Raymour & Flanigan Furniture and Mattress Store

Reviews

• CN

  Caren Nicholson

  Nov 15, 2025
  5.0
  My sales guy (Andrew) was incredible! It was an easy sale!
• SE

  Shannon Earnest

  Nov 8, 2025
  2.0
  We recently bought a new house and needed to furnish it. After looking around we came across Raymour and Flaigan in Milbury MA and found just about eveything we wanted. The experience was ok to begin but quickly went down hill. We furnished our entier house so it cost a large amount of money. We used a bank check and were told there was a 10 day hold wich made no sence because it's guaranteed money. My husband called a few days later to ask about this again and we were told it's a five day hold and could schedule delivery after that and would call us that Monday. We didn't hear anything so my husband called Wednesday and we set up the time for Saturday. We just received our delivery today [ almost 2 weeks later]11/8 and we're missing multiple items, we received about 60% of what we ordered. So my husband called very upset at this point and spoke with someone who was very apologetic to our experience and would have their business manager call us no later than 2pm. They did call within the time frame and refunded our delivery fee as well as helped with a few other items. The manager was also very apologetic and said this doesnt usually happen and all though we were told everythingwas in stock one item wouldnt be in for another week. The furniture is great and came in one peice but the experience to get it was less than enjoyable and I hope that within the conversations we have had that they take the opportunity to improve the customer experience because I wouldn't want anyone to experience this.
• NH

  Nick Horton

  Oct 16, 2025
  1.0
  Do NOT buy the platinum protection plan. This stores customer service will dodge contact with you and will make it a nightmare for you to receive any kind of repair. It is clear they do not care about you after you swipe your card and leave the store, and is not worth the expensive prices they give for quality service.
• LD

  Leigh Darrin

  Oct 10, 2025
  5.0
  Chris C. was super attentive, helped with some design ideas and set up delivery in a flash.
• JC

  Jaimee Cormier

  Oct 5, 2025
  4.0
  I wish they had been upfront about delivery fee. I called and questioned it and the salesman said he'd call me back and he did not.

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