Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Lowell, MA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,643 reviews
5 stars
802
4 stars
433
3 stars
158
2 stars
60
1 star
190
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unresponsive.
Product Availability
Customers frequently report issues with inventory and product availability, leading to frustration and dissatisfaction.
Store Cleanliness
Several reviews mention the store's cleanliness, with some customers noting it as well-maintained while others describe it as messy.
Delivery Issues
Numerous complaints highlight problems with delivery, including delays and poor communication regarding order status.
Staff Knowledge
While some staff members are recognized for their expertise and assistance, others are noted for lacking product knowledge.
- JPJim Pecora3 days ago5.0Things are fancier here
- RFRobert F4 days ago1.0The service desk should be called the un-service desk here. Everytime i come in here for anything the employees have a certain tude if you even ask the time of day. I try to avoid shopping at this lowes because everytime I have a bad experience. Today on 1/8/26 was no exception, they made up some bs story that they could not exchange something I purchased at different lowes and had to go back to that lowes. As a homeowner and contractor this really puts a sour taste in my mouth about the management here and really tarnishing to the lowes brand. Literally every other lowes in the merrimack Valley is better. Salem nh being the absolute best followed by Danvers, MA and then nashua, NH.
- WWWanderWomanJan 2, 20264.0Staff are usually quite helpful or will find someone who is. Prices are a tad higher than the other big box diy store. Sometimes quality is better but there are a few items I’ve purchased over the years that were rather inferior to the other more affordable store in the next town… I do appreciate and often come for landscaping or greenhouse selections in the 3 planting seasons.
- BHBen HortonDec 9, 20253.0This store always sucks. Lacking inventory weird organization. Employees are all nice and helpful otherwise 1 star.
- MMMark MillerDec 6, 20254.0Very helpful staff with great attitude. Wish the quality of the lumber was better. Lots of knots. Curved boards.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Lowell, MA?
You can find appliances, bathroom supplies, building materials, paint, tools, outdoor furniture, flooring, plumbing essentials, and more at Lowe's Home Improvement in Lowell.
What are the store hours for Lowe's Home Improvement in Lowell?
Lowe's in Lowell is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer delivery services?
Yes, Lowe's Home Improvement offers delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates if the status changes.
What is the process for returning items at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting the return in your order history, and in-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's in Lowell?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's provide installation services?
Yes, Lowe's offers a variety of installation services including appliances, cabinets, flooring, lighting, HVAC, plumbing, and more.
Are there any nearby places where I can exchange propane for my outdoor grill purchase?
Yes, Blue Rhino Propane Exchange is located nearby and can assist with propane exchanges for your grill needs.
If I need locksmith services near Lowe's, where can I go?
Minute Key is a nearby key and locksmith service provider you can visit for your locksmith needs.
What dining options are available near Lowe's if I want to grab a meal before or after shopping?
99 Restaurants, an American restaurant and bar, is nearby and offers a place to enjoy a meal before or after your visit to Lowe's.