Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Saugus, MA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
1,810 reviews
5 stars
865
4 stars
409
3 stars
154
2 stars
65
1 star
317
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences reported; some employees were praised for their helpfulness, while others were criticized for being rude or unhelpful.
Installation Issues
Numerous complaints about poor installation services and miscommunication regarding delivery and installation schedules.
Product Availability
Frequent reports of items being out of stock or incorrect items being delivered, leading to customer frustration.
Store Experience
Customers noted a lack of staff availability and long wait times, impacting their shopping experience.
Pricing Concerns
Some customers felt prices were higher than competitors, leading them to prefer shopping at Home Depot.
- DSDanny SerranoNov 9, 20251.0No encontré lo k buscaba está vacío esto
- PWPaul WilsonNov 1, 20255.0Excellent customer service
- JNJ O H NOct 31, 20251.0$5,100 Door Disaster – Don’t Trust Lowe’s or East Coast Millwork Paid $5,100 for a custom exterior door through Lowe’s, installed by East Coast Millwork. It’s been nothing short of a disaster. Before installation, East Coast Millwork admitted the door was damaged and told me to contact Lowe’s. After I did, they lied and denied it, leaving me stuck between two companies pointing fingers. The workmanship speaks for itself — sloppy caulking that washed away after one rain, visible plugs and screws all over the molding, scuffed panels, dents, mismatched brass hinges, and a screen door that doesn’t close or seal properly. The door came only primed, not factory-painted as ordered, with uneven color and finish. I waited six months for this door after Lowe’s originally placed the wrong order — and this is what arrived. Consumers deserve better than being misled, overcharged, and handed subpar work. Look at the photos and judge for yourself. Companies like this shouldn’t be able to keep doing business this way
- KKKelcieOct 23, 20252.0Had to have 2 storm doors replaced and bought 2 storm doors from Lowe's Saugus July 2025... was told they will install when both doors come in. Things start to get bad from here.... there was a miss measure of one door, 2nd door was placed, but then had a horrid leak, had to wait several weeks to get that fixed and apprarently they didnt put sealant. Took many phone calls to get other door re-ordered. 2nd attempt to fix it, they came to my house, thought the door was delivered to my house, so then had to reschedule again as they didnt have the door. They finally brought the door today and upon opening the box it was all banged up so yet again have to do another re-order. There has been poor communication the entire way and I have had to reach out multiple times and very rarely has been contacted by Lowe's and this has been one of the most frustrating house projects I've had to deal with. Still haven't gotten a call from them today. Super close to returning the door and going elsewhere.
- RMRobert MackenzieOct 12, 20251.0Just went to Lowe's in Saugus, and I should have known better. I needed 5 trim and go shades to cut. They page somebody. Nobody shows up like always. So I got to go and not the trim.. That has to be the laziest store in Massachusetts. When they page somebody, it takes them forever to show up on my way to home depot. Should have just went there. I guess Lowe's doesn't need the $200 in the morning.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Saugus, MA?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Saugus, MA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be sent if the status changes.
What payment methods does Lowe's in Saugus accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For returns from Lowes.com, start online through your Order History. For in-store returns, provide proof of purchase at the customer service desk.
What installation services does Lowe's provide?
Lowe's offers installation for appliances, blinds, cabinets, flooring, doors, gutters, HVAC systems, lighting, roofing, windows, and more.
Are there nearby coffee shops I can visit before or after shopping at Lowe's?
Yes, Starbucks and Nouria, which also serves coffee, are nearby. You might enjoy a coffee break before or after your shopping trip.
What nearby accommodations are available if I need a place to stay near Lowe's in Saugus?
Nearby hotels include the Colonial Traveler Inn, Fairfield Inn & Suites Boston North, and Quality Inn Boston-Revere, which are convenient if you need accommodation after visiting Lowe's.
Are there any nearby pet services close to Lowe's in Saugus?
GoodFellas Doggy Daycare offers pet sitting, grooming, and other pet services near Lowe's, which could be helpful if you need care for your pet while shopping.