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Self-Storage Facility
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Frequently Asked Questions About US Storage Centers
Are there any items that I am NOT able to store?
Liquids, Explosives, Flammable liquids, Toxic materials and Perishables. Please contact us if you have any questions regarding a specific item.
When can I move in?
If there is a storage space available that meets your specific storage needs you can move in anytime during office hours.
What type of documentation do I need to provide in order to rent?
We require a Government issued photo ID (example: driver’s license, state id, or passport). Military customers are required to provide more information.
How do I make a payment?
You can pay in person, online, by phone, or via mail. You may also sign up for automatic payments.
Do I need to sign a long-term lease?
There are no long-term obligations — we rent on a month-to-month basis.
What forms of payment do you accept?
We accept checks, cash, VISA, and Mastercard. We also accept cashier's checks and money orders.
Do you sell boxes and moving supplies?
Yes, we also sell locks in addition to boxes and moving supplies for your convenience.
Do I need to bring my own lock?
Customers will be required to provide a compatible lock for their unit if they choose to purchase their own. Locks are also available for purchase at the facility.
What sizes do you have and how much do they cost?
We have a wide variety of unit sizes to meet your storage needs. Unit sizes and prices vary by location. Please contact a location near you for available sizes and prices, or see our Size Guide online!
Can I stop by to view the facility or do I need a storage space?
Stop by anytime during our office hours and our professional storage team will give a complimentary tour of the facility. Office hours vary per location.
What times do I have access to the gates?
To see gate hours, visit the facility page on our website to see the access hours.
Do I have to pay to reserve a storage unit?
Our online reservations are hassle-free and do not require any credit card holds. Reserve online today!
Do you offer discounts?
Yes! We offer special pricing and promotions for new storage customers such as one month 50% off. You can find our promotions by searching for your local facility on our website.
Do you offer online rentals?
Yes! Find your local facility on our website and rent your unit today from the comfort of your own home. Save time by completing your lease and payment online.
What are the access hours for US Storage Centers in Needham?
The gates are accessible daily from 6:00 AM to 10:00 PM.
What are the office hours for visiting US Storage Centers?
The office is open Monday to Friday from 9:30 AM to 6:00 PM, Saturdays from 8:30 AM to 5:00 PM, and closed on Sundays.
What items am I not allowed to store at US Storage Centers?
You cannot store liquids, explosives, flammable liquids, toxic materials, and perishables. Contact the facility if you have questions about specific items.
What identification do I need to rent a storage unit?
You must provide a government-issued photo ID, such as a driver's license, state ID, or passport. Military customers need to provide additional information.
How can I make payments for my storage unit?
Payments can be made in person, online, by phone, or mail, and automatic payments are also available. They accept checks, cash, Visa, and Mastercard.
Is there a long-term lease requirement at US Storage Centers?
No, storage units are rented on a month-to-month basis with no long-term obligations.
Are there moving supplies and locks available for purchase at the facility?
Yes, US Storage Centers sells boxes, moving supplies, and locks for your convenience.
Can I visit the facility without renting a unit?
Yes, you can stop by during office hours for a complimentary tour without needing to rent a unit.
What nearby medical centers are close to US Storage Centers?
Nearby medical facilities include Joslin Diabetes Center, Beth Israel Deaconess HealthCare, and Needham Pediatrics, which you might visit before or after your storage trip.
Are there nearby transportation services that can assist in moving items to US Storage Centers?
Lily Transportation LLC provides freight and cargo services nearby, which can help with transporting your belongings to the storage facility.
What are some local amenities I can access around US Storage Centers while visiting?
You can visit places like Rain Jewelry Collection for shopping or Charles River CrossFit for fitness, making it convenient to combine errands with your storage visit.