Brand Certified
Lowe's Home Improvement
4.1(1308 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
350 Cochituate Road, Framingham, MA
01701, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(508) 309-1183
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/MA-Framingham/2384
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Framingham, MA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
1,308 reviews
5 stars
720
4 stars
293
3 stars
96
2 stars
63
1 star
136
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service, long wait times, and unresponsive staff.
Order Issues
Numerous reviews highlighted significant problems with order accuracy and fulfillment, particularly regarding appliances and installations, leading to frustration among customers.
Store Condition
The store is generally noted for being clean and well-organized, although some customers reported issues with product availability and the condition of certain items.
Staff Assistance
While some customers had positive experiences with knowledgeable staff, others faced difficulties in finding help or receiving accurate information.
- L2Lajon 272 days ago1.0Purchase $68 worth of merchandise, asked for a bag after checking out and got told by staff they’d need to ring me up for a 10 cent bag, I said why not just give me the bag, they said store policy. So I’ll take my average annual 500 business to HD next time, how you like that policy. A better policy is just customer centric, that’s how a real business operates.
- BMBill Martin2 days ago5.0It's so easy to use and this sight gets you to wear you want to go 😉
- FNFaith NardellaFeb 22, 20265.0I'd like to recognize the manager Tyler and the cashier Joselinne. I called ahead and purchased two oil heaters. I was greeted by Joselinne who was delightful and very kind. I then spoke with Tyler (manager) whom made my purchase a breeze. Thank you both for the fantastic customer service and experience.
- MBMelinda lynn BJan 29, 20264.0Do you rent generators,
- JMJean MahonyJan 2, 20261.0Update: I tried the phone number below that was part of Lowe's response to this review. This review is clearly about an installation. I actually spoke to Shawna at this number on Jan 2 and was told that she had initiated and expedited a formal complaint on our behalf. Today Jan 7 I tried this number again as it was suggested below and after I gave my whole explanation again, a man named Sean told me, this isn't the correct number for installation issues. He would have to put me through to someone else to tell the story again. What a joke! Steer clear folks! Original Review: We put our trust in the Framingham MA Lowe’s for an important home improvement project to replace a drafty front door and we deeply regret it. After 6 months they couldn’t get our order right. We ordered a new energy efficient exterior door with sidelights on July 25. Twice. Yes, twice they ordered the wrong size exterior door for us. How does a legitimate company get the measurement numbers wrong again in the reorder. After the first mistake (Oct 7) Lowe’s still went ahead and charged our credit card with the full cost of the door/sidelights and the installation even though the door and all the other necessary material had been returned to the Framingham store. Three months went by after we had fully paid for the door and the installation. Crazy right? But we patiently waited for the new/correct sized door to arrive. Well it arrived (Jan 2) and it was too tall AGAIN and could not be installed AGAIN! Lowe’s actually told us they would reorder it if the installers couldn’t “cut it down to make it fit!” The install team (a separate company) had told us they could not make it fit so cutting it was NOT an option. The customer representatives in the Lowe’s installation dept made us feel like we were the problem. They just kept rereading a predesigned script. It was so frustrating and awful. No one apologized. No one took responsibility. Finally after a whole day of phone calls, the separate installer’s office was finally able to connect us to someone “high up” at Lowe’s who would FINALLY help us obtain the refund we 100% deserved but it took 6 months of waiting for our door and 6-7 hours that day, a lot of explaining and re-explaining and a lot of unnecessary stress. Take my word for it. Do not buy a door from Lowe’s. You will regret it. They don’t know how to make accurate orders even the second time around and they don’t treat their customers well even when they themselves are the ones who screwed up. Not worth your hard earned money. Go elsewhere. As for us, we still have our old cold drafty front door after almost 6 months of waiting.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Official website