Extra Space Storage

4.9
198 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply Store
Store your belongings at Extra Space Storage on 553 Saint James Ave in Springfield, MA today! Our large selection of storage units, exceptional security, deliveries accepted, wide drive isles, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
553 Saint James Ave, Springfield, MA
01109, United States

Hours

Reviews

4.9
198 reviews
5 stars
189
4 stars
6
3 stars
1
2 stars
0
1 star
2

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly, helpful, and professional staff, particularly highlighting individuals like Ed and Francisco for their outstanding service.

Facility Condition

The storage facility is noted for being clean, secure, and well-lit, although there were complaints about broken elevators and doors that needed repair.

Overall Experience

Many customers reported a positive overall experience, describing the process as easy and stress-free, with several recommending the facility to others.

Pricing

Customers found the pricing to be reasonable and competitive, especially for the quality of service and facility provided.
  • AC
    Anthony Cuffie
    2 days ago
    5.0
    Veronica and Francisco have good customer service
  • NC
    Nelson castro
    2 days ago
    5.0
    Excelente servicio. Muy agradable
  • BR
    betty revilla
    2 days ago
    5.0
    Buen trato y amabilidad. Excelente infraestructura.
  • MG
    Maria Gonzalez
    Dec 31, 2025
    5.0
    Customer service was very helpful and friendly. I was given all the information that I needed to obtain the storage with no issues whatsoever, I will continue if necessary use this storage space from now on…
  • OS
    Oscar Sanchez
    Dec 16, 2025
    5.0
    Muy buenos días paee re a mi ha sido y es un placer el poder tener la oportunidad pertenecer a una familia así lo describo por tantas amabilidad con altura y respeto a una persona dígase un cliente quisiera aprender más con ustedes por esta razón si me permiten compartir con la alta Gerencia de su institución algunas ideas que puedo aportar y a las vez sean acogida por ustedes Gracias mil gracias ♥️🙏

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.