Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Leominster, MA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,497 reviews
5 stars
733
4 stars
401
3 stars
146
2 stars
63
1 star
154
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some employees praised for their helpfulness while others received criticism for rudeness and unprofessional behavior.
Product Availability
Customers frequently reported issues with product availability, including items being out of stock or incorrect items being delivered.
Store Environment
The store is generally described as clean and well-organized, with some customers appreciating the friendly staff and pleasant shopping experience.
Return Policy Issues
Several customers expressed frustration with the return policy and inconsistent enforcement, leading to negative experiences.
- SSSteven Sanchez5 days ago1.0Horrible service purchased a washer machine from them which was faulty had to bring it back the next day I know it being faulty is not there fault but as I go to return it spoke with the manager told him to proceed with the return of the machine and also the protection plan he did not want to refund me $89 protection plan which I do not need anymore as I returned the machine had to argue with them for 2 hours for the refund I ended up leaving with no washer machine and no refund if you purchase a appliance there do not buy the insurance plan !
- DPDawn PrinceDec 20, 20255.0Love the kids workshop!! My kids been going for years. Thank you
- STSean and Julie TomlinsonDec 16, 20251.0I have ordered things from them three times and each time it gets delivered to the wrong address. I spent 40 minutes waiting for someone to pick up the phone to try to address the issue.
- SNSarah NigzusNov 30, 20252.0My husband and I had a very disappointing customer service experience at the Leominster Lowe’s tonight when trying to return extra boxes of Christmas lights. The lights were in the same unopened packaging we originally purchased them in, including the packaging they are shipped to the store in. Instead of asking appropriate questions and handling the return professionally, the customer service rep made snarky, passive-aggressive comments hinting that she thought we were lying about not using them. Once I got home, I called the store and asked to speak with the on duty manager. Unfortunately the same employee we had the issue with answered the phone and questioned why I needed to speak with a manager instead of simply transferring me as I requested, which made me even more uncomfortable given the situation. When I finally got connected with the manager, it was clear from her tone that she didn’t genuinely care about the concern, even though she stated the employee’s behavior was unprofessional and claimed she would address it. If you’re in the area, I highly recommend visiting the Hudson Lowe’s instead. Their customer service is far more professional, welcoming, and helpful.
- AMAllen MoraisNov 30, 20251.0Keep getting broken products and zero help from customer service. Spoke with 4 people and the only actual help I got was to “try another store”. Driving an hour away to another store to just get a broken product is getting really old.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Leominster, MA?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Leominster?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours may vary, with some days being closed.
Does Lowe's offer delivery services in Leominster?
Yes, Lowe's provides delivery services to customers.
Can I pick up my online order at the Lowe's Leominster store?
Yes, you can pick up your order at the designated pickup area during store hours, and you will receive an email with pickup instructions when your order is ready.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's provide installation services?
Yes, Lowe's offers a wide range of installation services including appliances, flooring, cabinetry, HVAC, lighting, and more.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. In-store returns require proof of purchase at the customer service desk, while online returns can be started in your Order History.
What nearby dining options are available around Lowe's in Leominster?
Nearby dining options include Texas Roadhouse, Dunkin', Subway, and Aroma Joe’s Coffee, where customers can grab a meal or coffee before or after visiting Lowe's.
Are there any nearby services that complement a visit to Lowe's Home Improvement?
Yes, nearby services include Minute Key locksmith services, Digital Credit Union for financial needs, and Ricky's Towing and Recovery for automotive assistance.
What outdoor or recreational places are near Lowe's in Leominster?
McLaughlin Park Field is nearby, offering a baseball field and park facilities for recreational activities, a nice spot to visit after shopping at Lowe's.