5,000+ items in stock and delivered in 3 days or less*. Visit our showroom at 177 Middlesex Avenue in Somerville, MA to browse a wide selection of high-quality furniture and mattresses. Shop in-store or online to confidently furnish and style every space in your home.
Numerous reviews highlighted exceptional customer service, with specific praise for sales associates like Brian, Houda, and Vanessa, who were described as knowledgeable, patient, and attentive.
Delivery Issues
Several customers reported significant delays and issues with furniture delivery, expressing frustration over communication and service during the delivery process.
Product Quality
Customers consistently praised the quality of the furniture, noting that it met their expectations and was available at competitive prices.
Sales Experience
Many reviews mentioned a positive sales experience, with associates providing helpful guidance and support without being pushy, leading to a comfortable shopping environment.
Follow-Up Support
Customers appreciated the follow-up support from sales associates after their purchases, ensuring satisfaction and addressing any concerns.
JC
JEAN Claude
4 days ago
5.0
My wife and I were greeted by a saleswoman, Houda, who was very courteous and always ready to help us. She was very patient and invaluable in our search for the perfect furniture. She is knowledgeable and very friendly. We were delighted with her excellent service.
FP
Flor Philippe
Nov 13, 2025
5.0
Noah J. Service is extremely tactful and remarkably patient. He helped our family feel confident and satisfied with our purchase, providing exceptional customer service from start to finish. We truly appreciate his professionalism and care.
GJ
G J
Nov 3, 2025
5.0
Great experience! Our salesman (Brian) was full of helpful information, friendly and not pushy at all (a much appreciated and rare quality in a salesperson). Also was quick to give us a lot of great recommendations when we told him we were taking a vacation in January and it turned out where we’re going is his hometown.
The delivery was fantastic. Jefferson and the other delivery man (didn’t catch his name) were great. Fast, friendly and efficient.
The couch is very comfortable. Very happy with our purchase and the whole experience.
DP
Domenic Petrino
Nov 2, 2025
1.0
The worst furniture store I've ever dealt with, on three different occasions they scheduled a delivery for a mattress, all three times they never showed or contacted me to say that they would not be coming.
Since the mattress was never delivered I cancelled the order,
I called the store a half dozen times for them to issue the credit back on my credit card, two weeks later still no sign of my refund. Awful awful awful.
ER
Erick Roderick
Oct 29, 2025
5.0
I went to the store and the gentleman I worked with was supremely helpful. I will get his name and update this post. It was at the Somerville location. In a crunch for time I logged onto the website and ROB WILSON was an All-Star. He helped me get a discount and also arranged for me to pick up the furniture myself because I asked him if he could make arrangements for me. I will return to Raymour and Flanigan simply due to the outstanding customer service I received both IN STORE and ONLINE with ROB WILSON the All-Star.