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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Framingham, MA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,171 reviews
5 stars
645
4 stars
278
3 stars
85
2 stars
51
1 star
112
What are people saying?
AI-generated from recent customer reviews
Customer Service Issues
Numerous customers reported poor customer service experiences, including unhelpful staff, long wait times, and unresolved issues with orders and returns.
Product Availability
Customers expressed frustration with product availability, particularly regarding appliances and the accuracy of stock information.
Positive Staff Interactions
Despite negative experiences, many customers praised individual employees for their helpfulness and professionalism, highlighting specific staff members who went above and beyond.
Store Condition
The store was frequently described as clean and well-organized, contributing positively to the shopping experience.
Inconsistent Experiences
Overall experiences varied widely, with some customers having excellent service while others faced significant challenges, indicating a lack of consistency in service quality.
- JMJean MahonyJan 2, 20261.0Update: I tried the phone number below that was part of Lowe's response to this review. This review is clearly about an installation. I actually spoke to Shawna at this number on Jan 2 and was told that she had initiated and expedited a formal complaint on our behalf. Today Jan 7 I tried this number again as it was suggested below and after I gave my whole explanation again, a man named Sean told me, this isn't the correct number for installation issues. He would have to put me through to someone else to tell the story again. What a joke! Steer clear folks! Original Review: We put our trust in the Framingham MA Lowe’s for an important home improvement project to replace a drafty front door and we deeply regret it. After 6 months they couldn’t get our order right. We ordered a new energy efficient exterior door with sidelights on July 25. Twice. Yes, twice they ordered the wrong size exterior door for us. How does a legitimate company get the measurement numbers wrong again in the reorder. After the first mistake (Oct 7) Lowe’s still went ahead and charged our credit card with the full cost of the door/sidelights and the installation even though the door and all the other necessary material had been returned to the Framingham store. Three months went by after we had fully paid for the door and the installation. Crazy right? But we patiently waited for the new/correct sized door to arrive. Well it arrived (Jan 2) and it was too tall AGAIN and could not be installed AGAIN! Lowe’s actually told us they would reorder it if the installers couldn’t “cut it down to make it fit!” The install team (a separate company) had told us they could not make it fit so cutting it was NOT an option. The customer representatives in the Lowe’s installation dept made us feel like we were the problem. They just kept rereading a predesigned script. It was so frustrating and awful. No one apologized. No one took responsibility. Finally after a whole day of phone calls, the separate installer’s office was finally able to connect us to someone “high up” at Lowe’s who would FINALLY help us obtain the refund we 100% deserved but it took 6 months of waiting for our door and 6-7 hours that day, a lot of explaining and re-explaining and a lot of unnecessary stress. Take my word for it. Do not buy a door from Lowe’s. You will regret it. They don’t know how to make accurate orders even the second time around and they don’t treat their customers well even when they themselves are the ones who screwed up. Not worth your hard earned money. Go elsewhere. As for us, we still have our old cold drafty front door after almost 6 months of waiting.
- FHFrank HaysDec 17, 20251.0Beware major appliances or online purchases from Lowes. I tried to buy a refrigerator from Lowes recently. I filled out the ship to address in the purchase process but they followed up the next day with a text stating delivery to my billing address. When I tried to change to a different local address they insisted they had to increase the price by 20% but could not state why. I paid since it was to help out a tenant. My tenant took the day off from work without pay since they had a 12 hour delivery window. The next day they said it was going to be delayed as the item wasn't in stock. I then tried their website again which showed the item was in stock at the original price I paid and they could deliver next day. Instead the next day they stated that they were completely canceling the order. I checked again and it still showed in stock for next day delivery. In the meantime my tenant lost his pay. Due to having no confidence and an inability to do it online I had to spend an hour canceling the order completely on the phone. I closed my Lowes credit card account and WILL AVOID LOWES IN THE FUTURE. THEY DEMONSTRATED A TOTALLY ROTTEN WAY TO TREAT PEOPLE!!
- DTDumitru TironDec 16, 20251.0Very bad experience. I returned the blinds the day after purchase because they were sent with the wrong measurements, not what I ordered. Despite this being their mistake, I did not receive a full refund—they kept 20% of the purchase price. I contacted customer service but received no help or resolution.
- AAAlexandraDec 15, 20251.0I arrived past 7 PM on Monday (my only day off) to buy a Christmas tree. I waited outside in cold for the good 20 min, but no one was there. I tried to get someone twice, both times the employees said the outdoor department is open, and it would possible to buy a tree and said they would get someone for me, but it never happened. The trees displayed were beautiful, but I really did not like the feeling of being ignored, so I had to leave without a purchase.
- OUOJM UsaNov 19, 20253.0I am a frequent customer and consistently find the selection and quality of lumber here to be excellent. The store itself is well-organized and a pleasure to shop in. However, the experience at the wood cutting station is a major, consistent problem. The wait time to find an available associate and have wood cut has been repeatedly around one hour on my recent visits. This is a severe inconvenience that makes quick material runs impossible. The lack of consistent staffing at the cutting station is an operational shortfall that needs immediate attention. I urge management to allocate dedicated personnel to this service, especially during peak hours, to reduce the wait time drastically. Improving this service is the only change needed for a perfect five-star rating.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Framingham, MA?
You can find products like paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Framingham?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Can I get professional installation services at Lowe's?
Yes, Lowe's provides installation services for appliances, flooring, cabinets, lighting, roofing, and more.
Are there any special services or guarantees offered by Lowe's?
Lowe's offers free delivery, free haul away, free shipping, easy returns, and easy exchanges.
How can I track or cancel my order from Lowe's?
You can track or cancel your order by signing into your MyLowe’s account online and managing your orders. Cancellation is possible for items not yet shipped or picked up.
What should I do if I notice multiple charges on my credit card after ordering from Lowe's?
Multiple charges may be authorization holds during order processing. If unsure, contact your financial institution to clarify.
What nearby places can I visit to complement my shopping experience at Lowe's Home Improvement?
Nearby you can find Minute Key for locksmith services, Exterior Project Services for home services, and Boston Irrigation for landscaping supplies, making it convenient to complete related projects in one area.
Are there dining options close to Lowe's Home Improvement in Framingham?
Yes, nearby dining includes Dunkin' for coffee and donuts, Firefly's for barbecue, and Mediterranean Turkish Cuisine for Middle Eastern food, ideal for grabbing a meal before or after shopping.
What other stores nearby could be useful for home improvement or flooring needs?
LL Flooring (Lumber Liquidators) is nearby for carpet and flooring supplies, providing an alternative for your home improvement projects.