Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Framingham, MA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,161 reviews
5 stars
641
4 stars
278
3 stars
85
2 stars
51
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences reported; some staff provided exceptional service while others were unhelpful or rude.
Product Availability
Customers frequently noted issues with stock levels and availability of specific items.
Store Cleanliness
The store was generally described as clean and well-organized, contributing to a positive shopping experience.
Installation Issues
Numerous complaints about poor coordination and communication regarding appliance installations.
Staff Knowledge
While some employees were praised for their expertise, others were criticized for lacking product knowledge.
- RMReeny M1 day ago5.0Lots of great deals here
- OJOmar jamm4 days ago3.0I am a frequent customer and consistently find the selection and quality of lumber here to be excellent. The store itself is well-organized and a pleasure to shop in. However, the experience at the wood cutting station is a major, consistent problem. The wait time to find an available associate and have wood cut has been repeatedly around one hour on my recent visits. This is a severe inconvenience that makes quick material runs impossible. The lack of consistent staffing at the cutting station is an operational shortfall that needs immediate attention. I urge management to allocate dedicated personnel to this service, especially during peak hours, to reduce the wait time drastically. Improving this service is the only change needed for a perfect five-star rating.
- JCJonathan CappelloOct 31, 20255.0Perfect staff! Perfect store! Perfect service! Perfect establishment!
- HMHeather Martin-SteenburghOct 24, 20251.0Very frustrating experience. I tried to purchase a sliding glass door which showed that it was in stock. However during my visit on a Thursday night at 7Pm there was no one to help me. A kind staff in training attempted but she could not. Then she brought me to the front cashier thinking they could assist and they could not! They tried getting a manager and guess what? No response. What a waste of an hour-
- DGDorothea GriffinSep 20, 20255.0I am a 74 year old woman who went to Lowe’s in Framingham twice today and both times I got both exceptional and quick service from a very nice, friendly man named Bob in the hardware section. . I did not even know what a hex bold was but needed to fix my bed rail asap. He was great and so helpful. I asked him for his boss’s name - so if you are reading reviews Mr. Sawyer, please give Bob a gold star from me. I love Lowe’s. Thank you Bob! Dotty
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Framingham, MA?
You can find products like paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Framingham?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Can I get professional installation services at Lowe's?
Yes, Lowe's provides installation services for appliances, flooring, cabinets, lighting, roofing, and more.
Are there any special services or guarantees offered by Lowe's?
Lowe's offers free delivery, free haul away, free shipping, easy returns, and easy exchanges.
How can I track or cancel my order from Lowe's?
You can track or cancel your order by signing into your MyLowe’s account online and managing your orders. Cancellation is possible for items not yet shipped or picked up.
What should I do if I notice multiple charges on my credit card after ordering from Lowe's?
Multiple charges may be authorization holds during order processing. If unsure, contact your financial institution to clarify.
What nearby places can I visit to complement my shopping experience at Lowe's Home Improvement?
Nearby you can find Minute Key for locksmith services, Exterior Project Services for home services, and Boston Irrigation for landscaping supplies, making it convenient to complete related projects in one area.
Are there dining options close to Lowe's Home Improvement in Framingham?
Yes, nearby dining includes Dunkin' for coffee and donuts, Firefly's for barbecue, and Mediterranean Turkish Cuisine for Middle Eastern food, ideal for grabbing a meal before or after shopping.
What other stores nearby could be useful for home improvement or flooring needs?
LL Flooring (Lumber Liquidators) is nearby for carpet and flooring supplies, providing an alternative for your home improvement projects.