Hydro-Pro Irrigation Inc

Reviews

• MR

  Migdalia Rivera

  Nov 17, 2023
  1.0
  I will never call this company again. When we called the first time, everything seemed great. Diligent staff and helped us with the irrigation system. But then the next year we realized that they knew how bad the system was, and they keep suggesting fixes to the system. I called to get two area fixed, and they will show up to work on only one area. Then arrive another day for the next. You know what that means? Another charge for traveling to your home. Then this year they mentioned the system needs replacement. Today I missed a home appointment and they want to charge for the visit and service that was not done. Guess what? My husband was inside the house and no one touched the doorbell. But we will get another bill.
• BS

  Bridgette Stone

  Aug 25, 2021
  1.0
  Short: Cons: Our experience with this company has been repeatedly awful. Their customer service is rude, denying mistakes that they made and blaming us. Giving conflicting information regularly. They have been late for service. They double charged for the same job, two different prices for the same project. They made mistakes and then charged us again for them to come and fix the mistakes they had made. Pro: one scheduler was polite and helpful. Service technicians we competent. Long: I called Hydro Pro to make an appointment to service a client. They gave me a date that was a Sunday, so I turned to my colleagues to ask if anyone could be there. Both confirmed and added it to the calendar. It stood out because we don't usually work on Sundays. It also stood out because it was several weeks away. We chalked all of it up to them being busy. I confirmed with the scheduler that one of us would meet the hydro-pro technicians on the date and reviewed what needed to be done. (The main feeder pipes on a garden irrigation system needed to be extended up). A few weeks later I got a call from the client confused about what hydro-pro was doing on the site and unsure of the work that needed to be done. By the time I received the message hydro-pro had left the job site. I went to check that the work had been done correctly. It had not. Extra pipes were sloppily added. The main feeder pipe remained the same. I called hydro-pro to ask why they had come before the scheduled date and what their plan was to fix the mistake. They rudely (and I'm a kind and patient person who has worked in the service industry my whole life and does customer service every day and this was just beyond.....) told me it was my mistake. That they had never scheduled me for that date and that it was my problem for not being there when they showed up. Two schedulers both insisted that I and my two colleagues were wrong. They made no effort to make it right. Weeks later I was finally able to get them back to address the issue. I confirmed the date several times as well as what needed to be done. They gave us a time at which they would arrive, 1pm , in our office plans were shifted around so someone could meet them. They came an hour and half late. Instead of 1 they came at 2:30 and when my colleague called the office to check in she was rudely gaslit by someone in the office who said they would never schedule something for 1pm. The techs however admitted to being late when they arrived. The techs were pleasant. On top of these communication issue there were issues around billing. Mainly the client being billed multiple times, for the same job date, with different prices. When I called to ask for clarification they were unable to help. The invoice that they sent for the second time they came to fix their mistake was over $200 for a half hour of work. Not only does it seem like their are communication issues within the company, but some members of their office staff are unpleasant and rude. This is the first time I have ever written a negative review of anything. I continue to be disappointed and frustrated by this experience as do my co-workers who have been involved. I hope they will address these issues for future clients and recommend you not hire this company.

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