Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lowell, MA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,639 reviews
5 stars
801
4 stars
431
3 stars
157
2 stars
60
1 star
190
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are praised for being helpful, while others are criticized for being rude or unresponsive.
Product Availability
Customers frequently mention issues with product availability and delivery delays, leading to frustration.
Store Cleanliness
The store's cleanliness is a concern for some customers, with reports of messy conditions affecting their shopping experience.
Staff Knowledge
While some staff members are noted for their expertise, others lack knowledge, particularly in specific departments like paint and customer service.
Convenience
The store's location and variety of products are appreciated, but customers express dissatisfaction with the self-checkout process and lack of assistance.
- JCJunie CooperNov 7, 20255.0I never leave reviews but this guy deserves praise. Shout out to Clay for helping me with replacing the battery to my garage fob. I didn’t have the strength to pull it apart nor which battery 🔋 kind I needed. He was such a great guy for taking his time to help me and put me in a great mood. Give that guy a raise! It’s really the little things in life that matter. Thanks again Clay you’re the man!
- SCStephen ChaunceyOct 22, 20255.0I was having trouble find a cover for a electrical work box. Samuel in the electrical department was able to look it up, get ladder to find the part. Very helpful.
- DMDale McdowellOct 16, 20253.0Five gallon buckets are no good But they're not
- CTCindy TylerOct 12, 20255.0Love this store. I find so many different ideas here. As well as my products that I get. They have everything and then some.
- ASAliza SomOct 7, 20251.0Waited for almost half an hour at the paint desk to get my paint mixed and yet there’s nobody still here. Pressed the assistant button over 4 times and went to an employee to announce it on their intercom, and yet no one still came
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Lowell, MA?
You can find appliances, bathroom supplies, building materials, paint, tools, outdoor furniture, flooring, plumbing essentials, and more at Lowe's Home Improvement in Lowell.
What are the store hours for Lowe's Home Improvement in Lowell?
Lowe's in Lowell is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer delivery services?
Yes, Lowe's Home Improvement offers delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates if the status changes.
What is the process for returning items at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting the return in your order history, and in-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's in Lowell?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's provide installation services?
Yes, Lowe's offers a variety of installation services including appliances, cabinets, flooring, lighting, HVAC, plumbing, and more.
Are there any nearby places where I can exchange propane for my outdoor grill purchase?
Yes, Blue Rhino Propane Exchange is located nearby and can assist with propane exchanges for your grill needs.
If I need locksmith services near Lowe's, where can I go?
Minute Key is a nearby key and locksmith service provider you can visit for your locksmith needs.
What dining options are available near Lowe's if I want to grab a meal before or after shopping?
99 Restaurants, an American restaurant and bar, is nearby and offers a place to enjoy a meal before or after your visit to Lowe's.