Find everything you need for home upgrades at Lowe’s in North Dartmouth, MA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, long wait times, and unresolved issues with orders.
Staff Availability
Customers frequently noted a lack of staff presence on the sales floor, making it difficult to find assistance when needed.
Product Issues
Several customers reported receiving defective products and difficulties with returns or exchanges, leading to frustration.
Checkout Experience
Many reviews mentioned long wait times at checkout and a lack of cashiers, contributing to a negative shopping experience.
Mixed Employee Performance
While some employees received praise for their helpfulness, others were criticized for being rude or unknowledgeable.
CC
Cheryl
1 day ago
1.0
We have had 2 very bad experiences here recently. First,we wanted to buy linoleum flooring. The machine wasn’t working to unroll and the associate stated ‘you can’t buy today’. He didn’t even try to unroll and just measure the linoleum and cut by hand. There were 3 of us and my husband offered to help him. We had been to this store looking at linoleum 3 times prior and were not told machine was broken. A week later we wanted info about toilets-we were told the ONLY person that could help us was on break for an hour!!!really? On a Saturday,no one else was available?? Will not be returning to this store!!
RR
Ronnie Rodrigues
3 days ago
5.0
Great place. Better selection than Home Depot!
JS
JR somethingorother
Dec 21, 2025
4.0
They have everything but people to help you get stuff off high shelves. Went for a toilet that was on sale . None on floor all in steel .. Noone to get it 1 person in hole store . I had to buy a different one . Other then that this store is Great .
AA
Adam Araujo
Dec 20, 2025
1.0
Does not provide bags for customers to bag their purchases..
DR
Dyani Ramos
Dec 17, 2025
1.0
This is the worst customer service. I’ve experienced my entire life. I spent over $2000 purchasing a fence From Lowe’s. I purchased three gates and NONE of the gates came with the pickets for the gates. This was not noticed until it was after the return date because the contractor was unable to install the fence for some time. I went to Lowe’s and spoke to the ‘Pro Desk’ to get assistance. When the kind customer service rep was unable to help me Manager come out to speak with me-Carl Landers. Carl did not apologize for Lowe’s not sending the pickets. He simply implied that that’s never happened as if it were impossible as if I were telling something untrue. He referred me to the manufacturer Told me he was unable to help. I’ve left the manufacturer multiple voicemails explaining the reason I need the gates installed is because last year a puppy of ours ran out into the street and was killed by a car. We just purchased a new puppy and we just want our yard to be safe!! In the voicemails, I have been begging for someone just to contact me about these pickets, even if I have to purchase them separately at this point!!!! I am desperate. No one is calling me back. Lowe’s customer service has been completely useless. Only making me get transferred to a voicemail who does not call back. I have so much regret in my heart that I purchased this fence from them and not from Home Depot, which is the usual home improvement store I usually go to. I simply want the pickets for the fence so I can keep our new dog safe and no one gives a damn to give me a call back. This is truly awful service and I cannot believe that this is a national company. Do not shop at Lowe’s. Do yourself a favor and Go to Home Depot!!!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in North Dartmouth, MA?
You can find a wide range of quality hardware and construction products including paint, patio furniture, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in North Dartmouth?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, 8:00 AM to 8:00 PM on Sundays, with specific holiday hours varying.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my online order?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will also notify you of any changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's Home Improvement provide installation services?
Yes, Lowe's offers installation services including appliances, flooring, cabinets, doors, lighting, windows, and more.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online orders can be returned via your order history; in-store returns require proof of purchase at the customer service desk.
Are there any nearby restaurants where I can eat before or after visiting Lowe's?
Yes, nearby dining options include IHOP for breakfast and brunch, Pardon My Cheesesteak, and Newport Creamery Ice Cream.
What nearby stores can I visit for additional home or electronic products near Lowe's?
You can visit Best Buy for electronics and appliances, Christmas Tree Shoppes for furniture, and Geek Squad for computer and phone services nearby.
Are there any nearby services that could help with key or locksmith needs near Lowe's?
Yes, Minute Key provides key and locksmith services close to Lowe's Home Improvement in North Dartmouth.