Raymour & Flanigan Furniture and Mattress Store

Reviews

• CK

  Charlene Kaiser

  5 days ago
  5.0
  Great customer service, very knowledgeable and helpful. Many options in furniture to choose from.
• JM

  josephine macaruso

  Apr 4, 2026
  5.0
  I’ve had a few issues with the furniture and the managers were very helpful in resolving all the issues. They worked with me and made the process less stressful!
• ME

  Matt Entwistle

  Apr 3, 2026
  1.0
  ABSOLUTELY TERRIBLE – DO NOT DO BUSINESS HERE - ZERO STARS This has been, without question, the most frustrating, disorganized, and incompetent experience I have ever had with any company. We went to the Millbury Raymour & Flanigan expecting to buy quality furniture. The salesman confidently sold us what he called their “best” bedroom set, which turned out to be a complete joke. First delivery only the couches show up. We call and are told the rest of the order was never even processed. That alone should have been a red flag, but it only got worse from there. Next delivery: missing dresser and a damaged chest. Then again. And again. And again. Eight separate delivery attempts and they STILL couldn’t get it right. Every single chest arrived damaged. That’s 9 days of taking time off work for a company that clearly has zero quality control and no respect for its customers’ time. After the 8th failure, we demanded an exchange. They sent us an hour away to Warwick, RI, where we wasted 5 hours of our day, only to be blindsided with a demand for over another $4,000. Nearly double the original cost. No one mentioned that beforehand completely misleading and unacceptable. We were baffled at how another set could be so much more when we thought we were getting one of the best sets. Their response to this was “We apologize your salesman doesn’t have great product knowledge.” That’s not an explanation that’s an admission of how poorly this place is run. We were forced into a 9th delivery - still not right. After over 2 months of dealing with this mess, we scheduled a repair, only for them to cancel the day before because they “overbooked,” and push us out another 2 weeks like our time means nothing. We’ve asked to speak to a manager 8–10 times—and have been completely ignored. No callbacks, no follow-up, nothing. At every single step, this company has failed—sales, ordering, delivery, customer service, and management. Damaged products, repeated mistakes, wasted time, zero accountability, and complete disregard for customers. This isn’t just bad service—it’s a complete failure and disgrace of a business. Avoid this place at all costs!!!!
• CS

  Claire S

  Mar 24, 2026
  5.0
  What a great store and seamless shopping experience. Shout out to Peter Smith who helped us! He was fabulous and we will be back because of him. Great store w fantastic selection and not too big. Size and selection a huge win. Thanks again, Peter!
• LM

  Liz Malone

  Mar 14, 2026
  2.0
  If I only shopped and didn't get their delivery service, this would be 5 atars. Drew was a great sales person, attentive and patient with my elderly disabled parents. The delivery service was horrible! They refused to remove the old mattress and electric base, the assembled the new furniture and put the bed at the highest setting so my parents can't even get into their new bed. They left all the packaging and wrappings for my disabled parents to pick up and dispose of. Don't bother paying for their delivery service, it's a joke!

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