Business Details
About
Bathroom Supply StoreAppliance StoreLighting StoreKitchen Supply Store
Whether you're working on a bathroom renovation or building a dream kitchen, Ferguson Bath, Kitchen & Lighting Gallery offers the widest selection of kitchen, bath, appliance and lighting products from premium brands. Our state-of-the-art showrooms feature beautiful displays of innovative products in a welcoming, hands-on environment that allows you to see, touch and experience the products before making your selections. Our expert consultants help make sure every product you pick is a perfect fit for your kitchen and bath projects.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Ferguson Bath, Kitchen & Lighting Gallery
22 National Dr, Franklin, MA
02038, United States
Hours
Reviews
3.8
72 reviews
5 stars
40
4 stars
7
3 stars
9
2 stars1
1 star
15
- NBNick BakerDec 26, 20255.0Just wanted to leave a great review for Dan Gauvin, he has gone above and beyond to help us even with last minute items we are emailing him for purchase. The appliances we helped us select are great and the kitchen sink is great, along with all the extras! You have to take the drive to this location and ask for Dan.
- RWRose WalshNov 4, 20255.0Really wonderful staff, very helpful with planning a remodel.
- SCSandra “Sandra Cozzens” Moreira CozzensAug 1, 20235.0Extremely difficult to make contact with them to report problems with brand new appliances. 1. The wrong refrigerator was delivered prior to 5/25/23 it is now 8/1/23, no one has contacted us to correct the issue. 2. Dishwasher-the middle rack does not consistently stay on its track and random pieces of plastic and metal fall out of it on any given day. It also is louder the 47dbc. (Not sure if that is the correct way of writing how sound is measured) 3. The handle on the stove is loosened and is potentially falling off. I included photos. The refrigerator that we ordered had ice and water dispenser on the outside. This one doesn’t. The upgrade was an additional $1,800. Again no ne has contacted us to schedule the delivery of the replacement refrigerator. In addition to all these problems. When I attempted to call customer service today and waited on hold for 35 mins, I was disconnected only to call back and be back on hold. This gave be sufficient time to voice my complaint in this long winded publicly posted review. Addendum: I was able to speck to Maria lodge in the National call center who could not begin to rectify the issues with my brand new appliances bc I do not have an order number from when the builder ordered the appliances. ******************************* UPDATING MY REVIEW!😁 Absolutely wonderful news! Ferguson and Dan the manger for the store where my appliances came from, has resolved the issues!! The correct refrigerator was delivered and hooked up! The incorrect one was taken away! The gentlemen who completed the refrigerator delivery and removed the wrong one, were very polite and efficient despite having to complete the job during one of-the heaviest downpours I have ever seen! Great job guys and thank you! My dishwasher and stove were also replaced 1 week ago. The dishwasher is working wonderfully! The stove is simply amazing. Last night I cooked a tasty batch of my famous chocolate chip cookies! (Secret recipe 😆) It has taken time and patience but I appreciate that Ferguson got the job done! Pictures to follow as I have to get to work and I’m short on time!
- RHRiaz HussainOct 12, 20225.0Great Service Michale Was Very Courteous, Helpful & Very Knowledeable Great Person
- JTJoyce TerrioFeb 3, 20185.0Wonderful selection and friendly expert advice
Frequently Asked Questions About Ferguson Bath, Kitchen & Lighting Gallery
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products can I find at Ferguson Bath, Kitchen & Lighting Gallery?
Ferguson Bath, Kitchen & Lighting Gallery offers a wide selection of kitchen, bath, appliance, and lighting products from premium brands.
What are the store hours for Ferguson Bath, Kitchen & Lighting Gallery?
The showroom is open Monday to Friday from 9:00 AM to 5:00 PM, Saturdays from 10:00 AM to 2:00 PM, and closed on Sundays and certain holidays.
How long do I have to return an item purchased from Ferguson Bath, Kitchen & Lighting Gallery?
You may initiate a return for most items within 90 days of receipt for a refund, excluding shipping costs.
Are there any fees associated with returning items?
No, there is no restocking fee on returned items.
How do I initiate a return or cancel an order?
You can set up a return or cancel an order online by signing into your Fergusonhome.com account. Guest users need to create an account to do so.
What payment methods are accepted at Ferguson Bath, Kitchen & Lighting Gallery?
We accept Amazon Payments, Ferguson Line of Credit, checks, credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
Is Ferguson Bath, Kitchen & Lighting Gallery located near any other Ferguson supply stores?
Yes, it is located near Ferguson Plumbing Supply and Ferguson HVAC Supply, which offer specialized plumbing and HVAC products.
Are there dining options near Ferguson Bath, Kitchen & Lighting Gallery?
Yes, Keebler Co, an American restaurant and bakery, is nearby where customers can enjoy a meal before or after visiting the showroom.
What recreational facilities are close to Ferguson Bath, Kitchen & Lighting Gallery?
Nearby you can find Franklin State Forest OHV Parking, a hiking trail and skate park, as well as local gyms like YMCA and Optimize Fitness and Performance for fitness activities.
How can nearby logistics and warehouse services benefit customers or contractors visiting Ferguson Bath, Kitchen & Lighting Gallery?
Nearby facilities like Estes Logistics and Mattress Firm Sleepys Franklin Warehouse provide business-to-business and storage services that can assist contractors and businesses with product deliveries or storage needs related to their kitchen and bath projects.