Extra Space Storage

4.9
1093 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityBoat Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 3131 Acushnet Ave in New Bedford, MA today! Our large selection of storage units, drive up access, drive up units, all-hours access, electronic gate access, exceptional security, deliveries accepted, non climate controlled units available, parking spaces, RV parking, golf carts available, wide drive isles, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

  • Credit cardAvailable
  • DebitAvailable

Location

Extra Space Storage
3131 Acushnet Ave, New Bedford, MA
02745, United States

Hours

Reviews

4.9
1,093 reviews
5 stars
1,022
4 stars
39
3 stars
12
2 stars
4
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Tim and Valerie, received high praise for their friendliness, professionalism, and willingness to help customers.

Cleanliness

The facility is consistently described as clean and well-maintained, contributing to a positive customer experience.

Pricing Concerns

Several customers expressed dissatisfaction with frequent price increases, feeling that the rates were not transparent or fair.

Security and Safety

Customers feel confident in the security of their belongings, noting the facility's safety measures.
  • RV
    Renee Vecchione
    Dec 27, 2025
    5.0
    Very clean and The Lady (I wish I new her name) Is very nice
  • SC
    Stacey Cabral
    Dec 22, 2025
    5.0
    Easy access. Supportive staff. Tim got me set up quickly and efficiently. Friendly and professional.
  • DB
    David Behnke
    Dec 22, 2025
    5.0
    Val was absolutely amazing!!! So incredibly helpful and welcoming!
  • LM
    Latoya M
    Dec 15, 2025
    5.0
    I had an amazing experience. Valerie is polite and extremely helpful.
  • BS
    Billy siano
    Dec 6, 2025
    1.0
    OK, first of all I signed up with $142 a month and that was online I found out later today that that was a three month promo then you increased my rental agreement Two $245 a month and you guys said that you would lower it down to $200 a month. I have automatic withdrawal out of my bank account so you never missed a penny and now I get a letter today saying that my rent‘s gonna be close to $298 A month which is Ludacris how do you go from 142 to 298 Within less than four months that is horrible to do to people and then you let me know on December 7 when my bills due on December 12 telling me that I have till January 12 to pay the $298 a month if I had known this beginning of December, I would have canceled this and got my stuff out of there, but now you guys left me no time and now I have to be prorated if I’m still there after December 12, not fair what you guys are doing to people you guys should really look at the economy and what’s going on and the loyalty that people had staying with you I really wish you guys would re-look at this and make changes to make it right for people like myself and I’m sure I’m not the only one. I’m very sad and over this and something needs to change with this because every single 3 to 6 months something’s gonna change I don’t think so. It should not run like that you guys should not do that to people and I hope more people speak out about this because it’s not just happening to me make it right people.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.