Extra Space Storage

Reviews

• SO

  Sheila Ojeda

  Dec 23, 2025
  5.0
  The customer service was excellent, very hands-on, and patient. The representative was very knowledgeable, answered all my questions, and maintained a positive attitude. They were very attentive.
• KR

  Kimberly Radke

  Dec 14, 2025
  1.0
  I utilized Extra Space in another state and had a wonderful experience so when I moved here I thought I would use the same company. Unfortunately this has been a horrible experience since day 1. This is absolutely the worst storage facility. The online rate is I’ll almost immediately be doubled and the facility itself is dirty and the exterior door is routinely broken with bolts hanging off. When I reported it I was told they already knew and that it’s just old. There are times the door just won’t open at all, or won’t close and lock. It’s so bad. I made the decision to move out and had to extend my move out date. I paid the prorated rate that was agreed to, but apparently the representative who took the payment over the phone never applied it to the account. It locked me out of being able to access the electronic door, and they also locked my storage unit. When I called the customer service number I was told they could see where both the phone call and the payment were made, but that it was not applied to the account and only the store manager or district manager can correct it and allow me back in to my unit. But no one can reach either the store manager or district manager. The customer service call center is completely unwilling to help and I’m being told I have to wait 24-48 hours for any assistance, despite needing to move out within that time frame. Now I am being forced to pay a full additional month’s rent, plus late fees, if I want access to my belongings. Do not use this facility.
• MR

  Max Rousseau

  Dec 2, 2025
  1.0
  I moved in on September 3 on a month to month contract. I stored some items that did not fit in my apartment. The place seemed fine. It is not climate controlled, which was disclosed to me, but they said it had heating and a dehumidifier. On December 1, I received a message that they are doubling my rent in 30 days, which is clear bate and switch, and shady business practices. They know it’s challenging and expensive to move so they attract you with a lower rate and take advantage of you once you are moved in. They also require a 30-day move out notice so I have to tell them now that I’m moving out without having a moving company lined up if I want to avoid the rent hike. I now have to coordinate a move during the holidays. I strongly recommend avoiding this place.
• LC

  Lori Casinghino

  Dec 1, 2025
  1.0
  Don't trust what they say. Make sure you get everything in writing. Can't contact a supervisor.
• MD

  Maxwell Davenport

  Nov 13, 2025
  1.0
  I do not recommend using Extra Space in Dedham. The customer service and ease of setting up an account was great. From there, it was all downhill. About a month into our rental, our storage unit was broken into, things were stolen, and a lock was changed on one of the two doors. I was abysmally disappointed with how they handled it and their lack of caring- cameras apparently only cover entry and exit points- meanwhile they say it’s too expensive to have more cameras but charge $330+ for a small unit… They couldn’t care less about the robbery and said that they could do nothing about it and to just call the insurance people. Typical abysmal lack of security and attention to detail in the 21st century at its best.

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