Lowe's Home Improvement

Reviews

• SB

  Shirley Brooks

  Apr 2, 2026
  5.0
  Lowe's had it. Very impressed with Lowe's. Home Depot is a mess
• CN

  Cassie Nutter-Upham

  Mar 14, 2026
  3.0
  On a very slow Saturday afternoon, I found an employee to ask if they could cut one 5"x1"x16" wooden plank for me. Two cuts would give me the exact boards needed for my project. The employee stated that their "saw was broken" and no cuts could be made. The plank was too long to fit in my car, so he suggested two planks of a shorter size. However: they would both still need to be cut to work for my project. How can Lowes not have a functioning saw? Especially on a Saturday springtime afternoon. And does Lowes not in fact sell saws and replacement parts in the store? I thought he must be joking, but he repeated that no one could cut any boards at the store today. What is the average weekend DIY-er supposed to do when the lumber store fails us like this?
• CO

  Chris Ocampo

  Mar 14, 2026
  1.0
  I had a very frustrating experience with the Framingham Lowe’s while ordering windows for a home project. My order was handled by Scott from the Windows and Doors department, and unfortunately the process was full of miscommunication and mistakes. The windows were ordered incorrectly, which pushed my project back by an entire month and cost me Stoney to take out the incorrect ones. For something as important as windows—where measurements and details are critical—you would expect the staff to have a solid understanding of the products they are selling. That clearly wasn’t the case here. To make matters worse, when it came time for pickup, the third-party company Lowe’s hired arrived without the proper truck because they weren’t informed they were picking up windows. This showed a serious lack of communication between Lowe’s and the companies they contract with. Between the incorrect order, the delay to my project, and the poor coordination with the pickup company, the experience was extremely disappointing. I hope Lowe’s improves the training of their associates and communication with contractors so other customers don’t have to deal with the same issues.
• L2

  Lajon 27

  Mar 2, 2026
  1.0
  Purchase $68 worth of merchandise, asked for a bag after checking out and got told by staff they’d need to ring me up for a 10 cent bag, I said why not just give me the bag, they said store policy. So I’ll take my average annual 500 business to HD next time, how you like that policy. A better policy is just customer centric, that’s how a real business operates.
• FN

  Faith Nardella

  Feb 22, 2026
  5.0
  I'd like to recognize the manager Tyler and the cashier Joselinne. I called ahead and purchased two oil heaters. I was greeted by Joselinne who was delightful and very kind. I then spoke with Tyler (manager) whom made my purchase a breeze. Thank you both for the fantastic customer service and experience.

Frequently Asked Questions About Lowe's Home Improvement