put me on hold, she listened to my story, looked at the picture of the delivery and got my order delivered within an hour, so not only diid I not have to wait to get refunded and go through the hassle of reordering and waiting for another delivery…I got my items and got to work. Shortly after another woman called to inform me of a scheduled pick up to get the other order out of my yard. Mistakes happen and that is perfectly fine so how people handle the customer service in the aftermath of mistakes is everything. Making a frustrating situation not as frustrating and bringing it all to a satisfactory resolution is good business…so thank you for that. Will be sticking with this Lowes for future orders and definitely skipping the 1800 customer care line Lowes has and dealing directly with the store.
- MRMichael RabbettOct 28, 20254.0Just good enough for me
- MBMoses BoaduOct 24, 20255.0Easy to get assistance from workers. Easy to locate items. Quick and smooth check out services.
- YMYeva MeleshkoOct 10, 20253.0The first time we came (oct 7th) we had an amazing experience. The store has a lot of choices and variety of things. The guy who worked at the tiles department was very helpful he answered all of our questions gave us options, and found our tiles. He was very friendly and helpful. He deserves 5 stars and a pay raises unfortunately he wasnt working today. Today the customer service was really lacking. We needed some tile but we could not find the full amount. The system showed 16 we found over 30 on our own. No one tried to look or told us about an option of ordering online for delivery or pick up at store. We went to the front where we had almost placed an order for pick up later next week but we're asked to wait and let another person go infront of us since he waited long. That was no problem. But afterwords the order got dismissed and the manager got called for help. The manager said we can not place the order of 80 sheets because we don't know how much the wear house has. Maybe they really couldn't but the whole situation may have been handled better. We wasted a lot of time there trying to get at least a bit of information on what our alternatives are. I am not blaming the employees but rather the lack of training and knowledge they are given. The only reason I give 3 stars and not lower is for the employee that helped us that Tuesday evening.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Springfield, MA offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, paint, tools, garden equipment, and more, along with installation services and expert advice for DIYers and professionals.
What are the operating hours for Lowe's Home Improvement in Springfield, MA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sundays from 7:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Can I order products online and pick them up in-store at Lowe's Springfield location?
Yes, Lowe's offers in-store pickup for online orders. You will receive an email when your order is ready, and you can pick it up during store hours by providing order confirmation and photo ID.
Does Lowe's in Springfield provide delivery and installation services?
Yes, Lowe's offers delivery services as well as installation services for various products including appliances, flooring, cabinets, and more.
What payment options are accepted at Lowe's Home Improvement in Springfield?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How can I return or exchange an item purchased at Lowe's Springfield?
Most items can be returned within 90 days. Online returns can be initiated through your order history, and in-store returns require proof of purchase at the customer service desk.
Are there any nearby places of interest around Lowe's Springfield that might be useful for visitors?
Nearby places include the UPS Access Point for package services, Stop & Shop supermarket for grocery needs, and McDonald's for quick meals, making it convenient to combine errands.
Is there any nearby banking facility near Lowe's Springfield for customers?
Yes, Citizens Bank is located nearby, providing convenient banking and financial services to Lowe's customers.
Where can I find nearby automotive services around Lowe's Springfield location?
There are several nearby automotive service providers including Western Mass Cars dealership, Arcangel Auto Repair, El Che Auto Repair, and Eds Custom Muffler Shop for various automotive needs.
Does Lowe's provide resources for product recalls and safety news?
Yes, recall and safety information for products sold at Lowe's are posted on the dedicated Lowe's Recalls and Product Safety News page.