Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Plainville, MA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,030 reviews
5 stars
561
4 stars
245
3 stars
100
2 stars
32
1 star
92
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or dismissive.
Product Quality
Several customers expressed dissatisfaction with product quality, particularly regarding custom kitchen cabinets and appliances.
Delivery Issues
Numerous complaints were made about delivery services, including late arrivals and damaged products upon delivery.
Store Organization
Many customers appreciated the store's organization and the ease of finding products, although some noted issues with stock availability.
Checkout Experience
Customers reported frustrations with the checkout process, particularly with self-checkout and lack of traditional cashiers.
- SSSOct 25, 20255.0Absolutely astounding customer service!!! Go see Nancy for all your appliance needs! She made it her mission to get me the right refrigerator that fits the description and the doorway, which wasn't an easy task! She spent so much time going over our options, showing us the right ones and even helped us measure! She's truly such a blessing and we're so thankful that we got to work with her! Ask for Nancy, she's the best!!
- BBBrianOct 22, 20251.0I have spent thousands of dollars at this store and planned to spend thousands more as a new homeowner, but after the ridiculous conversation I had with Lou, the manager, I will not spend another dollar here. I decided to open a Lowes CC for future purchases last month, his employees told me it would be 0% interest for 12 months on any purchases, and then I look at my statement and get charged interest. Apparently Lou then informs me carelessly that it is only on purchases over $299+ and was rude and short on our phone call, could basically care less. Apparently because I didn't "remember" the employees name that opened the card for me (they don't have this info.?), he couldn't assist me. Awful customer experience. Go to Home Depot!
- SMStephanie M.Oct 17, 20251.0My parents ordered a new stove 3 weeks ago from Lowe's in Plainville, MA. They were told the appliance would be shipped to the store, then the installer would have to pull a permit with the town due to it being gas then they would be contacted to set up a date and time for installation. One week after it was ordered and paid for, the stove arrived at Lowe's. After another week, no update so my dad stopped in to check. He was told they were waiting for the permit. Another week went by, and nothing. My parents stopped in today (3 weeks after the purchase) and were told by the manager of Lowe's (and apparently the manager of the installer) that the permit had been pulled and ready but the installer had a question about the payment. Payment was made at the time of purchase. So Lowe's just did NOTHING for weeks. Just left them hanging with no working stove, no update, nothing. He did offer today to get it taken care of ASAP but at this point, they ended up cancelling the order and went to another place where they got a date and time for installation same day of purchase. Save your time and aggravation and go somewhere else. Horrible customer service.
- HTHarshad TrivediOct 12, 20254.0Air Filter for Home. 3M heavy duty.
- GTGregory TolsonOct 10, 20251.0Certain times you go during the weeks in the morning you have to deal with a very chatty lady at the self checkout who pitches their rewards program while you are concentrating checking yourself out. I highly recommend they put her in a different location in the building. I feel every-time I’m there she needs to have a conversation with me, and it’s the worst when I haven’t had any coffee.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Plainville, MA offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Plainville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Home Improvement in Plainville offer in-store pickup or delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. You'll also receive email updates if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Plainville?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payment.
How can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via the Order History section on Lowes.com, and in-store returns require proof of purchase at the customer service desk.
Are there any nearby places where I can grab a coffee before or after shopping at Lowe's?
Yes, Starbucks is nearby, offering a great spot to enjoy coffee or smoothies before or after your visit to Lowe's.
What nearby services are available if I need urgent medical care while visiting Lowe's?
ConvenientMD Urgent Care is close to Lowe's, providing quick access to health services if needed during your visit.
Are there other home improvement or hardware stores near Lowe's in Plainville?
Yes, nearby hardware-related services include Exterior Project Services and Minute Key, which can complement your visit to Lowe's for additional home service or key duplication needs.
What installation services does Lowe's offer for home improvement projects?
Lowe's offers a wide range of installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, doors, garage doors, generators, gutters, flooring, lighting, HVAC, playsets, water heaters, showers, siding, sinks, smart home systems, tile, toilets, vanities, washers and dryers, water filters, windows, roofing, fence installation, and flooring installation.