Aptive Pest Control

Reviews

• PB

  Peter B.

  Feb 27, 2026
  1.0
  They charged for a service that was never done. It seems the guy didn't feel like working that day, he came parked his van in front of my house for 2 minutes than left without even stepping out of his van. The next day they charged me for the service. When I called to complain they didn't show any interest. That's their reputation and customer service... Luckily I have this recorded on my cameras and I'm disputing this charge. Can't recommend this company.
• GG

  G.R

  Feb 26, 2026
  1.0
  My experience with this company was completely unacceptable. A technician was scheduled to service my home, but my security footage shows he arrived, sat in his car for about 2 minutes and then drove away without doing anything. Despite that, I was still charged as if a full service had been completed. When I called the company and explained exactly what happened — including telling them I had video evidence — they showed zero accountability. They didn’t apologize, didn’t investigate, and didn’t seem to care that I was being billed for a service that was never performed. No customer should have to fight just to be treated honestly. After this experience, I absolutely would not recommend this company. If this is how they handle customers and “service,” it’s simply not worth the risk or the frustration.
• JH

  Jon Hersey

  Nov 22, 2025
  1.0
  If they try to tell you its 199 dollars to cancel and didnt warn you about this when you signed up just contact the better business bureau they will help you resolve the issue. Aptive is not a good company and their custome service is appalling. I closed my whole bank account to avoid paying them until I threatened them with the BBB then they were immediately nicer.
• DC

  Douglas Curl

  Nov 19, 2025
  1.0
  Do not use Aptive!! This company tricks people into signing up for their service and then charges their credit card every month for nothing. I just discovered this morning my wife was tricked into signing up back in May, by a door-to-door sales rep (scammer) named Evan Hawthorne. The company is definitely very sneaky, taking business away from local providers. Let’s shut them down, and bring the business back to local companies. A technician showed up this morning (nice guy) I asked him if I could speak with his boss and he didn’t know how to do that, he provided 800 number and I ended up talking with somebody in Africa, Who also had no way of connecting me to the actual company. The whole thing is a scam, apparently headquartered in Provo Utah. I’m sure after I post this review, there will be a pleasant, apologetic reply submitted……….but that too is not real, either ai generated or just some remote marketing service they hired to handle complaint reviews. Please take a couple minutes to spread the word. We need to shut down predatory companies like Aptive. Use your local pest control provider. Aptive has no accountability, no credibility, who know what poison they may be spraying. Cancel your Aptive account and contact your credit card company to dispute all charges. Let’s shut them down! Thank you for reading this review.
• PA

  Perry Abd

  Nov 18, 2025
  1.0
  The worst company that i had to deal with.they are trying to make money lying costumers and charging 200$ for cancelation fee.never ever let them to do door to door servise.Denzel came to my door and told me he will do one time servise for 10$ and i can deside if i would to work with them or not.i wish i read all the reviews before saying yes to him.after that i tried to reach aptive costumer servise and to the phone number that Denzel gave me.they ignored every call.i tried to explain them that i was not agree for the year agreement it was only for one time.the only answer i get was we can cancel but you have to pay 199$. Save your sanity and work with another company.

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