Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Kingston, MA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
771 reviews
5 stars
388
4 stars
179
3 stars
68
2 stars
35
1 star
101
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praise the helpfulness and friendliness of staff, others report rude or unhelpful interactions.
Store Organization
Several reviews mention issues with product organization and inventory accuracy, leading to frustration when items are not found as indicated.
Checkout Experience
Many customers express dissatisfaction with the self-checkout system and the lack of cashiers, leading to longer wait times and a less personal shopping experience.
Product Availability
Customers frequently note that while the store has a good selection, there are instances of items being out of stock or not matching online availability.
Overall Satisfaction
Overall, opinions are divided; some customers enjoy shopping at Lowe's for its selection and staff, while others prefer competitors like Home Depot due to negative experiences.
- KKKim KennedyNov 12, 20251.0I recently had a very disappointing experience with Heartland Sheds, contracted through Lowe's. On the day of installation, I was informed that they would not be coming due to an impending hurricane, even though they had knowledge of the weather conditions two days prior. This last-minute communication forced me to empty my storage unit unnecessarily, believing the shed would be installed as planned. When the installation finally occurred, I was shocked to discover that the shed was built two feet off the ground, making it completely unusable for storing essential items like my lawnmower. Despite my attempts to address these issues with both Heartland and Lowe's executive compliance team, my concerns were dismissed. To make matters worse, they are now requesting the second half of the payment for a shed that I cannot even use properly. I am left with items that should be stored in the shed cluttering my small cottage, and there has been no customer service support or suggestions for solutions. Overall, this process has been frustrating and unsatisfactory, leaving me with a shed that fails to meet my needs while still being pressured for payment. I would have put this on heartlands but it says they are closed.
- JCJuan CastroNov 4, 20255.0Always a good place to shop tools
- DWDaniel WhitingNov 3, 20253.0I bought A. Bag of cement and it was hard when I get home
- AEAmy ElsasserSep 1, 20255.0Love Lowe's bwau better than Home Depot. Vclean, welcoming. Always someone to greet you when you walk in. When you need help you don't feel like your bothering anyone when you ask. All associates know where things are. Kingston store is wonderful 😊
- DMDean MousetteAug 12, 20251.0Spend the extra 10 minutes and drive to home Depot
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What type of products can I find at Lowe's Home Improvement in Kingston, MA?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, paint, patio furniture, tools, plumbing essentials, outdoor and gardening equipment, kitchen and bathroom remodeling necessities, and more.
What are the operating hours for Lowe's Home Improvement in Kingston, MA?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours varying.
Does Lowe's in Kingston offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account; email updates are also provided if status changes.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return online via your Order History. In-store returns require proof of purchase at the customer service desk.
What payment methods are accepted at Lowe's Home Improvement in Kingston, MA?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at the Kingston Lowe's store?
Yes, Lowe's offers a range of installation services including appliances, flooring, cabinets, doors, HVAC, lighting, and more.
What are some nearby places to Lowe's Home Improvement that I might visit when shopping here?
Nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key for locksmith services, and Frank Webb Home for additional hardware and lighting options.
Is there a place nearby Lowe's where I could grab a meal or a drink after shopping?
Yes, B3 Restaurant & Bar and Bar Rustic gastropubs are close to Lowe's, offering great spots to relax and enjoy food and drinks.
Are there family-friendly or entertainment venues near Lowe's in Kingston, MA?
Yes, nearby you can find Sky Zone Trampoline Park, an amusement and active life venue suitable for family fun and entertainment.