Business Details
About
Self-Storage FacilityPublic StorageMoving Supply Store
Store your belongings at Extra Space Storage on 553 Saint James Ave in Springfield, MA today! Our large selection of storage units, manager living on site, exceptional security, deliveries accepted, wide drive isles, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.9
180 reviews
5 stars
172
4 stars
5
3 stars1
2 stars0
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff, particularly Ed and Francisco, received high praise for their friendliness, professionalism, and helpfulness.
Cleanliness
The facility is consistently described as clean, well-maintained, and secure.
Accessibility Issues
Several customers reported ongoing issues with broken elevators and doors, causing inconvenience.
Overall Experience
Many customers expressed satisfaction with their overall experience, recommending the facility for its service and cleanliness.
Communication
Customers appreciated the clear communication and assistance provided by staff during the rental process.
- SCShanice Coppedge1 day ago5.0Francisco at the front desk has been the best and super helpful. Customer service is top tier 🤌🏾
- MMMeiling Rivera MateoNov 15, 20255.0Excelente servicio Francisco es muy amable y atento. Les recomiendo los servicios del storage.
- STSabba TseNov 13, 20255.0Francisco was beyond amazing and helpful in everything to do with the storage locker. Was amazing working with him!!
- NJNa-Asia JeffersNov 2, 20255.0For being my first time renting a storage my experience was lovely. I had an employee who was very nice to explain what I was paying for, and how much everything would cost. The storage facility itself is very clean and location is great because it is not to far which is great. The hours to be able to get to my storage is amazing since I work all day so being able to go to the storage for anything helps a lot. I’d anyone is new and looking for a storage I advised you come here, your experience will be great and so is the storage if you decide to get one!
- TJThomas JohnsonOct 24, 20251.0The elevator has been broken at this place for a month!!!! My storage unit is on the second floor so I have to use the stairs, smh. On top of that, one of the main doors to the facility has been broken for 2 months. This place will hound you down to get your payment, but don’t wanna fix their facilities broken issues. Do not get a storage place from here, you’ve been warned. Also, I doubt that the good reviews for this place are legit because it’s absolutely horrible.
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of Springfield, Ludlow, Chicopee, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near the intersection of Saint James Ave and Tapley St.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer boat storage solutions?
Yes! At Extra Space Storage we offer outdoor parking, covered parking, and indoor storage solutions for boats of all sizes.
What are the access gate hours for Extra Space Storage?
The gate hours are from 6:00 AM to 10:00 PM every day, Sunday through Saturday.
During what hours is the on-site office at Extra Space Storage open?
The office is open Monday to Friday from 9:30 AM to 6:00 PM, Saturdays from 9:00 AM to 5:30 PM, and closed on Sundays.
Are there any holiday closures at Extra Space Storage?
Yes, the facility is closed on November 27, December 25, January 1, and July 4.
Does Extra Space Storage offer climate-controlled storage units?
Most facilities offer climate-controlled units for temperature sensitive items, but standard units without climate control are also available.
Can I purchase moving and packing supplies at Extra Space Storage?
Yes, a variety of moving and packing supplies including boxes are available for purchase online and at the facility.
Does Extra Space Storage provide boat and vehicle storage options?
Yes, there are outdoor, covered, and indoor storage solutions for boats as well as vehicle and RV storage options.
What payment methods does Extra Space Storage accept?
Payments can be made via American Express, Apple Pay, Cash, Check, Discover, Invoice, MasterCard, and Visa.
Where is Extra Space Storage located in Springfield?
It is located at 553 Saint James Ave near the intersection of Saint James Ave and Tapley St.
What nearby places could I visit before or after my storage visit?
Nearby you can visit Dunkin' for coffee and snacks, Fresh Cut beauty salon for grooming, or Atlantis Fresh Market for convenience shopping and dining.
Are there services nearby for automotive needs if I am visiting Extra Space Storage?
Yes, nearby automotive services include Hancock Used Tire for tire repair, Aztec Automotive for repair and sales, and Payless Auto Glass for glass services.
How can nearby transportation services assist customers visiting Extra Space Storage?
Car rental agencies such as ACE Rent A Car and Sixt Rent a Car Springfield nearby offer transportation options if needed to facilitate your storage move.