Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Pembroke, MA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
728 reviews
5 stars
373
4 stars
188
3 stars
74
2 stars
30
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being rude or unhelpful.
Product Availability
Customers frequently reported issues with product availability and stock levels, often finding items out of stock or not as advertised.
Delivery Issues
Numerous complaints were made regarding delivery problems, including incorrect items delivered, delays, and poor communication from management.
Store Environment
The store is generally described as clean and well-organized, but some customers noted disorganization in product placement and clutter.
Employee Knowledge
While many customers appreciated knowledgeable staff, there were instances where employees were perceived as lacking training or awareness of product locations.
- DSDavi SantosNov 4, 20255.0As a professional tile contractor with Davie Mac Tile, I shop at Lowe’s often for tools, materials, and supplies — and every visit reminds me why. The store is always clean, well-stocked, and organized, which makes it easy to find what I need quickly and keep projects moving. The staff here actually knows their stuff. They’re always ready to help load heavy items, check inventory, or answer questions about products. When you’re in the trades, that kind of support saves time and money. It’s clear they take pride in keeping the place running smoothly. Five stars from a contractor who depends on them!
- RBRobert BryanOct 29, 20255.0Thank- you Chris W for another wonderful experience!!! I was thrilled with your knowledge & customer service skills. I appreciate employees like Chris 👍
- KLKailey lenociOct 21, 20251.0I would recommend literally any other store over lowe’s. They’ll let you return your merchandise and give you a store credit, but if the employee enters your license number wrong you’ll never be able to use it, and absolutely no one at lowe’s will be able/willing to help you get your issue resolved.
- RCRichard CliqueOct 11, 20251.0Very bad customer service starting with the store manager Val all the way down. They go out of their way to make things inconvenient.
- JGJennifer GOct 5, 20255.0I had a great experience at Lowe’s today, specifically with Sean and Ray. The shelving I wanted was not on shelf. Sean found it was in stock, asked Ray to bring down the pallet and I was on my way. Great job. Also several other employees asked if we needed help along the way. Keep up the good work! Jenn G
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Pembroke, MA?
You can find appliances, bathroom supplies, building materials, flooring, garden tools, hardware, lighting, lumber, paint, power tools, and much more at Lowe's in Pembroke, MA.
What are the store hours for Lowe's in Pembroke, MA?
Lowe's in Pembroke is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with holiday hours varying.
Does Lowe's Pembroke offer delivery services?
Yes, Lowe's Pembroke offers delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. Email updates are sent if the status changes.
Can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can start online, and in-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What services are offered at Lowe's Pembroke besides product sales?
Lowe's offers installation services including appliances, flooring, blinds, lighting, cabinets, roofing, and more, along with free delivery, easy returns, and free haul away.
Are there any nearby dining options to Lowe's in Pembroke where I could eat before or after shopping?
Yes, nearby eateries include Au Bon Pain (bakery), Panera Bread (coffee shop and bakery), Papa Gino's (pizza), Taco Bell (fast food), Friendly's (American), 99 Restaurants (American), and Dunkin' (coffee shop).
What other local businesses are near Lowe's Pembroke that I might visit?
Nearby businesses include Lindebella Salon for hair and beauty, HearingLife and Mass Audiology for hearing services, Extra Space Storage for storage needs, and The UPS Store for shipping and printing.
Are there convenient places to get fuel near Lowe's Pembroke?
Yes, nearby gas stations include Exxon & Mobil Stations, Mobil, and VERC Pembroke Mobil, making it easy to fuel up your vehicle during your visit.