Business Details
About
Self-Storage FacilityPublic StorageMoving Supply Store
Store your belongings at Extra Space Storage on 553 Saint James Ave in Springfield, MA today! Our large selection of storage units, exceptional security, deliveries accepted, wide drive isles, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.9
198 reviews
5 stars
189
4 stars
6
3 stars1
2 stars0
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and professional staff, particularly highlighting individuals like Ed and Francisco for their outstanding service.
Facility Condition
The storage facility is noted for being clean, secure, and well-lit, although there were complaints about broken elevators and doors that needed repair.
Overall Experience
Many customers reported a positive overall experience, describing the process as easy and stress-free, with several recommending the facility to others.
Pricing
Customers found the pricing to be reasonable and competitive, especially for the quality of service and facility provided.
- ACAnthony Cuffie2 days ago5.0Veronica and Francisco have good customer service
- NCNelson castro2 days ago5.0Excelente servicio. Muy agradable
- BRbetty revilla2 days ago5.0Buen trato y amabilidad. Excelente infraestructura.
- MGMaria GonzalezDec 31, 20255.0Customer service was very helpful and friendly. I was given all the information that I needed to obtain the storage with no issues whatsoever, I will continue if necessary use this storage space from now on…
- OSOscar SanchezDec 16, 20255.0Muy buenos días paee re a mi ha sido y es un placer el poder tener la oportunidad pertenecer a una familia así lo describo por tantas amabilidad con altura y respeto a una persona dígase un cliente quisiera aprender más con ustedes por esta razón si me permiten compartir con la alta Gerencia de su institución algunas ideas que puedo aportar y a las vez sean acogida por ustedes Gracias mil gracias ♥️🙏
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of Springfield, Ludlow, Chicopee, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near the intersection of Saint James Ave and Tapley St.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer boat storage solutions?
Yes! At Extra Space Storage we offer outdoor parking, covered parking, and indoor storage solutions for boats of all sizes.
What are the access gate hours for Extra Space Storage?
The gate hours are from 6:00 AM to 10:00 PM every day, Sunday through Saturday.
During what hours is the on-site office at Extra Space Storage open?
The office is open Monday to Friday from 9:30 AM to 6:00 PM, Saturdays from 9:00 AM to 5:30 PM, and closed on Sundays.
Are there any holiday closures at Extra Space Storage?
Yes, the facility is closed on November 27, December 25, January 1, and July 4.
Does Extra Space Storage offer climate-controlled storage units?
Most facilities offer climate-controlled units for temperature sensitive items, but standard units without climate control are also available.
Can I purchase moving and packing supplies at Extra Space Storage?
Yes, a variety of moving and packing supplies including boxes are available for purchase online and at the facility.
Does Extra Space Storage provide boat and vehicle storage options?
Yes, there are outdoor, covered, and indoor storage solutions for boats as well as vehicle and RV storage options.
What payment methods does Extra Space Storage accept?
Payments can be made via American Express, Apple Pay, Cash, Check, Discover, Invoice, MasterCard, and Visa.
Where is Extra Space Storage located in Springfield?
It is located at 553 Saint James Ave near the intersection of Saint James Ave and Tapley St.
What nearby places could I visit before or after my storage visit?
Nearby you can visit Dunkin' for coffee and snacks, Fresh Cut beauty salon for grooming, or Atlantis Fresh Market for convenience shopping and dining.
Are there services nearby for automotive needs if I am visiting Extra Space Storage?
Yes, nearby automotive services include Hancock Used Tire for tire repair, Aztec Automotive for repair and sales, and Payless Auto Glass for glass services.
How can nearby transportation services assist customers visiting Extra Space Storage?
Car rental agencies such as ACE Rent A Car and Sixt Rent a Car Springfield nearby offer transportation options if needed to facilitate your storage move.