Lowe's Home Improvement

3.9
909 reviews

About

Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Kingston, MA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lowe's Home Improvement
32 William C. Gould Way, Kingston, MA
02364, United States

Hours

Reviews

3.9
772 reviews
5 stars
389
4 stars
179
3 stars
68
2 stars
35
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising helpful staff while others reported rude or unresponsive employees.

Product Availability

Frequent complaints about incorrect pricing and stock issues, leading to customer frustration.

Store Cleanliness

Generally positive feedback on store cleanliness and organization, though some locations were noted as cluttered.

Checkout Experience

Concerns about the shift to self-checkout and lack of cashiers, with some customers feeling uncomfortable with the process.

Delivery Issues

Significant dissatisfaction with delivery services, particularly regarding appliance orders and communication.
  • KK
    Kim Kennedy
    Nov 12, 2025
    1.0
    I recently had a very disappointing experience with Heartland Sheds, contracted through Lowe's. On the day of installation, I was informed that they would not be coming due to an impending hurricane, even though they had knowledge of the weather conditions two days prior. This last-minute communication forced me to empty my storage unit unnecessarily, believing the shed would be installed as planned. When the installation finally occurred, I was shocked to discover that the shed was built two feet off the ground, making it completely unusable for storing essential items like my lawnmower. Despite my attempts to address these issues with both Heartland and Lowe's executive compliance team, my concerns were dismissed. To make matters worse, they are now requesting the second half of the payment for a shed that I cannot even use properly. I am left with items that should be stored in the shed cluttering my small cottage, and there has been no customer service support or suggestions for solutions. Overall, this process has been frustrating and unsatisfactory, leaving me with a shed that fails to meet my needs while still being pressured for payment. I would have put this on heartlands but it says they are closed.
  • JC
    Juan Castro
    Nov 4, 2025
    5.0
    Always a good place to shop tools
  • DW
    Daniel Whiting
    Nov 3, 2025
    3.0
    I bought A. Bag of cement and it was hard when I get home
  • AE
    Amy Elsasser
    Sep 1, 2025
    5.0
    Love Lowe's bwau better than Home Depot. Vclean, welcoming. Always someone to greet you when you walk in. When you need help you don't feel like your bothering anyone when you ask. All associates know where things are. Kingston store is wonderful 😊
  • DM
    Dean Mousette
    Aug 12, 2025
    1.0
    Spend the extra 10 minutes and drive to home Depot

Frequently Asked Questions About Lowe's Home Improvement

How do I find a product online?

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

How do I check my order status?

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.